net2phone Blog - Page 3

Sep 3, 2024

Essential Metrics for Every Call Center

Every busy call centre has its challenges whether the team is qualifying prospects, taking orders, providing customer service, or delivering technical support. Call center...

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Business Communications Aug 29, 2024

Top Sales Metrics and KPIs Your Team Should Be Tracking In 2025

For ultimate sales success discover different types of sales metrics, which are most important, and how to effectively track and measure them.

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Customer Experience Sep 1, 2023

How To Measure Customer Experience: Tracking Key Metrics

Increasingly, businesses are putting greater focus on customer experience management. But how can you tell if your efforts are working? By measuring them.

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Jun 23, 2023

HIPAA-Compliant Phone Service: What Is It and Who Needs It

In the healthcare industry, it’s vital to lead with a patient-first approach to provide optimal care. And one of the most important aspects is good communication.

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Jun 14, 2023

CRIC Argentina Conference

Our team of experts participated in #CRICArgentina2023, the event that brings together all the main customer experience (CX), customer relationship management (CRM), and...

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Jun 1, 2023

How To Improve Call Center Agent Performance?

Call center agents handle up to 50 different client calls per day. And with every single interaction, agents lose time switching between tabs to pull up customer data.

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May 25, 2023

What Is An Omnichannel Contact Center And Why It Matters

In today’s digital age, your customers want flexibility, choices and convenience when contacting your business.

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Customer Experience May 23, 2023

6 Steps To Improve Customer Experience in a Contact Center

Competition is fierce and it’s getting harder for businesses to stand out. Customers aren’t only looking for the best price or convenience anymore. Customer experience is now...

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May 9, 2023

Contact Center Vs Call Center: Why It Matters

Communication between customers and businesses has transformed in the digital era. In a world of rapidly changing customer expectations, traditional call centers may...

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May 5, 2023

Using WhatsApp Business to Enhance Customer Experience in a Contact Center

WhatsApp has become a must-have communication channel for businesses. With more than 2 billion active monthly users and 175 million users sending messages to business...

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Apr 6, 2023

14 Essential Do's of Video Conferencing Etiquette

With its power to link large numbers of people in virtual space with zero risk to health and safety, video conferencing is now more than ever proving its value to businesses...

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Mar 31, 2023

Conference Call Etiquette: 12 Essential Dos and Don'ts

Gone are the days when a round-table discussion actually needed a round table and a bunch of people sitting round it, in the same room. Telecommunications have evolved to the...

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