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    Sep 21, 2023

    Cloud, AI, and Customer Experience: Highlights from IT Now's #TechDays

    “Unforgettable”. That's how Ignacio Urchipia describes our participation in the Tech Day event tour. During these past five months, we embarked on a whirlwind adventure that...
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    Sep 1, 2023

    How To Measure Customer Experience: Tracking Key Metrics

    Increasingly, businesses are putting greater focus on customer experience management. But how can you tell if your efforts are working? By measuring them.
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    Aug 24, 2023

    Customer Lifetime Value: Why it Matters & How to Measure it

    Customer acquisition is all about building relationships. Customer retention is about making these relationships last beyond an initial purchase. The strength of these...
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    contact center Aug 10, 2023

    Customer Experience Management Strategy: How to Get Started?

    In today's competitive business landscape, customer experience (CX) plays a vital role in driving success. A well-crafted customer experience management (CEM) strategy can...
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    Jun 23, 2023

    HIPAA-Compliant Phone Service: What Is It and Who Needs It

    In the healthcare industry, it’s vital to lead with a patient-first approach to provide optimal care. And one of the most important aspects is good communication.
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    Jun 14, 2023

    CRIC Argentina Conference

    Our team of experts participated in #CRICArgentina2023, the event that brings together all the main customer experience (CX), customer relationship management (CRM), and...
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    Jun 1, 2023

    How To Improve Contact Center Agent Performance

    Contact center agents handle up to 50 different client calls per day. And with every single interaction, agents lose time switching between tabs to pull up customer data.
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    May 25, 2023

    What Is An Omnichannel Contact Center And Why It Matters

    In today’s digital age, your customers want flexibility, choices and convenience when contacting your business.
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    May 23, 2023

    How To Improve Customer Experience In A Contact Center

    Competition is fierce and it’s getting harder for businesses to stand out. Customers aren’t only looking for the best price or convenience anymore. Customer experience is now...
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    May 9, 2023

    Contact Center Vs Call Center: Why It Matters

    Communication between customers and businesses has transformed in the digital era. In a world of rapidly changing customer expectations, traditional call centers may no...
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    CCaaS May 5, 2023

    Using WhatsApp Business to Enhance Customer Experience in a Contact Center

    WhatsApp has become a must-have communication channel for businesses. With more than 2 billion active monthly users and 175 million users sending messages to business...
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    Apr 6, 2023

    14 Essential Do's of Video Conferencing Etiquette

    With its power to link large numbers of people in virtual space with zero risk to health and safety, video conferencing is now more than ever proving its value to businesses...
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