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      UCONTACT: Omnichannel Contact Center Solution

      Deliver Exceptional Customer Experiences Across Every Channel

      Connect conversations across every channel on one platform. Your customers get seamless experiences, and your team gets complete context and visibility.

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      Meet Your Customers Where They Are Meet customers in the digital channel of their choice, with integrated touchpoints across all channels.
      Deliver Personalized Support With all customer information and history available on a single screen, have context for every interaction.
      Centralize Interaction Management No matter the digital channel used, receive the notification and take on the interaction from the same tab.

      The Unified Inbox Manage Every Interaction From A Single Screen 

      It’s time to close the endless tabs. The Unified Inbox lets you stay organized and manage all your digital interactions from one screen. Keep track of conversations across different platforms and quickly respond to your customer’s needs without ever switching a tab. 
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      Social Media Respond to Every Social Comment and Message

      Engage customers on their favorite platforms and quickly respond to messages and posts from a single dashboard. 

      Facebook Wall Posts and Comments
      Get a notification when your company is mentioned in a Facebook comment or wall post, and reply instantly

      Facebook Messenger
      Manage real-time communication directly from the Unified Inbox and show customers you’re there for them.

      Instagram
      Quickly respond to direct messages and help solve your audience's questions and concerns.
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      All Your Digital Interactions on One Platform

      WhatsApp

      Expand reach and engagement by incorporating WhatsApp into your sales and support strategy. 

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      Email
      SMS
      Webchat

      Whatsapp for Business

      Connect On The World's Most Popular Messaging App


      • See customer details and history in the same interface. 
      • Automate interactions using chatbots. 
      • Use image and video files to support conversations. 
      • Communicate with an official business profile.
      • QR codes allow customers to start conversations.
      • Protect conversations and data with end-to-end encryption.

      Email

      Complete Email Management Built Right In

       

      • Use preset and custom templates for consistency.

      • Send bulk email campaigns in just a few clicks.

      • Send one-to-one emails with ease.

      • Supervise team communication with email monitoring. 

      • Track campaign success with email reporting. 

      SMS & MMS

      Full-Featured SMS for Sales and Support Teams


      • Engage with multimedia content, including images and files. 
      • Keep track and monitor your SMS campaigns in real time.
      • Use the integrated softphone to send and receive texts. 

       

      Live Assistance Webchat

      Advanced Webchat for Modern Support


      • Boost engagement with images, files and audio. 
      • Share your screen and simplify complex explanations.
      • Use chatbots to answer routine inquiries and save time.
      • Voice and video call, no app or plug-ins required!  

      Ready for Better Customer Experiences?

      See uContact in Action

      View a live demo and see for yourself how uContact works to turn your customer conversations into a competitive advantage.

      Get Started Book Demo

      Discover Everything uContact Has to Offer

      Contact Center Get advanced capabilities for high-quality interactions.
      Discover uContact
      Analytics & Reporting Gain critical insights for smarter business decisions.
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      Automation Create automated workflows and maximize efficiency.
      Explore
      Agent Management Tools to maximize agent potential and performance.
      Find out more

      Frequently Asked Questions

      What businesses should use omnichannel contact center solutions?

      An omnichannel contact center solution can benefit any organizations that offer customer service, sales support, and technical support across multiple communication channels. 

      Can I add on more communication channels in the future?

      Most omnichannel contact center solutions allow you to add additional communication channels as needed.

      Is an omnichannel contact center software secure?

      Yes, omnichannel contact centers utilize advanced security measures to protect sensitive customer data.

      What are the costs of an omnichannel contact center?

      The costs of an omnichannel contact center will vary. net2phone’s contact center solution offers contact center efficiencies without the contact center price tag. View pricing here.

      How long does it take to implement an omnichannel contact center solution?

      The time it takes to implement an omnichannel contact center solution will vary depending on factors such as the size of the company, customization needs and complexity. At net2phone, this processes can take a maximum of a few weeks while some simple projects can take as little as 3 days. Contact us to see how we can help. 

      Meet Your Customers Where They Are

      Supercharge every interaction with an omnichannel contact center solution you can rely on.

      Get Started
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