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      net2phone Blog

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      Sep 30, 2024

      What is an Outbound Contact Center? An In-Depth Guide

      Whether you're managing sales, lead generation, collections, or proactive support teams, effective outreach is key. But many businesses struggle with things like limited...
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      Sep 3, 2024

      Achieving Customer Success with Call Centre Analytics

      Even the most common business tools such as email and VoIP telephony can help companies leverage data to deliver a connected customer experience.
      Read More
      Sep 3, 2024

      Essential Metrics for Every Call Center

      Every busy call centre has its challenges whether the team is qualifying prospects, taking orders, providing customer service, or delivering technical support. Call center...
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      Aug 29, 2024

      Top Sales Metrics and KPIs Your Team Should Be Tracking In 2023

      For ultimate sales success discover different types of sales metrics, which are most important, and how to effectively track and measure them.
      Read More
      uContact Jun 28, 2024

      Contact Center ROI: Calculation and 6 Ways to Maximize It

      Focusing on customer experience is pivotal when you’re looking to build greater brand reputation, customer loyalty, and profitability. Research has found that investing in a...
      Read More
      net2phone AI May 14, 2024

      Picking the Right Tools and Solutions: Top 5 Priorities for Executives

      Businesses tend to have a neverending, ever-changing laundry list of priorities. In one study, Customer Management Practice rates 15 top priorities for 2024-2025 based on the...
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      uContact Mar 26, 2024

      How BPM Consulting Achieved Digital Transformation in its Operations

      In today's accelerated business world, customer service is a cornerstone for the success of any company.
      Read More
      net2phone AI Jan 25, 2024

      How AI Can Improve Customer Experience: 8 Powerful Ways

      Today’s customers want more than just products and services, they want delightful experiences.
      Read More
      Dec 12, 2023

      A Recap of Our Virtual Partner Summit 2023: Connect. Collaborate. Elevate

      Lights, camera… Action! Last week marked an incredible milestone as we hosted our first-ever Virtual Partner Summit, a three-day extravaganza filled with conferences,...
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      Customer Experience Nov 21, 2023

      How To Transform Customer Experience: Step By Step

      Companies across the globe are recognizing the importance of investing in customer experience. With greater customer retention, increased revenue, and profitability – it is a...
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      Oct 25, 2023

      What Is A Customer Experience Platform? 10 Types To Use In Your Business

      Companies are realizing that happy and satisfied customers mean better business. They drive revenue, enhance loyalty, and strengthen your brand.
      Read More
      Sep 26, 2023

      How To Collect Customer Feedback And Put It To Good Use

      If you want to deliver truly delightful customer experiences, understanding your customers' needs and preferences is essential.
      Read More