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      net2phone Blog - Page 2

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        uContact Oct 10, 2024

        What is Outbound Contact Center? Definition, Features, Benefits

        Whether you're managing sales, lead generation, collections, or proactive support teams, effective outreach is key. But many businesses struggle with things like limited...
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        uContact Oct 8, 2024

        Contact Center ROI: Calculation and 6 Ways to Maximize It

        Focusing on customer experience is pivotal when you’re looking to build greater brand reputation, customer loyalty, and profitability. Research has found that investing in a...
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        Oct 8, 2024

        Achieving Customer Success with Call Centre Analytics

        Even the most common business tools such as email and VoIP telephony can help companies leverage data to deliver a connected customer experience.
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        Oct 8, 2024

        Why is UCaaS the Future of Business Phone Systems?

        According to Gartner, around 90% of IT leaders won’t be purchasing an on-premise solution for their Unified Communications (UC) going forward.
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        Oct 8, 2024

        RCon: net2phone's Powerhouse Softphone

        If you’re a regular reader of this blog, you’ll already be familiar with the many great features our robust, hosted cloud PBX VoIP product offers. However, you may not be so...
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        Oct 8, 2024

        What Is Cloud PBX and What Advantages Does it Offer?

        You’re probably aware of “the cloud” as that semi-mystical place where online file storage facilities and document-sharing platforms like Dropbox and Google Drive are...
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        Oct 8, 2024

        A Recap of Our Virtual Partner Summit 2023: Connect. Collaborate. Elevate

        Lights, camera… Action! Last week marked an incredible milestone as we hosted our first-ever Virtual Partner Summit, a three-day extravaganza filled with conferences,...
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        Customer Experience Oct 8, 2024

        Customer Lifetime Value: Why It Matters and How to Measure It

        Customer acquisition is all about building relationships. Customer retention is about making these relationships last beyond an initial purchase. The strength of these...
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        Customer Experience Oct 8, 2024

        How To Transform Customer Experience: Step By Step

        Companies across the globe are recognizing the importance of investing in customer experience. With greater customer retention, increased revenue, and profitability – it is a...
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        Customer Experience Oct 8, 2024

        What Is A Customer Experience Platform? 10 Types To Use In Your Business

        Companies are realizing that happy and satisfied customers mean better business. They drive revenue, enhance loyalty, and strengthen your brand.
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        Customer Experience Oct 8, 2024

        How AI Can Improve Customer Experience: 8 Powerful Ways

        Today’s customers want more than just products and services, they want delightful experiences.
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        uContact Oct 8, 2024

        How BPM Consulting Achieved Digital Transformation in its Operations

        In today's accelerated business world, customer service is a cornerstone for the success of any company.
        Read More