net2phone Blog

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    Sep 30, 2024

    What is an Outbound Contact Center? An In-Depth Guide

    Whether you're managing sales, lead generation, collections, or proactive support teams, effective outreach is key. But many businesses struggle with things like limited...
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    Sep 3, 2024

    Achieving Customer Success with Call Centre Analytics

    Even the most common business tools such as email and VoIP telephony can help companies leverage data to deliver a connected customer experience.
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    Sep 3, 2024

    Essential Metrics for Every Call Center

    Every busy call centre has its challenges whether the team is qualifying prospects, taking orders, providing customer service, or delivering technical support. Call center...
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    Aug 29, 2024

    Top Sales Metrics and KPIs Your Team Should Be Tracking In 2023

    For ultimate sales success discover different types of sales metrics, which are most important, and how to effectively track and measure them.
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    uContact Jun 28, 2024

    Contact Center ROI: Calculation and 6 Ways to Maximize It

    Focusing on customer experience is pivotal when you’re looking to build greater brand reputation, customer loyalty, and profitability. Research has found that investing in a...
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    net2phone AI May 14, 2024

    Picking the Right Tools and Solutions: Top 5 Priorities for Executives

    Businesses tend to have a neverending, ever-changing laundry list of priorities. In one study, Customer Management Practice rates 15 top priorities for 2024-2025 based on the...
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    uContact Mar 26, 2024

    How BPM Consulting Achieved Digital Transformation in its Operations

    In today's accelerated business world, customer service is a cornerstone for the success of any company.
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    net2phone AI Jan 25, 2024

    How AI Can Improve Customer Experience: 8 Powerful Ways

    Today’s customers want more than just products and services, they want delightful experiences.
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    Dec 12, 2023

    A Recap of Our Virtual Partner Summit 2023: Connect. Collaborate. Elevate

    Lights, camera… Action! Last week marked an incredible milestone as we hosted our first-ever Virtual Partner Summit, a three-day extravaganza filled with conferences,...
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    Customer Experience Nov 21, 2023

    How To Transform Customer Experience: Step By Step

    Companies across the globe are recognizing the importance of investing in customer experience. With greater customer retention, increased revenue, and profitability – it is a...
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    Oct 25, 2023

    What Is A Customer Experience Platform? 10 Types To Use In Your Business

    Companies are realizing that happy and satisfied customers mean better business. They drive revenue, enhance loyalty, and strengthen your brand.
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    Sep 26, 2023

    How To Collect Customer Feedback And Put It To Good Use

    If you want to deliver truly delightful customer experiences, understanding your customers' needs and preferences is essential.
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