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Customer-first contact center platform.
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      uContact: Cloud Contact Center Solution

      A Customer-First Platform That Powers Great Interactions

      Manage every channel, automate workflows, track performance, and coach teams to excellence from one powerful, customer-centric platform.

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      Solutions for any Channel Strategy

      Close the endless tabs, and manage your interactions from one screen.

      Voice
      Omnichannel
      Voice plan for call centers

      Voice

      Tools to Close More Deals and Satisfy More Customers

      Deliver faster responses and boost productivity with advanced features for high-quality voice interactions in every call scenario.

       

      • Inbound or Outbound calls, or Blended Campaigns
      • Progressive, Predictive & Power Auto Dialers
      • Interactive Voice Response (IVR)
      • Automatic Call Distribution (ACD)
      • Call Recordings
      • Desktop & Mobile Softphone
      • Voice Broadcast
      Omnichannel Solution

      Omnichannel

      Consistent Experiences Across Every Channel

      Engage clients across social media, WhatsApp, and live chat, all managed in one unified inbox. Built-in automation streamlines every customer interaction.

      All Voice features, plus:
      • Social Media
      • Whatsapp
      • Automation & AI
      • Live Assistance WebChat
      • Email
      • Texting (SMS & MMS)
       Discover Our Omnichannel Solution

      Take Full Command Of Your Customer Experience 

      Customization Never Settle For One-Size-Fits-All Again

      Your contact center software can be fully-customized to fit your needs. Adapt the contact center to how your business works and not the other way around.

       Explore customization features
      Customization

      Analytics and Reports Track Agents, Campaigns, And Performance In Real Time

      Stay up to date and make informed decisions using customizable reporting and analytics tools. Adapt quickly when you have real-time insight into agent and campaign performance.

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      Analytics and Reports

      Automation & AI Turn Repetitive Tasks Into Automated Interactions

      Now you can use automation and AI-powered bots to speed up customer interactions across multiple channels. It's the perfect way to handle frequently asked questions, execute transactions, and more without additional staff.

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      Automation and AI

      Perfect Your Customer Experience

      See uContact in Action

      View a demo and see for yourself how uContact helps you have outstanding customer interactions.

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      Features for great customer interactions

      Inbound, Outbound, & Blended Campaigns

      Deliver high-quality voice experiences through all interactions.

      Automatic Call Distribution (ACD)

      Put your business in autopilot using our native ACD software.

      Virtual Hold

      Callers can schedule a call back for any time or day, on any number without losing their place in the queue.

      Call Monitoring

      Barge, whisper, or monitor calls to manage call quality and agent performance.

      Predictive Dialer

      Predicts’ when the agent will become available again and starts dialing based on his/her average wrap-up time.

      Power Dialer

      Determines the average number of calls the system needs to make on any given list in order to successfully connect to a client.

      Preview Dialer

      Automatically dials a number from a call list as soon as an agent becomes available to ensure clients don’t answer calls without an agent ready to pick them up.

      Progressive Dialer

      Calls the agent first and when/if the agent is available, it forwards the call to the client. Each client is assigned to a specific agent.

      Reverse Progressive Dialer

      Exclusive configuration of the Progressive dialer, but calls the client first, and then transfers the call to the assigned agent.

      Answering Machine Detection (AMD)

      Automatic detection of voice mails & distinction between human and robotic voice.

      Interactive Voice Response (IVR)

      Allows incoming callers to access information via a voice response system of pre recorded messages without having to speak to an agent.

      Text-to-Speech (TTS)* & Automatic Speech Recognition

      Assistive technology that reads digital text aloud or can convert human audio into text using acoustic language models.

      Unified Inbox

      Meet customers in the digital channel of their choice, integrating all touchpoints in the same place.

      Post-Interaction Satisfaction Surveys

      Receive customer feedback at the completion of any interactions.

      Chat Bots

      Automate all digital interactions using our native & customizable Bots.

      Audio & Video WebRTC

      Start and/or answer audio and video calls directly from your website.

      SMS and MMS Campaigns

      Send singular or bulk SMS campaigns to one or multiple recipients.

      Workforce Management

      Record interactions, calls, and screens; conduct agent coaching, enable satisfaction surveys, and more!

      Reporting & Analytics

      Omnichannel & real-time alerts, monitoring of daily performance, and standardized or custom reporting.

      The Difference uContact Makes

      Experience remarkable results for agents, customers and your business.

      Customer Experience

      By putting clients at the center of every interaction; you’ll nurture relationships and give clients the speed and support they expect.

      Agent Performance
      Workforce Management

      Reduce Customer Effort and Increase Satisfaction 

      • Quickly and intelligently route callers to the right agent.
      • Connect with your customers on their preferred channel.
      • Provide instant 24/7 self-service options.
      • Reduce wait time with virtual hold and callback options.
      • Personalize each interaction with CRM integrations. 

      Give Agents the Tools to Succeed Every Time

      • Improve focus and efficiency with one unified inbox.  
      • Eliminate manual interactions with automation.
      • Support agents with monitoring and whisper features.
      • Use gamification to motivate and cultivate high performance.

      Turn Data Into Profitable Business Decisions

      • Always be prepared with forecasted agent demand.  
      • Gain insights with 300+ preset or customized data reports.  
      • Real-time performance dashboards reveal opportunities.
      • Integrate existing tools to streamline workflow.
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      Why Choose uContact?

      Affordable, Scalable, and Innovative enterprise cloud contact center platform.

      The Affordable Way To Scale Your Contact Center Our license costs are straightforward, transparent and cost-efficient. With affordable plans that include all the features, customizations and capabilities you need, there’s no need to compromise.
      Grow Without Limits, Adapt Without Hassle Now you can easily adapt to ever-changing business needs and customer demands. Adding new services, features and users is effortless with net2phone.
      Freedom To Work Wherever Business Takes You Access your net2phone contact center cloud platform from your browser with no installation or downloads. Or, use our softphone app on any device to enable efficient work on the go.

      Frequently Asked Questions

      What is a cloud-based contact center?

      As with any other contact center software, cloud contact centers facilitate communication between businesses and customers. The main difference is that you can access the system and interact with customers from anywhere using an internet connection.

      How does a cloud contact center work?

      A cloud contact center handles inbound and outbound customer communications via the internet and is not tied to any particular server or location. As it is a cloud-based system, your team can access it from anywhere. 

      What is the uContact contact centre solution?

      uContact is an AI-powered cloud contact center solution from net2phone designed to improve customer experience across all communications, on every channel, using cloud & omnichannel software.

      What are the main benefits of using uContact?

      uContact is an omnichannel contact center solution designed to streamline customer interactions across multiple communication channels. Here are the main benefits:

      Omnichannel Communication – Integrates voice, email, chat, SMS, social media, and WhatsApp, enabling seamless customer interactions across all channels.

      Cloud-Based & Scalable – Allows businesses to operate remotely with cloud-based deployment while scaling up or down based on demand.

      Automation & AI Integration – Features AI-driven chatbots, IVR (Interactive Voice Response), and automation tools to improve efficiency and reduce manual workload.

      Real-Time Monitoring & Analytics – Provides detailed dashboards, KPIs, and reporting to track agent performance and customer satisfaction.

      CRM & Third-Party Integrations – Easily integrates with CRMs like Salesforce, HubSpot, and other business applications to unify customer data.

      Workforce Management – Includes tools for agent scheduling, skill-based routing, and quality monitoring to enhance productivity.

      Customizable & User-Friendly – Offers a highly customizable interface with drag-and-drop workflows, making it easy to adapt to specific business needs.

      Security & Compliance – Ensures data protection with encryption, compliance with industry standards, and secure user authentication.

      What are the benefits of a cloud-based contact center over an on-premises?

      Deployment is quick: with a cloud-based contact center, it only takes a few days.  On-premise deployment on the other hand can take months.

      Scaling: is much easier on the cloud. With a few clicks, you can add new users, features and configurations. On-premise systems can be challenging to scale since you have physically scale the hardware and on-premise setup.

      How does a cloud contact center improve the customer experience?

      Cloud contact centers help your business provide the best possible customer experience using a host of advanced features.  You can quickly answer inquiries, easily access data to serve callers better, provide 24/7 self-service options, provide different options to connect, and so much more.

      How much does cloud contact center software cost?

      Our customer experience solutions are customized to your exact needs and therefore pricing can vary. Reach out to our sales team to request a demo, customized proposal, or free proof of concept.

      How much time is required to set up my cloud contact center?

      A cloud contact center solution can be implemented within weeks, unlike on-premise contact centers, which require months for physical installation, provisioning, configuration, and deployment. Additionally, adding new agents to a cloud-based system takes only minutes, whereas traditional call centers may take days or even weeks.





      What kind of support is provided with my contact center platform?

      Every client benefits from our dedicated onboarding specialists, who assist in configuring system preferences and call flows. In addition, every customer can access live support via phone or email. Service tickets can also be created through email or chat directly from the user interface.



      Deliver exceptional customer experiences

      Supercharge every interaction with a cloud-based contact center software you can rely on.

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