Solutions for Hospitality

AI-powered communication solutions for hotels and hospitality

Improve guest experience and cut manual work with a business phone system with AI tools and integrations built in for hospitality.

Hotel phone system for outstanding customer experience

Trusted by 400,000+ global users

Keep every team connected

Improve internal coordination between your front desk, housekeeping, and concierge staff.

Create memorable guest experiences

Deliver a consistent communication experience, personalize interactions, and provide multilingual support.

Reliability you can count on

Stay connected with 99.98% uptime, built-in failover, and emergency preparedness.

Advanced Calling Features

Handle high call volume, even during peak booking periods

Advanced features make sure every guest gets through, no matter how busy your front desk gets.

Automatically direct incoming calls with call routing options like ring all, longest idle, and round robin.

Contact Center Software

Handle every guest conversation from one screen

Experience the power of uContact, our cloud-based contact center platform to handle reservations, group bookings, concierge services, loyalty programs, and guest support. Access all customer data and communication touchpoints from a single screen with context for every interaction and provide a personalized customer experience.

The platform can detect when repeat guests contact your business and automatically route them to a lower volume queue, their designated representative, your loyalty program or VIP line, and more.

Learn more about uContact

INTEGRATIONS

Connect your tools, simplify your process

Connect to more than 85 hotel and motel property management systems (PMS) and popular CRMs to personalize guest interactions and improve your internal process.

Automatically enable phone service on guest check-in and disable it on check-out. Dynamically update room name display and caller ID.

Automatically reset guest voicemail boxes upon check-out and simplify in-room voicemail navigation.

Handle billing aspects for additional guest services via interactive voice response (IVR).

net2phone + jazzware integration for hotels

AI Agent

AI that support guests around the clock, automatically

Noah, the AI Agent that acts as a personal concierge, learns your business processes and resolves up to 70% of interactions on its own, so guests get fast answers and your staff can focus on what needs a human touch.

Room bookings
AI Agent can assist guests with booking rooms.

Guest support
AI Agent can answer FAQs and escalate issues if necessary like managing deliveries of toiletries to rooms.

Web interactions
Your customized AI Agent can welcome website visitors, answer questions instantly, and guide them to exactly what they need.

Meet net2phone’s AI Agent

Analytics & Reporting

Make decisions backed by real-time data

Communication plays an important role in gaining a 5-star reputation in the hospitality industry and you risk losing business to other hotels if you aren’t able to respond quickly enough. It’s vital to accurately measure and analyze call performance and overall guest satisfaction trends.

With our tools, you get access to real-time dashboards to track call volume, wait times, and resolution rates so you can make changes to your staffing, call routing, and call flows quickly.

Book a demo

See how net2phone creates better guest experiences

Find out how net2phone can ensure your hotel or motel is a must-stop destination.

Why hospitality businesses choose net2phone

Simple

Get a business phone system that is easy to deploy and maintain. Other than phones, no physical hardware or maintenance is required.

Flexible

Access your system through your desk phone, desktop or laptop, or even through our mobile app. All you need is an internet connection.

Scalable

Easily scale your business phone system to multiple properties with one, single provider rather than numerous different vendors.

The move to net2phone provides our guests with a better calling experience and ensures we never miss a reservation request.

Read Case Study

Skoglund Hotel Group

Our experience with uContact has been quite positive and pleasant. I believe that the most important thing in a business is customer service and they have excellent treatment. The staff are always friendly and provide prompt solutions to our various inquiries. They are always willing to assist with our requests.

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Helen G. Head of Customer Service, Guayaquil Airport
Review collected by UserEvidence

The mobility of their Contact Center solutions, their features, and their affordable prices are key. Their platform is quite user-friendly, easily integrates with other solutions, and we haven't experienced any service downtime since implementation.

Learn More

Avad O. H. CIO, Hospitality
Review collected by UserEvidence

net2phone: Your partner in success

Support when you need it

Get round-the-clock assistance so you get the most from your system.

Training built for your team

Guided onboarding and hands-on training help your team get up and running fast.

User-friendly interface

Get up and running quickly with a platform built for easy navigation.

Reliability you can trust

99.98%+ uptime means you can rely on us, no matter what.

Frequently asked questions

How is a cloud-based hotel phone system different from traditional PBX systems?

Traditional hotel PBX phone systems are hosted on-premise with physical hardware. They are typically expensive to implement and maintain and difficult to scale. Cloud-based hotel phone systems are wireless and hosted on the cloud, without the need for physical equipment. Cloud-based hotel phone systems are more cost effective and easier to scale with business growth.

Is the system suitable for both small boutique hotels and large hotel chains?

Our business phone systems are designed to suit hospitality businesses of all sizes, from boutique hotels to larger hotel chains. Our system is also built to scale up or down depending on business needs.

What hardware or phones do we need to use net2phone’s solution?

The only hardware required on site are the physical telephone devices at the front desk and in the guest rooms. To access calling, users have the flexibility to use a desk phone, web browser, or mobile device.

Can we assign room extensions and support room-to-room calling?

Yes, net2phone supplies different extensions for different rooms.

Are international calls included or billed separately?

For US customers, international calling is available on the professional plan and billed separately on other plans.

Does net2phone support front desk and staff mobile communication?

Yes, net2phone offers cordless phones so team members can stay connected no matter where they are in the facility. Users can also access the mobile app for true flexibility.

What happens in the event of a power or internet outage?

net2phone’s built-in redundancy and recovery options, including backup servers, redundant data centers, and failover mechanisms ensure you and your guests stay connected. You can set call forwarding to an external number in the event of power outages.

Is the phone system easy for hotel staff to manage and use?

Ease of use is a key component of net2phone’s business communication solutions. No coding experience is required to modify setting or adjust call flows. Our platforms ensure all team members, regardless of seniority, department, or technical experience can connect with ease.

What kind of customer support does net2phone provide?

Each net2phone client is connected with an onboarding specialist and a customer success representative to ensure a smooth transition from their old system. We are also proud to offer 24/7 customer support and consistently win awards for our customer support.

Is the solution compliant with hospitality industry regulations and data privacy laws?

net2phone adheres to PCI compliance standards, safeguarding payment card data with robust security measures during transmission, processing, and storage. We also continuously participate in compliance and certification programs to ensure our standards go above and beyond your expectations. Learn more about our compliance.

Start delivering better guest experiences with net2phone

See how net2phone's can improve guest experience and simplify team communication.