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      Exceptional CX Across Every Channel

      Omnichannel Contact Center Platform

      Keep customer conversations connected across voice, SMS, email, chat, and social messaging with net2phone’s omnichannel contact center platform.

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      Omnichannel contact center platform by net2phone

      Meet your customers where they are

      Meet customers in the digital channel of their choice, with integrated touchpoints across all channels.

      Deliver personalized support

      With all customer information and history available on a single screen, have context for every interaction.

      Centralize interaction management

      No matter the digital channel used, receive the notification and take on the interaction from the same tab.

      The Unified Inbox

      Manage every interaction from a single screen 

      It’s time to close the endless tabs. The Unified Inbox lets you stay organized and manage all your digital interactions from one screen. Keep track of conversations across different platforms and quickly respond to your customer’s needs without ever switching a tab. 

      Unified inbox

      All your digital interactions on one platform

      Customers shouldn’t have to repeat themselves every time they switch channels. Manage voice, SMS, chat, email, and social conversations in one omnichannel contact center platform with net2phone.

      WhatsApp

      Expand reach and engagement by incorporating WhatsApp into your sales and support strategy. 

      • See customer details and history in the same interface.
      • Automate interactions using chatbots.
      • Use image and video files to support conversations.
      • Communicate with an official business profile.
      • Protect conversations and data with end-to-end encryption.
      WhatsApp
      Email
      Email
      SMS
      SMS
      Webchat
      Webchat
      Instagram
      Instagram
      Facebook
      Facebook
      WhatsApp
      Email
      SMS
      Webchat
      Instagram
      Facebook

      uContact by net2phone: The Complete
      Cloud Contact Center Solution

      Contact Center

      Get advanced capabilities for high-quality interactions.

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      Analytics

      Gain critical insights for smarter business decisions.

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      Automation

      Create automated workflows and maximize efficiency.

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      Agent Management

      Tools to maximize agent potential and performance.

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      Ready for better customer experiences?

      See uContact in action

      View a live demo and see for yourself how uContact works to turn your customer conversations into a competitive advantage.

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      What Is an Omnichannel Contact Center Platform?

      An omnichannel contact center connects every customer interaction into one continuous conversation, no matter which channel people use to reach your business. Calls, texts, emails, live chat, and social messages all stay linked together, giving agents full visibility into previous interactions so customers can move between channels without repeating information or starting over.

      Read our complete guide
      Omnichannel contact center

      Omnichannel vs Multichannel

      Multichannel communication gives customers several ways to contact a business, but each channel works separately. Omnichannel communication connects those channels into one shared conversation. If a customer switches from chat to phone or email, agents still see the full interaction history, making support faster, smoother, and far less repetitive for the customer.

      Read full guide
      Omnichannel vs Multichannel

      Frequently asked questions

      What businesses should use omnichannel contact center solutions?
      An omnichannel contact center solution can benefit any organizations that offer customer service, sales support, and technical support across multiple communication channels. 
      Can I add on more communication channels in the future?
      Most omnichannel contact center solutions allow you to add additional communication channels as needed.
      Is an omnichannel contact center software secure?
      Yes, omnichannel contact centers utilize advanced security measures to protect sensitive customer data.
      What are the costs of an omnichannel contact center?
      The costs of an omnichannel contact center will vary. net2phone’s contact center solution offers contact center efficiencies without the contact center price tag. View pricing here.
      How long does it take to implement an omnichannel contact center solution?
      The time it takes to implement an omnichannel contact center solution will vary depending on factors such as the size of the company, customization needs and complexity. At net2phone, this processes can take a maximum of a few weeks while some simple projects can take as little as 3 days. Contact us to see how we can help. 

      Ready to deliver better customer experiences across channels?

      Give sales and support everything they need to deliver exceptional experiences across every channel all from a single platform.

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