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    UCONTACT: Omnichannel Contact Center Solution

    Deliver Exceptional Customer Experiences Across Every Channel

    Connect conversations across every channel on one platform. Your customers get seamless experiences, and your team gets complete context and visibility.

    Meet Your Customers Where They Are Meet customers in the digital channel of their choice, with integrated touchpoints across all channels.
    Deliver Personalized Support With all customer information and history available on a single screen, have context for every interaction.
    Centralize Interaction Management No matter the digital channel used, receive the notification and take on the interaction from the same tab.

    The Unified Inbox Manage Every Interaction From A Single Screen 

    It’s time to close the endless tabs. The Unified Inbox lets you stay organized and manage all your digital interactions from one screen. Keep track of conversations across different platforms and quickly respond to your customer’s needs without ever switching a tab. 

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    Social Media Respond to Every Social Comment and Message

    Engage customers on their favorite platforms and quickly respond to messages and posts from a single dashboard. 

    Facebook Wall Posts and Comments
    Get a notification when your company is mentioned in a Facebook comment or wall post, and reply instantly

    Facebook Messenger
    Manage real-time communication directly from the Unified Inbox and show customers you’re there for them.

    Instagram
    Quickly respond to direct messages and help solve your audience's questions and concerns.

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    All Your Digital Interactions on One Platform

    Ready for Better Customer Experiences?

    See uContact in Action

    View a live demo and see for yourself how uContact works to turn your customer conversations into a competitive advantage.

    Get Started Book Demo

    Discover Everything uContact Has to Offer

    Contact Center Get advanced capabilities for high-quality interactions.
    Analytics & Reporting Gain critical insights for smarter business decisions.
    Automation Create automated workflows and maximize efficiency.
    Agent Management Tools to maximize agent potential and performance.

    Frequently Asked Questions

    What businesses should use omnichannel contact center solutions?

    An omnichannel contact center solution can benefit any organizations that offer customer service, sales support, and technical support across multiple communication channels. 

    Can I add on more communication channels in the future?

    Most omnichannel contact center solutions allow you to add additional communication channels as needed.

    Is an omnichannel contact center software secure?

    Yes, omnichannel contact centers utilize advanced security measures to protect sensitive customer data.

    What are the costs of an omnichannel contact center?

    The costs of an omnichannel contact center will vary. net2phone’s contact center solution offers contact center efficiencies without the contact center price tag. View pricing here.

    How long does it take to implement an omnichannel contact center solution?

    The time it takes to implement an omnichannel contact center solution will vary depending on factors such as the size of the company, customization needs and complexity. At net2phone, this processes can take a maximum of a few weeks while some simple projects can take as little as 3 days. Contact us to see how we can help. 

    Meet Your Customers Where They Are

    Supercharge every interaction with an omnichannel contact center solution you can rely on.

    Get Started
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