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      net2phone Blog

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      Sep 21, 2023

      Cloud, AI, and Customer Experience: Highlights from IT Now's #TechDays

      “Unforgettable”. That's how Ignacio Urchipia describes our participation in the Tech Day event tour. During these past five months, we embarked on a whirlwind adventure that...
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      Sep 1, 2023

      How To Measure Customer Experience: Tracking Key Metrics

      Increasingly, businesses are putting greater focus on customer experience management. But how can you tell if your efforts are working? By measuring them.
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      Aug 24, 2023

      Customer Lifetime Value: Why it Matters & How to Measure it

      Customer acquisition is all about building relationships. Customer retention is about making these relationships last beyond an initial purchase. The strength of these...
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      contact center Aug 10, 2023

      Customer Experience Management Strategy: How to Get Started?

      In today's competitive business landscape, customer experience (CX) plays a vital role in driving success. A well-crafted customer experience management (CEM) strategy can...
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      Jun 23, 2023

      HIPAA-Compliant Phone Service: What Is It and Who Needs It

      In the healthcare industry, it’s vital to lead with a patient-first approach to provide optimal care. And one of the most important aspects is good communication.
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      Jun 14, 2023

      CRIC Argentina Conference

      Our team of experts participated in #CRICArgentina2023, the event that brings together all the main customer experience (CX), customer relationship management (CRM), and...
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      Jun 1, 2023

      How To Improve Contact Center Agent Performance

      Contact center agents handle up to 50 different client calls per day. And with every single interaction, agents lose time switching between tabs to pull up customer data.
      Read More
      May 25, 2023

      What Is An Omnichannel Contact Center And Why It Matters

      In today’s digital age, your customers want flexibility, choices and convenience when contacting your business.
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      May 23, 2023

      How To Improve Customer Experience In A Contact Center

      Competition is fierce and it’s getting harder for businesses to stand out. Customers aren’t only looking for the best price or convenience anymore. Customer experience is now...
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      May 9, 2023

      Contact Center Vs Call Center: Why It Matters

      Communication between customers and businesses has transformed in the digital era. In a world of rapidly changing customer expectations, traditional call centers may no...
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      CCaaS May 5, 2023

      Using WhatsApp Business to Enhance Customer Experience in a Contact Center

      WhatsApp has become a must-have communication channel for businesses. With more than 2 billion active monthly users and 175 million users sending messages to business...
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      Apr 6, 2023

      14 Essential Do's of Video Conferencing Etiquette

      With its power to link large numbers of people in virtual space with zero risk to health and safety, video conferencing is now more than ever proving its value to businesses...
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