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      Virtual Auto Attendant for Your Business

      Professionally greet & easily navigate callers to the right department or dedicated team member using a voice menu system to never miss an important call or sales lead with an auto attendant phone system feature.

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      WHAT IS AN AUTO ATTENDANT?

      Auto attendant is an automated phone system that answers incoming calls and provides a voice or tone-activated menu of options for callers to route calls to the appropriate department or person, as well as provide basic information to callers without the need for human interaction.

      Sometimes known as virtual receptionists, auto attendants typically use pre-recorded messages to guide callers through the menu of options and can be customized to suit the needs of the specific organization. 
      What is an auto attendant

      HOW DOES AUTO ATTENDANT PHONE SYSTEM WORK?

      Auto attendant phone systems are specifically designed to route calls within a business or organization. They can provide customized greetings and messages, route calls to specific departments or individuals, and provide a professional image for the business.

      • Callers dial the phone number associated with the auto attendant system.
      • The system answers the call and greets the caller with a pre-recorded message or a synthesized voice.
      • The system prompts the caller to select an option from a menu of choices using either voice or touch-tone prompts.
      • The caller selects an option, which triggers the system to route the call to the appropriate destination, such as a specific department or extension, based on pre-set rules.
      • If the caller needs to leave a message or request a call back, the system will either take a voicemail or request the caller's phone number and other information to schedule a callback.
      • If the caller needs to speak with a live operator, the system may either transfer the call directly to an available operator or place the caller on hold until an operator is available.
      • Throughout the call, the system may play pre-recorded messages or music to keep the caller informed and engaged.

      net2phone Automated Receptionist Features

      Auto attendants are often integrated with other phone system features to provide a comprehensive communication solution for the organization and elevate customer satisfaction and experience

      Call Routing

      Automated receptionists can route calls to the appropriate department or person based on the caller's input or pre-set rules.

      Interactive Voice Response (IVR)

      IVR technology allows callers to interact with the automated receptionist through voice or touch-tone prompts, making it easier to route calls and provide information.

      Call Forwarding

      Virtual auto-receptionist can forward calls to another number or voicemail when the caller cannot be reached.

      Voicemail

      Automated receptionists can record and store voicemail messages for callers, allowing them to leave a message when no one is available to answer their call.

      Call Screening

      Auto attendant phone service can screen calls based on pre-set rules, allowing only certain calls to be answered or forwarded.

      Appointment Scheduling

      Some virtual receptionist services can schedule appointments and send reminders to callers or staff members.

      Multilingual Support

      Virtual receptionists can provide service in multiple languages to better serve a diverse customer base.

      Custom Greetings and Messages

      Auto attendants can be customized to provide personalized greetings and messages to callers, helping to reinforce the brand and provide a professional image for the business.

      The Benefits of Using net2phone Auto Attendant?

      With a VoIP auto attendant within your business phone system, callers get placed straight into a queue for the exact department they need to resolve their query.

      Create The Right Impression
      Reduce Caller Wait Time
      Reduce Costs & Staff Requirements
      Increase First Call Resolution
      24/7 Availability
      Enhanced Customer Service

      Make the Right Impression

      When it comes to making your mark on the world, small business owners understand the impact first impressions can have.

      With a VoIP auto attendant built into your phone system, a professional recording greets your callers and provides detailed options to get them to the right place. This level of welcoming and ease of reaching you can make the right impression every time.

      Reduce Caller Frustration

      Even small to medium sized businesses can receive hundreds or even thousands of calls every single day and few things get callers more aggravated and frustrated than having to wait in a phone queue only for the receptionist to tell them they need to wait in another one before finally getting to speak to the right person.

      Save Money & Create Operational Efficiencies

      A business phone service with auto attendant is typically cheaper than relying on an answering service or full time live receptionist to answer your calls at any time of any day.  The auto attendant works 24/7/365, is always available, and always gives the same welcome message.

      A VoIP auto attendant routes calls automatically, which frees up employee time. Each employee or department gets the proper calls, on time. 

      Optimize Call Handling

      Callers get to hear options for departments which can address their needs and pick who they speak to. An auto attendant helps get them to the right person, the first time, reducing caller frustration and addressing questions or problems quickly and efficiently.

      Always at Your Service

      Auto attendants can operate around the clock, ensuring that callers can always reach the business, even outside of regular business hours.

      Provide a High Level of Customer Service

      Virtual receptionists can provide a high level of customer service by greeting callers professionally, answering their questions, and addressing their concerns promptly and politely.

      Virtual Auto Attendant System vs. Interactive Voice Response (IVR)

      The main difference between auto attendant and IVR is that auto attendant is specifically designed to route calls within a business or organization, while IVR can provide a broader range of services and is often used in customer service or self-service applications.Both systems can provide a more efficient and effective way to manage high volumes of incoming calls and improve the overall caller experience.

      Auto Attendant

      IVR

      Auto attendant is a type of phone system that is designed to route calls within a business or organization.

      IVR is a type of phone system that allows callers to interact with the system through voice or touch-tone prompts.

      It typically greets callers with a pre-recorded message or a synthesized voice and prompts them to select an option from a menu of choices using either voice or touch-tone prompts.

      It can provide a wide range of services, such as account balance inquiries, order status updates, and appointment scheduling, without the need for a human operator.

      The caller selects an option, which triggers the system to route the call to the appropriate destination, such as a specific department or extension, based on pre-set rules.

      IVR typically uses speech recognition technology to understand spoken language and route the call accordingly.

      Auto Attendant FAQs

      Auto attendant vs live receptionist?

      While a human operator can provide a more individualized touch to caller interactions, an auto attendant phone system can handle many more calls and deliver a consistent service every single time. A virtual auto attendant never gets tired or frustrated and can field calls 24/7.

      Can I save money with an auto attendant?

      Absolutely. On top of the savings inherent with a VoIP communications solution, an auto attendant saves you additional staff costs from needed additional reception personnel or answering services.

      What answering options does an auto attendant offer?

      Your virtual receptionist can be configured with multiple responses. Aside from call queueing and routing callers to the departments or services you offer, an auto attendant can also informing callers of commonly asked information such as hours of operation, deliver customized out of hours messaging during holidays, or provide the currents product offers and promotions. An auto attendant phone system always knows the right thing to say and can be customized or changed easily.

      How easy is it to control and maintain an auto attendant?

      Because everything is managed in the cloud, changing the settings of your virtual auto attendant is as simple as making a few clicks. The lack of physical hardware also means maintenance costs are kept to an absolute minimum.

      Can auto attendants interact with callers?

      Yes, auto attendants can interact with callers through pre-recorded voice prompts that provide information about the available options for the caller to select from. Depending on the design of the auto attendant, the prompts can be designed to guide the caller through a series of options or to collect information from the caller to direct them to the appropriate destination or department.

      Auto attendants can also be designed to interact with callers using speech recognition technology, which enables callers to speak their responses rather than selecting options using their keypad. This type of interaction can make the caller experience more natural and streamlined.

      Get Started

      Get an auto attendant for your phone system

      We want to help you communicate better with all aspects of your business. Get started by having a conversation with one of our business communication experts.

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