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      net2phone Blog - Page 3

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        Customer Experience Oct 8, 2024

        Customer Experience Management Strategy: Getting Started

        In today's competitive business landscape, customer experience (CX) plays a vital role in driving success. A well-crafted customer experience management (CEM) strategy can...
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        Customer Experience Oct 8, 2024

        How To Collect Customer Feedback And Put It To Good Use

        If you want to deliver truly delightful customer experiences, understanding your customers' needs and preferences is essential.
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        Sep 3, 2024

        Essential Metrics for Every Call Center

        Every busy call centre has its challenges whether the team is qualifying prospects, taking orders, providing customer service, or delivering technical support. Call center...
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        Business Communications Aug 29, 2024

        Top Sales Metrics and KPIs Your Team Should Be Tracking In 2025

        For ultimate sales success discover different types of sales metrics, which are most important, and how to effectively track and measure them.
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        Customer Experience Sep 1, 2023

        How To Measure Customer Experience: Tracking Key Metrics

        Increasingly, businesses are putting greater focus on customer experience management. But how can you tell if your efforts are working? By measuring them.
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        Jun 23, 2023

        HIPAA-Compliant Phone Service: What Is It and Who Needs It

        In the healthcare industry, it’s vital to lead with a patient-first approach to provide optimal care. And one of the most important aspects is good communication.
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        Jun 14, 2023

        CRIC Argentina Conference

        Our team of experts participated in #CRICArgentina2023, the event that brings together all the main customer experience (CX), customer relationship management (CRM), and...
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        Jun 1, 2023

        How To Improve Call Center Agent Performance?

        Call center agents handle up to 50 different client calls per day. And with every single interaction, agents lose time switching between tabs to pull up customer data.
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        May 25, 2023

        What Is An Omnichannel Contact Center And Why It Matters

        In today’s digital age, your customers want flexibility, choices and convenience when contacting your business.
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        Customer Experience May 23, 2023

        6 Steps To Improve Customer Experience in a Contact Center

        Competition is fierce and it’s getting harder for businesses to stand out. Customers aren’t only looking for the best price or convenience anymore. Customer experience is now...
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        May 9, 2023

        Contact Center Vs Call Center: Why It Matters

        Communication between customers and businesses has transformed in the digital era. In a world of rapidly changing customer expectations, traditional call centers may...
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        May 5, 2023

        Using WhatsApp Business to Enhance Customer Experience in a Contact Center

        WhatsApp has become a must-have communication channel for businesses. With more than 2 billion active monthly users and 175 million users sending messages to business...
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