Communication Solutions for Hospitality Businesses

5-Star Connectivity from Front Desk to Back Office

Level up your customer experience and improve business processes with an innovative business communication system, AI tools, and integrations for hospitality businesses.

Hotel phone system for outstanding customer experience

Trusted by 400,000+ Global Users

Seamless Internal Communication

Improve internal coordination between your front desk, housekeeping, and concierge staff.

Improve Customer Experience

Deliver a consistent communication experience, personalize interactions, and provide multilingual support.

Unmatched Reliability

Count on net2phone to keep you and your guests connected with up to 99.998%+ uptime, failover and emergency preparedness.

Advanced Calling Features

Modernize Your Calling Experience

Automatically direct incoming calls with call routing options like ring all, longest idle, and round robin.

Contact Center Software

Enhance Customer Support with Omnichannel Engagement

Experience the power of uContact, our cloud-based contact center platform to handle reservations, group bookings, concierge services, loyalty programs, and guest support. Access all customer data and communication touchpoints from a single screen with context for every interaction and provide a personalized customer experience.

The platform can detect when repeat guests contact your business and automatically route them to a lower volume queue, their designated representative, your loyalty program or VIP line, and more.

Learn more about uContact

Integrations

Streamline Internal Processes

net2phone’s AI-powered communications Solution connects to more than 85 hotel and motel property management systems (PMS) and popular CRMs to personalize guest interactions and elevate your internal process.

Room phone automation: Automatically enable phone service on guest check-in and disable it on check-out. Dynamically update room name display and caller ID.
Guest voicemail: Automatically reset guest voicemail boxes upon check-out and simplify in-room voicemail navigation.
Housekeeping room status: Seamlessly handle billing aspects for additional guest services via interactive voice response (IVR).

net2phone + jazzware integration for hotels

AI Agent

Provide Fast Around the Clock Customer Support

Our award-winning AI Agent can learn your unique business processes and resolve up to 70% of cases on its own. Here are some examples of tasks AI Agent can handle:

Room bookings
AI Agent can assist guests with booking rooms.

Guest support
AI Agent can answer FAQs and escalate issues if necessary like managing deliveries of toiletries to rooms.

Web interactions
Your customized AI Agent can welcome website visitors, answer questions instantly, and guide them to exactly what they need.

Meet net2phone’s AI Agent

Analytics & Reporting

Make Data-Driven Decisions in Real-Time

Communication plays an important role in gaining a 5-star reputation in the hospitality industry and you risk losing business to other hotels if you aren’t able to respond quickly enough. It’s vital to accurately measure and analyze call performance and overall guest satisfaction trends.

With our tools, you get access to real-time dashboards to track call volume, wait times, and resolution rates so you can make changes to your staffing, call routing, and call flows quickly.

Solutions for hospitality businesses

Ready to Level Up Your Guest Experience?

Find out how net2phone can ensure your hotel or motel is a must-stop destination.

Why net2phone?

Simplicity

Get a business phone system that is easy to deploy and maintain. Other than phones, no physical hardware or maintenance is required.

Flexibility

Access your system through your desk phone, desktop or laptop, or even through our mobile app. All you need is an internet connection.

Scalability

Easily scale your business phone system to multiple properties with one, single provider rather than numerous different vendors.

The move to net2phone provides our guests with a better calling experience and ensures we never miss a reservation request.

Read Case Study

Skoglund Hotel Group

Our experience with uContact has been quite positive and pleasant. I believe that the most important thing in a business is customer service and they have excellent treatment. The staff are always friendly and provide prompt solutions to our various inquiries. They are always willing to assist with our requests.

Learn More

Helen G. Head of Customer Service, Guayaquil Airport
Review collected by UserEvidence

The mobility of their Contact Center solutions, their features, and their affordable prices are key. Their platform is quite user-friendly, easily integrates with other solutions, and we haven't experienced any service downtime since implementation.

Learn More

Avad O. H. CIO, Hospitality
Review collected by UserEvidence

net2phone: Your Partner in Success

Comprehensive Support

We provide round-the-clock assistance, ensuring you get the most from our solutions.

Training Excellence

We equip your team with expert training for confident, effective use of our tools.

User-Friendly Interface

Our platforms are easy to navigate to get you up and running quickly.

Reliability

You can trust. 99.998%+ uptime means you can rely on us, no matter what.

Frequently Asked Questions

How is a cloud-based hotel phone system different from traditional PBX systems?

Traditional hotel PBX phone systems are hosted on-premise with physical hardware. They are typically expensive to implement and maintain and difficult to scale. Cloud-based hotel phone systems are wireless and hosted on the cloud, without the need for physical equipment. Cloud-based hotel phone systems are more cost effective and easier to scale with business growth.

Is the system suitable for both small boutique hotels and large hotel chains?

Our business phone systems are designed to suit hospitality businesses of all sizes, from boutique hotels to larger hotel chains. Our system is also built to scale up or down depending on business needs.

What hardware or phones do we need to use net2phone’s solution?

The only hardware required on site are the physical telephone devices at the front desk and in the guest rooms. To access calling, users have the flexibility to use a desk phone, web browser, or mobile device.

Can we assign room extensions and support room-to-room calling?

Yes, net2phone supplies different extensions for different rooms.

Are international calls included or billed separately?

For US customers, international calling is available on the professional plan and billed separately on other plans.

Does net2phone support front desk and staff mobile communication?

Yes, net2phone offers cordless phones so team members can stay connected no matter where they are in the facility. Users can also access the mobile app for true flexibility.

What happens in the event of a power or internet outage?

net2phone’s built-in redundancy and recovery options, including backup servers, redundant data centers, and failover mechanisms ensure you and your guests stay connected. You can set call forwarding to an external number in the event of power outages.

Is the phone system easy for hotel staff to manage and use?

Ease of use is a key component of net2phone’s business communication solutions. No coding experience is required to modify setting or adjust call flows. Our platforms ensure all team members, regardless of seniority, department, or technical experience can connect with ease.

What kind of customer support does net2phone provide?

Each net2phone client is connected with an onboarding specialist and a customer success representative to ensure a smooth transition from their old system. We are also proud to offer 24/7 customer support and consistently win awards for our customer support.

Is the solution compliant with hospitality industry regulations and data privacy laws?

net2phone adheres to PCI compliance standards, safeguarding payment card data with robust security measures during transmission, processing, and storage. We also continuously participate in compliance and certification programs to ensure our standards go above and beyond your expectations. Learn more about our compliance.

Not Your Average Business Communications Provider

If you’re looking to get more out of your phone system, you’ve come to the right place. Our AI-powered solutions are designed to enhance your business communication and customer experience. Get started today.