Get the communication solutions and tools for seamless support, agent productivity, and streamlined operations.
Give your customers consistent and delightful support at every touchpoint.
Omnichannel
Support your customers via voice, email, chat, and social media from a single platform.
Chatbots
Give your customers instant responses to routine questions on any digital channel.
Automated Callbacks
Don’t leave your customers on hold; let them opt for a callback instead.
Equip your support agents with the tools to provide top-rated customer service.
Coaching Tools
Real-time feedback and supervisor tools help agents improve during customer interactions.
Custom Breaks
Manage breaks effectively to reduce burnout and maintain high agent productivity.
Client Satisfaction Surveys
Get customer feedback insights, and take the necessary action to improve performance.
Optimize your processes with customizable workflows and real-time insights.
Drag and Drop Workflows
Create custom workflows and add features using easy drag-and-drop functionality.
Skills-Based Routing
Automatically direct calls to the most qualified agent, improving resolutions and satisfaction.
uContact CRM
Manage your support and interaction data using your CRM or uContact’s built-in option.
Security
Stay secure with two-factor authentication, single sign-on, and encryption protocols.
Compliance
Protect customer interaction data with HIPAA, SOC2, and PCI-compliant solutions.
Recording and Transcription
Record and transcribe calls for training, quality assurance, and dispute resolution.
Reporting Tools
Generate reports to track performance, customer satisfaction, and your most important KPIs.
Real-Time Dashboards
Monitor live performance with instant visibility into ongoing interactions.
Custom Alerts
Instant alerts flag important changes to your call volume, so you're never caught off guard.
uContact's custom integration options allow you to connect it to almost anything, from your CRM to Helpdesk software, so you won’t have to struggle with disjointed processes. Get a smooth, unified experience that meets your exact needs, keeps agents focused, and keeps customers satisfied.
Discover how net2phone’s powerful solutions and tools can help boost team productivity and deliver exceptional customer service.
Leverage the power of AI and work smarter, not harder.
Sentiment Analysis
Understand your customer’s emotions and adjust support interactions accordingly.
Summaries and Follow-Ups
Save agents time with automated post-call summaries and follow-up emails.
Advanced Analytics
AI dives deep into interaction data to uncover trends and improve service strategies.
