AI-powered communication for faster citizen service

Once your agency signs, a dedicated onboarding specialist reaches out within 48 hours to schedule a kickoff call. From there, they work directly with your team to provision equipment, set up your account, and handle number porting, including submitting the Letter of Authorization and coordinating a confirmed port date with your current carrier. For multi-location agencies, you choose the pace: migrate all locations on the same day or roll out one location at a time. The schedule is built around your agency's timeline, not ours.

Yes. net2phone’s visual workflow builder Integrate, lets you connect your case management, ERP system, and other tools, including ServiceNow or Salesforce. Set up workflows so that calls, SMS, and AI Agent conversations trigger workflows in real time. A resident inquiry can open a case, update a record, or route to the right department without anyone re-entering data by hand. Workflows are built on a visual, no-code canvas, so your team can adjust routing or handoff rules without opening a developer ticket.

net2phone uses predictable, per-seat pricing, so costs scale directly with the number of users rather than a large upfront capital investment, and fit cleanly into an annual government budget cycle. 

Yes. net2phone is SOC 2 Type II certified, meaning our security controls are independently audited and verified. Our platform is built to help agencies meet public records requirements, with HIPAA-compatible options available for health and human services departments. Documentation covering encryption, access controls, and audit logging is available to support your agency's vendor evaluation or RFP response.