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Business Communication Solutions
UNITE
All-in-one unified communications for your business
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    Voice Make and receive calls from anywhere.
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    Video Secure, seamless video conferencing.
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    Messaging Chat, text, and SMS built for business.
Customer Engagement Solutions
uContact
Omnichannel contact center platform for enterprises.
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      net2phone AI
      net2phone AI

      Let AI Transform The Way You Work

      Drive superior performance with AI-powered insights, coaching and automated workflows.

      Book A Demo
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      Gain Conversational Insights Uncover your customers true emotions and improve agent interactions with the power of sentiment analysis.
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      Save Time With Done-For-You Tasks Simplify work with AI-generated transcriptions, call summaries, next steps and coaching notes.
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      Make Data-Driven Decisions Analyze team performance and uncover insights using call analytics. Make strong decisions backed by data.
      INTERACTION INSIGHTS

      Deeper Insights For Superior Coaching

      Gain valuable insights into your customer interactions and uncover opportunities to coach your team to success.

      Sentiment Analysis
      AI reveals how your callers felt during a conversation through voice, tone and context analysis. Learn and make future adjustments to elevate service quality. 

      Call Transcription
      Effortlessly transform spoken words into text with AI. With accurate and complete text records, review your calls in depth without having to listen to them all.

      Recorded Call Review
      Review call recordings for tone and effectiveness. Download, hear the whole recording, skip to areas of concern, or use time-stamps to add coaching notes.  
      AI Interaction insights
      Automation

      Let AI Do The Work For You

      Spend more time focusing on the quality of your conversations and less time keeping track of all the details. 

      Call Summary + Next Steps 
      AI automatically summarizes the key takeaways from your calls.  It even records the next steps and action items, so you always remember to follow up. 

      Follow-Up Email  
      Automatically generated follow-up emails save agents time and ensure timely follow- up. The text includes key takeaways from the call and details the next steps.  

      Coaching Notes
      AI analyzes the conversation and provides detailed and actionable suggestions for improvement. Give your team the guidance they need to perform at their best. 

      Sync With Your CRM
      Automatically sync all your call data into your CRM. With seamless integrations, there is no need for manual data entry. All the data you need is right at your fingertips. 

       
      AI Automation
      Call Analytics

      Analyze Interactions and Supercharge Performance

      Evaluate your agent's interactions and better understand your customers' experiences.

      Words Per Minute
      Communication is most successful when it is at the right pace. See how well your team interacts. 

      Talk Ratio 
      Monitor the balance between talking and listening during interactions and assess customer satisfaction.  

      Overtalk Incidents 
      Track the number of times agents and customers talk simultaneously and cause communication challenges.  
      AI Call analytics
      Available In Multiple Languages net2phone AI supports English, Spanish, and Portuguese, with more languages to come!
      Compatible With Any Voice Platform Add AI to our Unite or uContact products or any voice platform supporting API Webhooks.

      Ready to leverage the power of AI?

      See net2phone AI in Action

      Transform the way you work.

      Book A Demo