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      net2phone Blog

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        Aug 27, 2025

        What is Traffic Shaping and Why do I Need It?

        In a world where consistent internet performance is key, traffic shaping helps prioritize important data like VoIP and video calls. By managing bandwidth more efficiently, it...
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        Aug 20, 2025

        10 Strategies That Improve Customer Retention

        All successful businesses know that the sales process is merely half the battle and that what really makes a business prosper is the ability to retain existing customers
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        Jan 22, 2025

        What is Call Monitoring & How Does it Boost Business Efficiency?

        Customer conversations are a chance to build loyalty or lose it. Call monitoring gives managers real-time visibility into these critical interactions, helping teams deliver...
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        Business Communications Jan 16, 2025

        net2future: What 2025 has in Store for Business Communication

        As we start 2025, I’ve found myself doing what any Head of Product does best: overanalyzing.
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        Jan 14, 2025

        What is First Call Resolution? How to Calculate & Improve It

        Let’s face it; time is money. When you reach out to an organization for help, whether it be to learn about pricing, get IT support, or process a return, chances are you’re...
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        Jan 8, 2025

        What is Automatic Call Distribution and How Does It Work?

        Despite various technological advances and the push for businesses to offer multiple ways for customers to get in touch, phone calls remain king when it comes to the...
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        Dec 10, 2024

        Inbound Contact Center: A Complete Guide

        Are your support teams struggling to keep up with ever-increasing ticket volumes? You're not alone.
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        Nov 5, 2024

        Sales Automation: Fast-Tracking Productivity and Revenue

        Sales teams often spend far too much time on data entry, follow-up emails, and searching different systems for information. If that’s your team, you’re not alone.
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        Business Communications Oct 11, 2024

        Using Predictive Dialer Software to Boost Sales Team Efficiency

        Did you know that it takes sales reps about 90 minutes of cold calling each day to book just one single appointment with a potential customer? This may not surprise you when...
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        Business Communications Oct 11, 2024

        What is a Progressive Dialer and How Does it Work?

        The main goal for Sales teams is to build relationships with prospective customers to close deals and increase business revenue. As client expectations and needs constantly...
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        uContact Oct 10, 2024

        What is Outbound Contact Center? Definition, Features, Benefits

        Whether you're managing sales, lead generation, collections, or proactive support teams, effective outreach is key. But many businesses struggle with things like limited...
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        uContact Oct 8, 2024

        Contact Center ROI: Calculation and 6 Ways to Maximize It

        Focusing on customer experience is pivotal when you’re looking to build greater brand reputation, customer loyalty, and profitability. Research has found that investing in a...
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