Talk To Support (866) 978-8260
Support Billing Portal Login
PRODUCTS
Business Communication Solutions
UNITE
All-in-one unified communications for your business
  • Voice Make and receive calls from anywhere.
  • Video Secure, seamless video conferencing.
  • Messaging Chat, text, and SMS built for business.
Customer Engagement Solutions
uContact
Omnichannel contact center platform for enterprises.
Advanced Services
 
 
SOLUTIONS
Industries
.
By Size
PLANS & PRICING
PARTNERS
RESOURCES
ABOUT
Get Started
    Get Started

      net2phone Blog

      Filter by Topic

      Business Communications Jan 16, 2025

      net2future: What 2025 has in Store for Business Communication

      As we start 2025, I’ve found myself doing what any Head of Product does best: overanalyzing.
      Read More
      Jan 14, 2025

      What is First Call Resolution? How to Calculate & Improve It

      Let’s face it; time is money. When you reach out to an organization for help, whether it be to learn about pricing, get IT support, or process a return, chances are you’re...
      Read More
      Jan 8, 2025

      What is Automatic Call Distribution and How Does It Work?

      Despite various technological advances and the push for businesses to offer multiple ways for customers to get in touch, phone calls remain king when it comes to the...
      Read More
      Dec 10, 2024

      Inbound Contact Center: A Complete Guide

      Are your support teams struggling to keep up with ever-increasing ticket volumes? You're not alone.
      Read More
      Nov 5, 2024

      Sales Automation: Fast-Tracking Productivity and Revenue

      Sales teams often spend far too much time on data entry, follow-up emails, and searching different systems for information. If that’s your team, you’re not alone.
      Read More
      Business Communications Oct 11, 2024

      Using Predictive Dialer Software to Boost Sales Team Efficiency

      Did you know that it takes sales reps about 90 minutes of cold calling each day to book just one single appointment with a potential customer? This may not surprise you when...
      Read More
      Business Communications Oct 11, 2024

      What is a Progressive Dialer and How Does it Work?

      The main goal for Sales teams is to build relationships with prospective customers to close deals and increase business revenue. As client expectations and needs constantly...
      Read More
      uContact Oct 10, 2024

      What is an Outbound Contact Center? An In-Depth Guide

      Whether you're managing sales, lead generation, collections, or proactive support teams, effective outreach is key. But many businesses struggle with things like limited...
      Read More
      uContact Oct 8, 2024

      Contact Center ROI: Calculation and 6 Ways to Maximize It

      Focusing on customer experience is pivotal when you’re looking to build greater brand reputation, customer loyalty, and profitability. Research has found that investing in a...
      Read More
      Oct 8, 2024

      Achieving Customer Success with Call Centre Analytics

      Even the most common business tools such as email and VoIP telephony can help companies leverage data to deliver a connected customer experience.
      Read More
      Oct 8, 2024

      Why is UCaaS the Future of Business Phone Systems?

      According to Gartner, around 90% of IT leaders won’t be purchasing an on-premise solution for their Unified Communications (UC) going forward.
      Read More
      Oct 8, 2024

      RCon: net2phone's Powerhouse Softphone

      If you’re a regular reader of this blog, you’ll already be familiar with the many great features our robust, hosted cloud PBX VoIP product offers. However, you may not be so...
      Read More