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      net2phone Blog

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      Dec 10, 2024

      Inbound Contact Center: A Complete Guide

      Are your support teams struggling to keep up with ever-increasing ticket volumes? You're not alone.
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      Nov 5, 2024

      Sales Automation: Fast-Tracking Productivity and Revenue

      Sales teams often spend far too much time on data entry, follow-up emails, and searching different systems for information. If that’s your team, you’re not alone.
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      Business Communications Oct 11, 2024

      Using Predictive Dialer Software to Boost Sales Team Efficiency

      Did you know that it takes sales reps about 90 minutes of cold calling each day to book just one single appointment with a potential customer? This may not surprise you when...
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      Business Communications Oct 11, 2024

      What is a Progressive Dialer and How Does it Work?

      The main goal for Sales teams is to build relationships with prospective customers to close deals and increase business revenue. As client expectations and needs constantly...
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      uContact Oct 10, 2024

      What is an Outbound Contact Center? An In-Depth Guide

      Whether you're managing sales, lead generation, collections, or proactive support teams, effective outreach is key. But many businesses struggle with things like limited...
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      uContact Oct 8, 2024

      Contact Center ROI: Calculation and 6 Ways to Maximize It

      Focusing on customer experience is pivotal when you’re looking to build greater brand reputation, customer loyalty, and profitability. Research has found that investing in a...
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      Oct 8, 2024

      Achieving Customer Success with Call Centre Analytics

      Even the most common business tools such as email and VoIP telephony can help companies leverage data to deliver a connected customer experience.
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      Oct 8, 2024

      Why is UCaaS the Future of Business Phone Systems?

      According to Gartner, around 90% of IT leaders won’t be purchasing an on-premise solution for their Unified Communications (UC) going forward.
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      Oct 8, 2024

      RCon: net2phone's Powerhouse Softphone

      If you’re a regular reader of this blog, you’ll already be familiar with the many great features our robust, hosted cloud PBX VoIP product offers. However, you may not be so...
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      Oct 8, 2024

      What Is Cloud PBX and What Advantages Does it Offer?

      You’re probably aware of “the cloud” as that semi-mystical place where online file storage facilities and document-sharing platforms like Dropbox and Google Drive are...
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      Oct 8, 2024

      A Recap of Our Virtual Partner Summit 2023: Connect. Collaborate. Elevate

      Lights, camera… Action! Last week marked an incredible milestone as we hosted our first-ever Virtual Partner Summit, a three-day extravaganza filled with conferences,...
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      Business Communications Oct 8, 2024

      Customer Lifetime Value: Why It Matters and How to Measure It

      Customer acquisition is all about building relationships. Customer retention is about making these relationships last beyond an initial purchase. The strength of these...
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