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Keep Inbound Calls Manageable with net2phone Call Queues
What is a Call Queue?
Call queue lets you stay organized during times of high call volume and keep callers in the line in which they called, so you can assist customers in the proper order. Use call queues to advertise products or services with a pre-recorded custom music or audio recordings or navigate. Don't lose a sale just because you miss a call.
Keep Organized with N2P Call Queues
Stay organized during times of high call volume, whether it be the time of day, the season, or an ongoing sales promotion. Keep callers in the line in which they called, so you can assist customers in the proper order.
Enhanced Customer Care
Each call is important. Call Queues allow you to acknowledge each caller without having to answer the phone right away. By letting the customer know someone will be with them momentarily gives them a sense of ease and provides a higher chance of them holding on the line.
Use Call Queues For Promotional Opportunities
Upload custom music or audio recordings for customers to listen to while on hold in the queue. Use this time to promote sales, specials, or events happening for your company. Easily update these business announcements upon season or occasion.
Prevent Lost Sales with Call Queues
Don't lose a sale just because you miss a call. Create a better customer experience by answering calls quickly and convert prospects into customers faster.
Improve Company Productivity
Evenly dividing calls between all agents prevents employees from getting overwhelmed. Using a call queue system allows team memebers to properly complete current calls before they are inundated with new calls. The call flow management is much more orchestrated and easier to handle which in turn promotes productivity and company morale.