net2phone for automotive retailers

AI-powered communications for high-volume automotive retailers

Capture leads, coordinate teams, and close more deals with an advanced phone system built for car dealerships.

Capture after-hours leads automatically

Connect calls to the right person, the first time

Handle volume spikes without missing calls

See exactly when call volume hits hardest

Unified team communication

Connect every department and location on one platform

Voice, video, message, and send business SMS from a single interconnected system.

Text photos of repairs or service approvals to turn bays faster. Professional business SMS means communication stays off personal devices, and customers get updates they actually see.

Man holding cellphone with a bubble outlining messaging that's focused on picking up his silver Tuscon from a dealership service department at 6pm

Woman holding her cellphone with a bubble showing a number of different text messages to different departments and showing transfers as well as the ability to collaborate between departments

An image showing the same woman in three different times, one at 9am working from the office, another at 9:12am in her car on the road, and a third at 9:24am on her cellphone in her home

A woman on her cellphone showing the different locations of her dealership and the current call statuses of all of them.

Intelligent call management

Reduce customer wait times and capture more leads

Your customers reach the right person immediately, even during peak times or after hours.

Auto-attendants send service calls to service advisors, sales inquiries to sales, and parts questions to parts. Customers reach the right department without getting transferred multiple times.

A dashboard showing a live queue status including the number of callers waiting, the average wait time, the callers that are next in line and how long they've been waiting, and the call status of all the agents in the queue.

Performance insights

Automatically track and improve performance

Use call data to staff accurately, coach better, and close more deals.

Your dashboard shows calls waiting in service, sales, and parts, plus current wait times and who's available. You can also view historical data to see your busiest hours and patterns, so you can staff accordingly.

A woman on her desktop computer with a bubble showing the next caller in queue, and another bubble showing statistics such as Queue Volume, average wait time, agents available, and the number of busy agents.

AI agent for automotive

AI that qualifies prospects, books appointments, and routes hot leads

Nate is the AI agent for car dealerships, designed to help you handle routine questions 24/7, so your team stays focused on closing floor deals.

Hours, services, financing, specials, Nate answers in a natural, conversational tone, with no wait times.

Nate can book service appointments and test drives anytime, even outside business hours.

Nate qualifies interest, collects contact info, and routes leads to your CRM so you're working warm leads the next morning.

When a human is needed, Nate hands off with the full conversation history attached.

Up to 8x cost reduction vs human agents

Up to 70% of cases automatically resolved

You guys have been awesome. It is important to our company to work with companies that make it easy to reach a living, breathing human when help is needed and you guys do that. Making it easy to reach a human sets you apart from the competition.

Learn More

Ralph Rasmussen, Kunes Auto Group Review collected by UserEvidence

We had advisors answering phone calls but a difficult way to track how many they are handling. The net2phone system enabled us to have visibility into how many calls each advisor/agents has handled / time on call etc, greatly improving our efficiency.

Learn More

Assistant Service Manager Review collected by UserEvidence

As our business became busier, it helped our staff manage the numerous calls we receive daily. Being able to set mailbox messages easily through the portal is very helpful and the support team is super responsive when we need help.

Learn More

Vice President, Small Business, Automotive company Review collected by UserEvidence

SEE LIVE DEMO

See how net2phone can work for your dealership

See net2Phone in action, ask questions, and find out exactly what fits your staff, customer, and dealership needs.

integrations

Connect to your business tools without coding

net2phone Integrate lets you connect your tools with an easy drag-and-drop workflow builder. Click to call from customer records, log calls automatically, and keep communication history synced across platforms.

Features for better automotive experiences

Auto Attendants

Route customers to sales, service, or parts instantly

Attendant Console

Front desk sees all calls at a glance and transfers with context

Call Queues

Hold calls in department-specific queues during high volume

Presence indicators

See who's available before you transfer

Call Recording

Document interactions for compliance and training

Time-Based Routing

Maintain after-hours customer access automatically

Overflow Routing

Redirect calls when departments reach capacity

Wallboards

Monitor customer wait times and call volumes live

AI Agent

Automate appointments, tasks, and common inquiries 24/7

Team Messaging

Coordinate between sales, service, parts, and management

Business SMS

Send repair photos, appointment reminders, and updates to customers

Video Conferencing

Conduct virtual vehicle walkarounds and team meetings.

Since switching to net2phone, the most significant benefit we’ve experienced is improved call quality and reliability. Our dropped calls have reduced by over 70%, and customer satisfaction scores have increased by 20%. Additionally, the cost savings have been substantial — our monthly communication expenses are down by nearly 30%. The integration with our CRM has also improved efficiency, saving our team around 5–7 hours per week.

Business Development Manager, Small Business, Healthcare Company Review Collected by User Evidence

One of the most significant benefits we've experienced since switching to net2phone is improved communication efficiency across our team. Call quality has been clear, and we've seen a noticeable reduction in missed calls—down by approximately 40% compared to our previous provider. Additionally, the ability to manage calls and messages from multiple devices has streamlined our workflow and saved our team valuable time each day.

Administrative Assistant, Not For Profit Company Review Collected by User Evidence

Net2Phone is a very reliable service with 0 downtime since I've had the service. Pricing vs value is excellent with 5-10% cost savings.

Procurement & Logistics Coordinator, Minerals & Mining Company Review Collected by User Evidence

I liked the platform's almost immediate support; when I have a problem or question, I write via email and they respond the same day, even providing support via phone call. The report can be generated in detail and in summary, and also allows for the control of campaigns and users. I liked it more; it's easier to use and has better data.

Tatiana Garcia G, Supervisor, Logistics and supply chain Review Collected by User Evidence

See the platform in action

Book a demo to see how net2phone helps capture leads, connect departments, and manage high-volume calls for dealerships like yours.

Frequently asked questions

Can we keep our existing phone numbers?

Yes. We handle number porting from your current provider so your customers can still reach you at the same numbers. The porting process typically takes 7-14 business days, depending on your current carrier.

How long does implementation take?

Most dealerships are live within 3 weeks, though timing can vary depending on your current provider's number porting process and internal readiness. We handle setup, number porting, and staff onboarding to minimize disruption to your operations.

Do we need to buy new desk phones?

Not necessarily. net2phone works with most existing IP phones, or your team can use the desktop and mobile apps without any desk phones. We can also provide new phones if you prefer.

How does pricing work for dealerships?

Pricing is based on the number of users and features you need. We offer flexible plans designed for dealerships of all sizes, from single locations to multi-location groups. See Plans and Pricing or contact us for a custom quote.

Additional Resources

Blog

Brechbill Trailers | Case Studies

Here’s how net2phone helped Brechbill Trailers get a unified communication system that worked best for them.

Blog

How UCaaS Solutions Drive Car Dealership Sales

It’s car-buying season and customers are looking for a seamless experience that will most likely start online. Is your communications platform up for the task?

Blog

How UCaaS Solutions Help Car Dealerships Manage Leads?

Upgrade your car dealership phone system with UCaaS solutions to never miss a call or lose sales leads and improve customer service.

Everything you need to know about AI in car dealership communication

What is an Agentic AI Phone System?

An agentic AI phone system is an AI-driven phone agent that can independently understand a caller's request and take action to resolve it, such as booking an appointment or answering an inventory question, rather than simply routing the call. "Agentic" means it can carry out multi-step tasks on its own, not just follow a fixed menu.

How is Agentic AI different from a traditional auto attendant?

A traditional auto attendant offers a static menu ("Press 1 for Sales, Press 2 for Service") and can't do anything beyond routing. Agentic AI holds a natural conversation, understands intent, pulls relevant information, and completes tasks like scheduling or answering inventory questions, all without the caller navigating a phone tree.

Can the AI schedule test drives?

Yes. The AI can ask a caller which vehicle they're interested in, check availability, and book a test drive directly on the dealership's calendar, then notify the sales team so they're ready when the customer arrives.

Can it book service appointments?

Yes. The AI can collect the customer's vehicle details and service needs, check available time slots, and confirm a service appointment in real time, reducing back-and-forth for the service department and cutting down on missed bookings.

Can the AI answer questions about vehicle inventory?

Yes. When connected to the dealership's inventory data, the AI can answer questions about vehicle availability, trim levels, pricing, and features over the phone, giving callers accurate answers without waiting for a callback from sales.

Does the AI qualify sales leads?

Yes. The AI can ask qualifying questions such as budget, timeline, trade-in interest, and vehicle preference, and pass that information to the sales team along with the lead, so reps can follow up with context instead of starting cold.

Does the AI work after business hours?

Yes. The AI answers calls 24/7, including nights, weekends, and holidays, so dealerships can capture leads and book appointments even when the showroom and service department are closed.

Does the system integrate with our CRM?

Yes. The AI phone system is designed to integrate with common dealership CRM and DMS platforms, so call details, leads, and appointment bookings sync automatically instead of requiring manual entry.

Can the AI support multiple dealership locations?

Yes. The system can be configured to handle multiple locations, departments, and phone numbers from a single platform, with call routing and reporting managed by location, so multi-store dealer groups get a consistent experience everywhere.

How quickly can an AI phone system be deployed?

Most dealerships can be up and running in a matter of days, not months. Setup typically involves configuring call flows, connecting inventory or CRM data, and defining how the AI should handle each department's calls before going live.

Is customer data secure?

Yes. Call data and customer information are handled with enterprise-grade security practices, including encryption and access controls, to protect sensitive customer and dealership information in line with industry standards.