net2phone Blog - Page 9

Jan 12, 2021

Your 2020-2021 Holiday Shopping Season Retail Roundup

We learned a lot in 2020, including how consumers shopped. Retail is the largest private-sector employer, accounting for one in four jobs (52 million Americans), and some...

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Dec 10, 2020

How Call Analytics & Reporting Improve Customer Satisfaction & Retention

One of the major benefits of a cloud PBX unified communications phone system for businesses is that it provides hugely valuable data, analytics and reporting about the...

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Dec 9, 2020

How to Drive Sales by Focusing on Value

Today’s business world is constantly connected and always communicating. As such, businesses need a powerful unified communications system to unify phone, instant messaging,...

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Dec 2, 2020

How to Prepare Your Business Phone System for the Holiday Season

The holiday season is here! It’s already been a year of higher call volumes than usual across industries, and experts are unanimous that the trend will continue right through...

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Dec 2, 2020

Contact Centers Are at Breaking Point – How Cloud PBX Meets Rising Demand

COVID-19 pandemic continues to have a significant impact on every aspect of life, including how people shop. As more and more spending takes place online as people stay at...

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Dec 1, 2020

Power5 Empowers SMB Unified Communication Efforts

While net2phone is becoming more of a mid-market and enterprise unified communications (UC) provider, we can't ignore the SMBs. It's not necessary to talk about how difficult...

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Nov 23, 2020

While the Rest of the World Is Slowing Down, Here’s Why You Shouldn’t

A broken record, but COVID-19 pandemic has given rise to a global slowdown of economic activity. As constraints on people’s movements and social distancing measures in place...

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Nov 11, 2020

Importance of an Intuitive User Panel for a Business Phone System

Importance of an Intuitive User Panel for a Business Phone System

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Nov 10, 2020

How Cloud PBX Makes Businesses More Agile

The cloud PBX market is growing at a fantastic pace, expected to be worth $20.83 billion by the end of 2023, at a strong 13.2% CAGR over the forecast period (2017-2023).

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Nov 2, 2020

Managing the Retail Customer Experience via Business Communications

In a customer-centric industry like retail, the way you make customers feel is just as important as the products you offer. Delivering excellent service is at the core of a...

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Oct 30, 2020

How CCaaS Solutions Enable Customer Communications Continuity?

Cloud contact center solutions enable customer communications continuity through COVID and beyond

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Oct 29, 2020

Enhancing Business Phone Systems With Cloud PBX & CCaaS Solutions

We’re all after it– the perfect customer experience. At a point in the economy when the laser thing we need is an increase in attrition, we have to rely on creating positive...

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