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It’s not a surprise that car dealerships are using digital channels throughout all stages of the sales funnel. Actual physical contact usually happens at the tail end when the customer visits the showroom for a test drive or to take home their new purchase. In order to capture leads and close sales, car dealerships rely on seamless communication through the company website, phone inquiries, social media, and integration into a CRM (customer relationship management) tool. Effective after-sales service, which impacts customer loyalty and retention, also comes down to effective communication.
Car dealerships must invest in UCaaS solutions to communicate effectively and get a competitive edge. There are three clear benefits to investing in a unified communications platform:
net2phone makes it easy for car dealerships to manage calls and prospect data with a full suite of features, including CRM Integration.
Car dealerships can't afford to ignore the power of UCaaS solutions. Integrating your CRM with Net2Phone is the surefire way you communicate with customers from the beginning of the sales process to after-sales service.