Is net2phone compliant with international security standards (SOC 2, PCI-DSS, HIPAA, GDPR, TCPA)

Yes. net2phone is designed with enterprise-grade compliance in mind and supports key international security standards, including SOC 2 Type II, PCI-DSS, HIPAA, GDPR, and TCPA, through its secure cloud infrastructure, encrypted communications, and audited controls. We also offer Business Associate Agreements (BAAs) and follow strict data protection, monitoring, and access control practices for regulated industries.

Deliver Tailored Service To Your Clients

AI-Powered BPO Contact Center Platform

Easily customize our AI-driven contact center platform for BPOs to maximize efficiency, deliver measurable ROI, and meet your clients’ unique needs.

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Optimize Your Efficiency

Streamline operations with automation features, advanced analytics, agent management tools, and more.

Boost Customer Experience

Provide exceptional and personalized support with omnichannel capabilities and real-time insights.

Quick And Easy Scalability

As your BPO evolves, uContact easily scales to accommodate your needs without any disruptions to service.

Omnichannel support

Exceptional Customer Experiences On Any Channel

Give your BPO the flexibility to support customers across any channel. Allow customers to choose their preferred channels, from social media to live chat, telephone, SMS, and more.

Discover our omnichannel solution

Scalability

Scale and Meet Demands Without Overpaying

As clients' call volumes fluctuate, uContact lets you scale and quickly align resources with actual demand. Easily adjust the number of users, extensions, and other features. Pay-as-you-go options ensure you only pay for what you need.

Customization

Easily Adapt To Every Need

It's effortless to customize uContact to suit your company's needs or your client's specific workflow requirements.

Drag And Drop Workflows
Adjust business logic for each client and align with their specific needs and workflows.

Reporting Tools
Customize reports and track data that matter most for you and your clients.

Agent Management Tools
Adjust schedules, breaks, performance metrics, and more.

Integrations

Streamline Workflows With Client-Specific Integrations

Integrate uContact with your own or your clients' tools. Integrate your CRM, ticketing software, workforce management, and other systems for seamless data exchange and workflow automation.

uContact: Experience The Advantage of The Cloud

Expand Your Reach

Expand potential workforce and customer support by accessing your system from anywhere with internet.

Easy Deployment

Quickly get your operations up and running without needing equipment and on-premise infrastructure.

Lower Costs

uContact's cloud-based platform lets you skip hefty upfront capital expenditures and ongoing maintenance.

Advanced Features For BPO Success

Stay ahead of the curve with access to the latest communication technologies and features, including AI-powered automation, analytics, and integrations with third-party applications.

Unified Inbox

Streamline all interactions regardless of channel used.

Intelligent Routing

Direct interactions to the best suited agent for swift resolution.

Call Recording And Monitoring

Capture and review calls for quality and compliance.

Agent Management

Multichannel supervision, live whisper, barge, and more

Real-Time Analytics

Reports and dashboards provide performance insights.

Auto-Dialers

Automate outbound calling for efficiency and reach.

Easy Reporting

Easily create custom reports based on requirements.

Form Designer

Create and use tailored data capture forms to use during interactions.

Regulatory Compliance with Every Interaction

SOC 2 COMPLIANCE

Our solutions are SOC 2 compliant, ensuring stringent controls over the processing, storage, and transmission of customer data.

PCI COMPLIANCE

We adhere to PCI compliance standards, safeguarding payment card data with robust security measures during transmission, processing, and storage.

STIR/SHAKEN

Our solutions are STIR/SHAKEN compliant, providing authentication protocols to combat caller ID spoofing and ensure the legitimacy of phone calls.

COPC QUALITY STANDARDS

Our solutions adhere to COPC quality standards, ensuring exceptional service delivery and customer satisfaction.

One of the main differences is the degree of autonomy and customization that uContact allows. The stability and robustness is a differentiating factor. The ease of use of uContact and the human team, which has accompanied us throughout the process

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Carolina Mancera BPM Consulting

The most significant benefit for us has been the flexibility of the system. Our workforce is spread over multiple geographical locations and net2phone has allowed us to easily change and adapt as our workforce changes, or when unexpected events occur. It has been reliable and a great benefit to our company!

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Jeremy Paulenko Senior Technician, Managed Services - Complete Technologies

Ready To Transform Your BPO Operations?

Take the next steps towards efficiency, scalability, and superior customer experiences. Speak to an expert and discover how we can tailor uContact to streamline your BPO communication.

Frequently Asked Questions

How does your solution handle high call volumes and ensure efficient call routing?

uContact is designed to efficiently handle high call volumes with unlimited call queues. With intelligent routing, calls are automatically distributed to the appropriate agent based on factors such as skills, availability, and customer priority. This ensures quick response times and resolutions. Learn more about call queue management.

What level of technical support and training do you provide for implementing and using your solution?

We provide comprehensive technical support and training to ensure smooth implementation and usage of uContact. Support is available for setup, configuration, troubleshooting, and ongoing maintenance. To maximize the benefits of our solution, we also provide training resources and training sessions.

Does uContact offer tools for managing compliance, such as call recording and monitoring?

Yes, uContact includes call recording capabilities so you can capture all your inbound and outbound calls for quality assurance purposes. Agent management lets supervisors listen in live calls, whisper coach agents, and intervene when necessary to ensure compliance.

Does net2phone's platform support multi-tenancy and multi-campaign management?

Yes, net2phone supports multi-tenancy, enabling BPOs to manage multiple clients with isolated data, users, and configurations within a single platform. It also offers multi-campaign management, allowing teams to run and track multiple outbound or blended campaigns in parallel with flexible routing, dialing strategies, and performance monitoring for each campaign.

How fast can we onboard and train new agents on the platform?

New agents can typically be onboarded on net2phone quickly, often within minutes to a few hours, thanks to our intuitive cloud-based interface and easy provisioning. Training is minimal since the platform is designed for simplicity, with built-in workflows, guided calling tools, and CRM integrations that reduce the learning curve and enable agents to start handling calls and campaigns almost immediately.

Can net2phone solution scale up or down instantly based on seasonal client volume?

Yes, net2phone’s cloud-based architecture allows BPOs to scale up or down quickly based on seasonal or fluctuating client demand. Agents, numbers, and capacity can be provisioned or adjusted without hardware constraints, enabling teams to add users during peak periods and reduce resources when volume decreases, all while maintaining performance and service continuity.

What type of automated dialers are included?

Our platform includes a full suite of automated outbound dialers designed for different calling strategies, including predictive dialing, power dialing, and progressive dialing, along with preview and reverse progressive options.

Does net2phone integrate with proprietary and third-party CRMs?

Yes, net2phone integrates with both proprietary and third-party CRMs through prebuilt connectors and open APIs. We support popular platforms such as Salesforce, HubSpot, Zoho, Microsoft Dynamics, and others. Custom integrations via APIs and webhooks are also supported to allow BPOs to connect existing systems or build tailored workflows without disrupting current tech stacks.

What omnichannel capabilities does net2phone offer?

Our contact center platform uContact offers omnichannel capabilities that unify voice, SMS, email, and web chat within a single platform, allowing agents to manage all customer interactions from one interface. Conversations are tracked and synchronized across channels, enabling seamless handoffs, consistent customer context, and improved response times for BPOs and contact centers.

Can we generate customized, client-facing reports automatically?

Yes, net2phone enables this through its built-in analytics and reporting tools. You can automatically generate and schedule customized client-facing reports using real-time and historical data, with options to tailor KPIs, channels, and performance metrics. Reports can be exported or delivered on a recurring basis, helping you maintain transparency and demonstrate service value without manual effort.

net2phone: Your Trusted Communications Solutions

Comprehensive Support

From setup to ongoing maintenance, we are available 24/7 as your dedicated communications partner.

Training Excellence

Training sessions and resources ensure your team has the skills and knowledge to navigate the system and excel in their roles.

User-Friendly Platforms

We prioritize ease of use to ensure that your BPO team can navigate the system effortlessly and focus on delivering superior customer experiences.

Reliability You Can Trust

The platform is built on robust infrastructure with 99.97% uptime, so you can depend on a solution that meets your client's needs.

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Adapt Your Contact Center To Client Demands

Discover how we can tailor uContact so that you can seamlessly meet the needs of your BPO clientele and build relationships that last.