UCONTACT: Omnichannel Contact Center Solution

Deliver exceptional customer experiences across every channel

Connect conversations across every channel on one platform. Your customers get seamless experiences, and your team gets complete context and visibility.

Meet your customers where they are

Meet customers in the digital channel of their choice, with integrated touchpoints across all channels.

Deliver personalized support

With all customer information and history available on a single screen, have context for every interaction.

Centralize interaction management

No matter the digital channel used, receive the notification and take on the interaction from the same tab.

The Unified Inbox

Manage every interaction from a single screen

It’s time to close the endless tabs. The Unified Inbox lets you stay organized and manage all your digital interactions from one screen. Keep track of conversations across different platforms and quickly respond to your customer’s needs without ever switching a tab.

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All your digital interactions on one platform

Engage customers on their favorite platforms and quickly respond to messages and posts from a single dashboard.

Expand reach and engagement by incorporating WhatsApp into your sales and support strategy.

Ready for better customer experiences?

See uContact in action

View a live demo and see for yourself how uContact works to turn your customer conversations into a competitive advantage.

Discover everything uContact has to offer

Contact Center

Get advanced capabilities for high-quality interactions.

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Analytics

Gain critical insights for smarter business decisions.

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Automation

Create automated workflows and maximize efficiency.

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Agent Management

Tools to maximize agent potential and performance.

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Frequently asked questions

What businesses should use omnichannel contact center solutions?

An omnichannel contact center solution can benefit any organizations that offer customer service, sales support, and technical support across multiple communication channels.

Can I add on more communication channels in the future?

Most omnichannel contact center solutions allow you to add additional communication channels as needed.

Is an omnichannel contact center software secure?

Yes, omnichannel contact centers utilize advanced security measures to protect sensitive customer data.

What are the costs of an omnichannel contact center?

The costs of an omnichannel contact center will vary. net2phone’s contact center solution offers contact center efficiencies without the contact center price tag. View pricing here.

How long does it take to implement an omnichannel contact center solution?

The time it takes to implement an omnichannel contact center solution will vary depending on factors such as the size of the company, customization needs and complexity. At net2phone, this processes can take a maximum of a few weeks while some simple projects can take as little as 3 days. Contact us to see how we can help.

Ready to deliver better customer experiences across channels?

Give sales and support everything they need to deliver exceptional experiences across every channel all from a single platform.