net2phone Blog - Page 4

Customer Experience May 23, 2023

6 Steps To Improve Customer Experience in a Contact Center

Competition is fierce and it’s getting harder for businesses to stand out. Customers aren’t only looking for the best price or convenience anymore. Customer experience is now...

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May 9, 2023

Contact Center Vs Call Center: Why It Matters

Communication between customers and businesses has transformed in the digital era. In a world of rapidly changing customer expectations, traditional call centers may...

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May 5, 2023

Using WhatsApp Business to Enhance Customer Experience in a Contact Center

WhatsApp has become a must-have communication channel for businesses. With more than 2 billion active monthly users and 175 million users sending messages to business...

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Apr 6, 2023

14 Essential Do's of Video Conferencing Etiquette

With its power to link large numbers of people in virtual space with zero risk to health and safety, video conferencing is now more than ever proving its value to businesses...

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Mar 31, 2023

Conference Call Etiquette: 12 Essential Dos and Don'ts

Gone are the days when a round-table discussion actually needed a round table and a bunch of people sitting round it, in the same room. Telecommunications have evolved to the...

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Mar 28, 2023

Setting Up a VoIP Phone System at Home or the Office

Now more than ever, we need to be able to depend on our at-home telephony services. While it’s understandable to be uncomfortable with change and therefore stick with...

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Nov 4, 2022

Why Switch Landline to VoIP is Essential for Your Business?

Cloud-based VoIP is the new standard when it comes to telephony solutions. However, what’s really the key value driver of this innovation? As it turns out, there are several...

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Oct 12, 2022

8-Step PBX to VoIP Migration Plan For Simple Transition

Given its wide selection of professional telecommunications features, digital data handling and integration with multimedia and online information types, flexibility and...

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Oct 6, 2022

Upgrading Your Dental Office Phone System

As patient needs and expectations change, dental offices must adapt to better serve them. At the same time, dental offices need systems that will scale with them as their...

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Aug 9, 2022

12 Best Practices for Call Queue Management

It’s no secret that being on hold is frustrating. In fact, 60% of customers believe that long hold times are the most frustrating aspect of customer service. In addition, on...

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Jul 25, 2022

VoIP vs Analog Phone System. What’s Best for My Business?

What’s best for your business communications? VoIP or analog telephony? Cloud or on-premise deployment? If you’re confused, grab some coffee, and let’s go over a few things.

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Jun 15, 2022

On-Premise vs Cloud Phone Systems: Which Is Right For Your Business?

When choosing a business communication solution, decision-makers face a critical choice: on-premise phone systems versus cloud-based phone systems. This guide examines both...

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