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How Ring Groups Can Improve Call Flow
Customizable Ring Groups
Share incoming calls among employees with Ring Groups and create a custom company call flow by routing calls to a specific team member, department, or welcome menu.
Create Call Tiers within Ring Groups
Create multi-dimensional company tiers within Ring Groups to let the phone system know how you would like your phones to ring. Choose if you would like the phones within each Ring Group to ring simultaneously or one by one. Ring Groups with tiers can hold multiple destinations, such as team members, departments, or welcome menus.
Create Custom Ring Group Schedules
Create custom open and closed office hours by day of the week or by specified calendar dates. Build your holiday and vacation schedule in advance for the year and quickly update hours of operation based on any last-minute office closings.
Enhance Your Ring Groups with Business Messaging
Expand your scope with business messaging for Ring Groups. Send text messages to a specified Ring Group so all team members have eyes on the same message or choose a narrow approach and send to a single team member, specific number, or welcome menu.
Utilize Welcome Menu & Call Queues within Ring Groups
Use call queues with your Ring Groups to place callers in line until the next available agent can assist. Set up Welcome Menus that route through Ring Groups to make inbound calling efficient. Providing these options for callers will result in an overall smoother call flow.