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    uContact Jun 28, 2024

    Contact Center ROI: Calculation and 6 Ways to Maximize It

    Focusing on customer experience is pivotal when you’re looking to build greater brand reputation, customer loyalty, and profitability. Research has found that investing in a...
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    net2phone AI May 14, 2024

    Picking the Right Tools and Solutions: Top 5 Priorities for Executives

    Businesses tend to have a neverending, ever-changing laundry list of priorities. In one study, Customer Management Practice rates 15 top priorities for 2024-2025 based on the...
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    uContact Mar 26, 2024

    How BPM Consulting Achieved Digital Transformation in its Operations

    In today's accelerated business world, customer service is a cornerstone for the success of any company.
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    net2phone AI Jan 25, 2024

    How AI Can Improve Customer Experience: 8 Powerful Ways

    Today’s customers want more than just products and services, they want delightful experiences.
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    Dec 12, 2023

    A Recap of Our Virtual Partner Summit 2023: Connect. Collaborate. Elevate

    Lights, camera… Action! Last week marked an incredible milestone as we hosted our first-ever Virtual Partner Summit, a three-day extravaganza filled with conferences,...
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    Nov 21, 2023

    How To Transform Customer Experience: Step By Step

    Companies across the globe are recognizing the importance of investing in customer experience. With greater customer retention, increased revenue, and profitability – it is a...
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    Oct 25, 2023

    What Is A Customer Experience Platform? 10 Types To Use In Your Business

    Companies are realizing that happy and satisfied customers mean better business. They drive revenue, enhance loyalty, and strengthen your brand.
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    Sep 26, 2023

    How To Collect Customer Feedback And Put It To Good Use

    If you want to deliver truly delightful customer experiences, understanding your customers' needs and preferences is essential.
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    Sep 21, 2023

    Cloud, AI, and Customer Experience: Highlights from IT Now's #TechDays

    “Unforgettable”. That's how Ignacio Urchipia describes our participation in the Tech Day event tour. During these past five months, we embarked on a whirlwind adventure that...
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    Sep 1, 2023

    How To Measure Customer Experience: Tracking Key Metrics

    Increasingly, businesses are putting greater focus on customer experience management. But how can you tell if your efforts are working? By measuring them.
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    Aug 24, 2023

    Customer Lifetime Value: Why It Matters and How to Measure It

    Customer acquisition is all about building relationships. Customer retention is about making these relationships last beyond an initial purchase. The strength of these...
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    Aug 10, 2023

    Customer Experience Management Strategy: Getting Started

    In today's competitive business landscape, customer experience (CX) plays a vital role in driving success. A well-crafted customer experience management (CEM) strategy can...
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