January 14, 2021

    Enhancing Internal Communications and Increasing Worker Engagement with Slack


    With over 12 million daily active users and 750,000 organizations actively using it, Slack has generated $630 million in revenue in 2020, and expects to reach $4.2 billion in 2025. The app is currently used by 65 of the Fortune 100, and counts IBM, Amazon, PayPal, and Airbnb among its user base.

    Impressive numbers aside, Slack tools and the integration of the app with other platforms provide a powerful medium for enhancing your internal communications, and for increasing the engagement of your workers through the team collaboration experience. 


    The Importance of  Employee Engagement

    Gallup’s “State of the American Workplace” report for 2019 puts the annual cost to the US at between $450 billion and $550 billion in lost productivity, due to dissatisfied workers. Companies that go out of their way to engage their workers outperform their counterparts by 147% in earnings per share. And engaged employees are more likely to become advocates for your brand, attracting more business and talent to your organization.


    Using Slack to Engage Your Workers and Improve Internal Communications

    Slack allows organizations to create public “channels” and private “groups” for internal communication, using voice, text, video, images, links, and feeds from cloud-based services. By creating an announcements channel for administrators and team leaders to post items of breaking news, company policy, and business metrics, you can keep your employees up to date and involved with whatever’s going on. 

    You can also create channels that open up direct lines of communication between senior management and individual workers, enabling the type of one on one interactions that keep your leadership informed about what’s happening on the ground, and make your employees aware that they matter, in the eyes of those higher up.


    Using Slack + net2phone Integration to Maintain An Engaging Flow of Information

    You can use searchable channels on Slack for disseminating key information. For instance, you might create a Help Desk channel for a particular topic, or have consulting channels run by subject matter experts. 

    Integration with Slack-compatible apps or cloud platforms can expand the scope of your search capabilities. For example, using a business communications platform that integrates with Slack makes it possible for workers to search within Slack for other team members, without having to hunt through your company directory in another tab. And those same workers can easily make and receive calls starting with a click in Slack.

    The net2phone business communications platform features Slack integration which makes life simpler for Slack users. With net2phone, you can manage your team's workflows directly in Slack, and set up customized messages and notifications. And as a subscriber, if you connect your net2phone account, you'll be prompted to answer calls with just one click. 

    Perhaps one of the most useful functions is collaboration. As your employees are working through a project and they find that talking via a video call is easier, a few simple strokes on their keyboard and they can meet using net2phone’s high quality video conferencing app. 

    Another helpful feature which is more for sales and customer service teams, is the ability to change caller ID settings to match the area you’re calling all within Slack. This increases likelihood that the call is answered.

    If you’d like to know more about how net2phone’s Slack integration can enhance your internal communications and engage your workforce, reach out to us at net2phone.

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