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      net2phone Blog

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        Jan 22, 2025

        What is Call Monitoring & How Does it Boost Business Efficiency?

        Customer conversations are a chance to build loyalty or lose it. Call monitoring gives managers real-time visibility into these critical interactions, helping teams deliver...
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        Business Communications Jan 16, 2025

        net2future: What 2025 has in Store for Business Communication

        As we start 2025, I’ve found myself doing what any Head of Product does best: overanalyzing.
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        Jan 14, 2025

        What is First Call Resolution? How to Calculate & Improve It

        Let’s face it; time is money. When you reach out to an organization for help, whether it be to learn about pricing, get IT support, or process a return, chances are you’re...
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        Jan 8, 2025

        What is Automatic Call Distribution and How Does It Work?

        Despite various technological advances and the push for businesses to offer multiple ways for customers to get in touch, phone calls remain king when it comes to the...
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        Dec 10, 2024

        Inbound Contact Center: A Complete Guide

        Are your support teams struggling to keep up with ever-increasing ticket volumes? You're not alone.
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        Nov 5, 2024

        Sales Automation: Fast-Tracking Productivity and Revenue

        Sales teams often spend far too much time on data entry, follow-up emails, and searching different systems for information. If that’s your team, you’re not alone.
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        Business Communications Oct 11, 2024

        Using Predictive Dialer Software to Boost Sales Team Efficiency

        Did you know that it takes sales reps about 90 minutes of cold calling each day to book just one single appointment with a potential customer? This may not surprise you when...
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        Business Communications Oct 11, 2024

        What is a Progressive Dialer and How Does it Work?

        The main goal for Sales teams is to build relationships with prospective customers to close deals and increase business revenue. As client expectations and needs constantly...
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        uContact Oct 10, 2024

        What is an Outbound Contact Center? An In-Depth Guide

        Whether you're managing sales, lead generation, collections, or proactive support teams, effective outreach is key. But many businesses struggle with things like limited...
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        uContact Oct 8, 2024

        Contact Center ROI: Calculation and 6 Ways to Maximize It

        Focusing on customer experience is pivotal when you’re looking to build greater brand reputation, customer loyalty, and profitability. Research has found that investing in a...
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        Oct 8, 2024

        Achieving Customer Success with Call Centre Analytics

        Even the most common business tools such as email and VoIP telephony can help companies leverage data to deliver a connected customer experience.
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        Oct 8, 2024

        Why is UCaaS the Future of Business Phone Systems?

        According to Gartner, around 90% of IT leaders won’t be purchasing an on-premise solution for their Unified Communications (UC) going forward.
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