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      Don't Miss a Call with the Auto Attendant Phone System Feature

      Route calls to the right department or dedicated team member and easily navigate callers using a voice menu system. You'll never miss an important call or sales lead with an auto attendant phone system feature from net2phone.

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      WHAT IS AN AUTO ATTENDANT?

      Sometimes known as a virtual receptionist, an auto attendant is voice or tone activated menu within your business phone system which allows callers to be transferred to an extension without the need to interact directly with a human operator.
      What is an auto attendant

      Why do Businesses Use a Virtual Auto Attendant?

      With a VoIP auto attendant within your business phone system, callers get placed straight into a queue for the exact department they need to resolve their query.

      Create The Right Impression
      Reduce Caller Wait Time
      Reduce Costs & Staff Requirements
      Increase First Call Resolution

      Make the Right Impression with a VoIP Auto Attendant

      When it comes to making your mark on the world, small business owners understand the impact first impressions can have. With a VoIP auto attendant built into your phone system, a professional recording greets your callers and provides detailed options to get them to the right place. This level of welcoming and ease of reaching you can make the right impression every time.

      Reduce Caller Frustration

      Even small to medium sized businesses can receive hundreds or even thousands of calls every single day and few things get callers more aggravated and frustrated than having to wait in a phone queue only for the receptionist to tell them they need to wait in another one before finally getting to speak to the right person.

      Save Money & Create Operational Efficiencies

      A business phone service with auto attendant is typically cheaper than relying on an answering service or full time live receptionist to answer your calls at any time of any day.  The auto attendant works 24/7/365, is always available, and always gives the same welcome message.

      A VoIP auto attendant routes calls automatically, which frees up employee time. Each employee or department gets the proper calls, on time. 

      Optimize Call Handling

      Callers get to hear options for departments which can address their needs and pick who they speak to. An auto attendant helps get them to the right person, the first time, reducing caller frustration and addressing questions or problems quickly and efficiently.

      Don’t Lose Sales Leads with a VoIP Auto Attendant

      Sales leads are the lifeblood of any small business with a product or service to market and few things can damage a company more than losing important opportunities because of poor communications. A high proportion of sales leads are lost because the customer got fed up waiting in a call queue or found the phone menu system frustrating and difficult to navigate. If you want to make sure valuable sales leads aren’t simply walking away from your business, a phone system with a VoIP auto attendant makes it clear and simple for inbound callers to find the department they need to speak to. Never miss a call with the auto attendant phone system feature from net2phone.

      THE BUSINESS PHONE SYSTEM WITH AUTO ATTENDANT YOU’VE BEEN SEARCHING FOR

      With so many phone system providers in the market today, you want to be sure your business communications are in the right hands. net2phone has years of experience providing enterprise grade communications solutions made to suit any type and size of business. With our business phone system equipped with unlimited auto attendants working alongside dozens of other must have features, net2phone has the complete package and everything you could want from a business communications provider.

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      Auto Attendant FAQs

      What is the Benefit of an Auto Attendant vs Live Receptionist?

      While a human operator can provide a more individualized touch to caller interactions, an auto attendant phone system can handle many more calls and deliver a consistent service every single time. A virtual auto attendant never gets tired or frustrated and can field calls 24/7.

      Can I save money with an auto attendant?

      Absolutely. On top of the savings inherent with a VoIP communications solution, an auto attendant saves you additional staff costs from needed additional reception personnel or answering services.

      What answering options does an auto attendant offer?

      Your virtual receptionist can be configured with multiple responses. Aside from routing callers to the departments or services you offer, an auto attendant can also informing callers of commonly asked information such as hours of operation, deliver customized out of hours messaging during holidays, or provide the currents product offers and promotions. An auto attendant phone system always knows the right thing to say and can be customized or changed easily.

      What’s the difference between auto attendant and IVR?

      Interactive voice response (IVR) refers to a phone system which connects to a database, whereas an auto attendant phone system can answer, route, and hold calls in the same manner as a human operator.

      How easy is it to control and maintain an auto attendant?

      Because everything is managed in the cloud, changing the settings of your virtual auto attendant is as simple as making a few clicks. The lack of physical hardware also means maintenance costs are kept to an absolute minimum.

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      Get an auto attendant for your phone system

      We want to help you communicate better with all aspects of your business. Get started by having a conversation with one of our business communication experts.

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