A SIP trunk is a virtual telephone line connecting your business telecoms system to the public phone network. Rather than using an ISDN connection, SIP trunking is established via a data network. SIP trunks may be used as a complete alternative to ISDN, or the two systems may be combined to give a hybrid solution exploiting the benefits of both.
SIP, or Session Initiation Protocol is a method of data transmission used to set up connections between different devices including computers, desktop phones, mobile phones, video conferencing units, and file servers. It governs the establishment, termination, and time during phone calls as unique sessions.
If you are thinking of moving to the cloud to enjoy all of the benefits of a hosted solution, but already possess an on premises PBX system, then a move to SIP trunking should be an easy transition for you. If you currently use ISDN2 or ISDN30 circuits, and have a leased-line or dedicated SDSL for your internet connections (as opposed to contended ADSL or WiFi), then SIP trunking should be a good fit for your organization.
If you’re using a legacy phone system (and these days, that equates to a couple of years old, or more), you’ll likely need a SIP-ISDN Gateway, which translates the flow of data between the ISDN interface of your existing phone system and your new SIP trunks. Rather than trusting to the bandwidth of the public internet, it’s a good idea to beef up your existing data connection to allow for the increased demand that will be put on it by voice data.
If your business is considering making the move to SIP Trunking the first step is calculate how many SIP trunks do you need
. This will be determined by the maximum number of simultaneous phone calls that you anticipate at any given time. Many organizations are just fine with one SIP trunk for every three phones, but if you’re running a call center, or your business handles a large volume of inbound and outbound calls, this will require considerably more – sometimes as much as one SIP trunk per phone line.
Yes, net2phone has a native integration with Microsoft Teams and can provide direct routing capabilities and layered on UCaaS features to provide a more cost effective, feature rich solution to Microsoft customers.
Cloud PBX (Cloud-based Private Branch Exchange) is a virtual internet phone system, which automatically answers all calls and routes them to the correct department or user extension. It provides the same private branch exchange services as an on-premise installation — but without the added cost of expensive hardware or infrastructure management. This is the key difference between hosted PBX vs onsite PBX
Cloud PBX business phone systems provide flexible pricing, low cost of entry, and ongoing savings. With a feature-rich cloud PBX system like net2phone, you can ensure business agility, efficiency, and increased productivity.
Born in the cloud, Five9 is a trusted and reliable leader in providing contact center as a service (CCaaS). Unlock customer intelligence with Five9 and deliver a more human experience to your customers.
With 19 years of experience in Cloud Contact Center's Five9 continues to be leading the industry in service and support. By having the best strategic technology integrations, Five9 can provide its customers with the flexibility to build a customized solution.
net2phone focuses on partnering with industry leaders, such as Five9 to offer our customers top of the line solutions. Manage customer calls and interactions directly from within the cloud, providing you with a complete unified communications solution with the Five9 Cloud Contact Center offering from net2phone.
A cloud contact center is a modern software platform that manages customer calls and interactions directly from the cloud. Agents use this software to provide customer service for inbound and outbound communications. Cloud Contact Centers make it possible for agents and customers to connect through multiple platforms such as mobile, desktop, email, in-app chat, video, and more. These Contact Centers allow agents to personalize a more tailored support experience, which better assists the customers.
Five9 prides themselves on security and reliability. They provide non-disruptive real-time updates with no maintenance windows, 27x7 NOC availability data centers, stringent administrative, physical, and technical safeguards are in place to ensure security and compliance.
By integrating your Microsoft Teams License with net2phone, Teams users can still enjoy all the benefits of MS Teams, but now with even more advanced features from net2phone.