AI Agent: Automated Interactions

The AI Agent That Works on Your Behalf

net2phone’s AI agent doesn’t just respond, it executes tasks. Count on your AI agent to expertly and autonomously handle everything from sales, support and administrative tasks.

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Up to 8x Cost Reduction vs Human Agents

Up to 70% of Cases are Automatically Resolved

The AI Agent That Delivers Results, Not Just Responses

net2phone’s customizable AI agent can manage sales, support, and administrative tasks from beginning to end across your website, phone, and chat channels.

Complete Customization

Learns from your instructions and knowledge sources and handles everything from answering simple FAQs to multi-step procedures.

Intelligent Phone and Chat Interactions

Goes beyond basic AI assistants by understanding interaction context and takes the appropriate action to resolve issues.

Seamless Integration With Existing Tools

Maximizes your existing tools like communication platforms, CRM, and Helpdesk software with AI Agent functionality.

Putting the AI Agent To Work Across Your Business

Whether you're a small operation or a global enterprise – customize net2phone’s AI agent to multiply your team's impact.

The AI Agent Advantage

24/7 Round The Clock Service

Handle inquiries instantly across phone and chat channels. No more backlogs or missed opportunities.

Consistent Customer Experiences

Whether handling ten inquiries or ten thousand, maintain superior service quality even during peak periods

Reduce Operational Costs

Streamline your workflows and automate routine tasks, reducing costs while expanding and scaling your service capabilities.

Maximize Team Impact

Free your team to focus on relationships and complex challenges while the AI Agent handles routine inquiries.

Don't Just Take Our Word For It

See what our customers have to say

net2phone's AI agent helped our staff be able to work more efficiently and not have to answer as many calls. We are mostly using it to route calls to our departments.

Bradley Pelletier Technology Director, Kennebec Pharmacy & Home Care

The ability to address potential clients in a timely manner has increased tremendously with the AI Agent from net2phone. This has not been a cost burden to us and has added significant value to our intake process.

Akiva Topper CEO, Golden Care Therapy

net2phone's AI agent is incredible. It has helped our organization save money while also providing a better service than what we could have ever imagined. The AI agent allows us provide 24/7 customer support in both English and Spanish and its fully trained on our product and its features. I couldn't recommend it enough.

Daniel J. V.P. Operations, Immigrant Life Insurance Company of America

The net2phone AI Agent is the new way to build chatbots and voice agents. Now, in one afternoon I can deploy a fully featured agent which used to take me months to build. Integrations are a breeze and simple workflows unlock powerful capabilities. Describe your desired behavior using natural language and it just works

Yonah F. Insurance Technology Consultant, Immigrant Life Insurance Company of America

Discover What Our AI Agent Can Do for you

Experience the power of net2phone's AI Agent Solution with an in-depth product walkthrough.

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What’s Included

24/7 Customer Coverage

Provide support over website, phone, and chat.

Internal & External Support

Assist customers and employees with instant answers.

Branded Chat Interface

Customize your AI Agent to match your brand identity.

Smart Call Routing

Direct calls to the right department automatically.

Multilingual Support

Communicate with customers in multiple languages

Custom Greetings

Welcome customers with personalized messages.

Flexible Call Handling

Configure call flows to match your business needs.

Seamless Integration

Connect with your existing business tools.

Automated CRM Updates

Keep customer data current without manual entry.

Frequently Asked Questions

Do you help with setup and customization?

Absolutely. Our team works closely with you to configure the net2phone AI agent for your specific needs. We'll help set up your workflows, customize responses, and integrate with your existing tools.

What are AI agents for business and how are they different from a standard chatbot?

AI agents for business transform your operations by intelligently automating end-to-end interactions. They understand context and integrate with your business tools to handle everything from sales to customer support.
Unlike basic AI chatbots, our AI agent actively executes tasks across multiple channels, including website, email, and chat. It can process payments, route calls, and handle complex customer interactions independently–whether that's processing a refund, updating account details, or escalating to the right team member.

What is an AI voice agent?

An AI voice agent is our automated solution that can interact with customers and have voice conversations with them in a natural, human-like way.

How does a voice AI agent handle calls?

The AI agent can understand and process spoken conversations, route calls intelligently, and handle customer inquiries via phone with natural language processing capabilities.

What are interaction credits?

Interaction credits are the units of value you use to power your AI agent’s messaging and voice call features.

How do interaction credits work?

You have a single pool of interaction credits that can be used for both messaging and voice communications. Credits are deducted in different amounts, depending on the type of interaction. Chat messages consume fewer credits than voice calls, reflecting the different resources used.

How many interaction credits do I need?

The number of credits you need depends entirely on your anticipated usage. If you plan on having a message-based bot, you’ll use fewer credits than you would a voice bot. You can view our pricing schedule here.

What's the difference between message and voice interaction credits?

The credits themselves aren't different; they're all part of the same pool. The key is the rate at which they are used. Chat messages deduct fewer credits, while voice calls use more.

Can I use my interaction credits for anything else?

Currently, interaction credits are exclusively for voice and messaging communication for our AI Agent service. We may add other features in the future, and if so, we'll let you know!

What makes AI-powered customer service different?

AI-powered customer service delivers 24/7 support while reducing costs and handling multiple conversations simultaneously.

How does an AI agent for customer support improve efficiency?

An AI agent for customer support can automatically resolve inquiries without human intervention, significantly reducing response times.

Can I integrate net2phone’s AI agent with other tools or platforms?

Yes. You can integrate net2phone’s AI Agent with your existing tools, including your CRM, help desk software, and any other communication tools.

How can an email AI agent manage my inbox?

AI agents can process customer inquiries, support tickets, lead responses, and administrative tasks, providing consistent responses while maintaining your brand voice.

Can I upgrade or downgrade my interaction credit bundle?

Yes! You can upgrade your bundle at any time. The change will take effect after you contact our support team to change your usage plan. Downgrading your usage is currently not allowed during your service term.

How can I check my interaction credit balance?

You can view your current interaction credit balance in the Admin section of your account dashboard. This is updated in real time so you will always have a window into your credit balance.

What happens if I run out of interaction credits?

If you run out of credits, your AI Agent will not be able to send messages or make voice calls until you purchase more credits or until your plan is renewed at the beginning of the next month. We will notify you when your balance is low.

Get your business up and running with net2phone's AI Agent