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      Unified Healthcare Phone System For Ideal Patient Experience

      Discover a cost-effective, secure, and reliable medical office phone system that puts patient experience and communication at the heart of your practice.

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      For Medical offices, Hospitals, Doctors Reliable Healthcare Communication

      net2phone’s advanced healthcare phone system is a cloud-based VoIP solution designed for clinics and medical practices of all sizes. It offers essential features such as secure calling, seamless integration with electronic health records (EHR), mobile and remote access, and reliable call routing.

      Powered by cutting-edge digital technologies, the platform ensures secure communication, EHR integration, and is HIPAA compatible, delivering a superior patient experience while safeguarding sensitive data.
      Doctors use medical office phone system for calling, messaging and video conferencing on the smartphone, tablet and laptop

      Experience the Benefits of the Cloud Phone System for Healthcare Practices

      When you choose a VoIP phone system with net2phone, your healthcare practice, medical office, hospital, or care center instantly gains access to a host of VoIP features designed from the ground up to make your entire operation more efficient and effective than ever before.

      Increase Productivity Spend less time redirecting calls and more time delivering an incredible experience for your service users with many automated features including auto attendant, auto dialer, intelligent routing, voice and touch activated menus and more.
      Reduce Costs With all your telephony needs hosted in the cloud, there is nothing to maintain but your computers and handsets. Plus, with all the features provided by net2phone, there’s no need to spend on additional services.
      Improve Patient Experience When calling into your healthcare center, patients can quickly and easily be put through to the right department or caregiver and have their inquiry dealt with in a timely and sensitive manner.
      Security and Reliability net2phone is proud to state that it offers HIPAA compatible products and services, so your patients can relax knowing their data is safe and secure.

      For Healthcare Facility Administration Better Healthcare Administration

      Spend less time on administrative tasks with advanced VoIP features like auto-attendant, call routing and welcome menu options. Our unified communications platform combines phone, video, messaging, and faxing into one streamlined solution so that you can get the most from your communication system.

      You can also integrate your CRM, ERP and other productivity apps with your phone system so that healthcare administrators have always have access to the information they need.
      Phone service for healthcare

      For the Best Patient Experience A Patient-First Approach

      With the net2phone healthcare phone system, you can easily send patients alerts, notifications, and reminders. You can reduce wait times and improve responsiveness by using features that will enhance call handling and messaging.

      Keep your focus on patient well-being by providing rapid test results, billing support and feedback options. 
      Healthcare video conference

      AI Agent AI-Powered Admin Support

      Nora is net2phone's HIPAA-compatible intelligent AI agent, delivering secure, round-the-clock patient service. It integrates with your communication platform to automate key tasks, such as:

      • Scheduling

      • Q&A, and

      • Prescription refills

      Dramatically reducing staff workload and boosting operational efficiency 24/7.

       

       

      Features For Exceptional Patient Experience

      When choosing a healthcare phone system, you want to make sure you have access to the latest productivity and security features, backed up by the latest in innovative technology. net2phone has you covered.

      Auto Attendant

      With the considerable number of calls often coming into a busy health center, the business of answering each one can be incredibly frustrating and time consuming. net2phone’s powerful auto attendant feature ensures each call is answered quickly and consistently and key information is delivered every time.

      Call Queue & Routing

      Nobody enjoys waiting in a call queue. Thankfully, net2phone’s advanced call queue and routing software works harmoniously with all our other features to make sure calls are quickly and efficiently delivered to the necessary department or staff member, and callers are kept informed at every step of the queueing process.

      Welcome Menu & Hold Music

      Making sure callers are welcomed properly every time is of utmost importance to healthcare providers. With net2phone’s welcome menu, callers can make sure they are being transferred to the right place every time. During busy periods customizable hold audio can play music or even deliver vital information or marketing messages.

      SMS Messaging & Live Chat

      Today, many people prefer to communicate with businesses using text, rather than by phone. With net2phone's phone systems for healthcare, your medical service can offer SMS messaging and live chat options as an alternative to video conferencing or phone calls.

      Mobile App

      In today’s world where remote working and out-of-office care is becoming increasingly popular, a robust mobile communication solution is no longer an optional extra. Make sure your healthcare professionals are always reachable with net2phone’s powerful and secure mobile app. Make and receive calls, send texts and live chat, and much more with the net2phone mobile app for your healthcare provider.

      Medical Office Software Integration

      The modern healthcare provider needs to leverage several platforms – both internal and external – to make sure they are delivering the best experience possible to their patients. With seamless integration with many of the best and most popular medical office software platforms, net2phone makes sure your healthcare professionals always have access to the information they need to deliver superior levels of care.

      Call Handling

      Provide round-the-clock accessibility to patients and stakeholders with call center capabilities. Advanced call-handling features, like auto-attendant and intelligent routing, help you provide a better call experience. Handle simultaneous calls and high call volumes while continuously providing the best quality of care.

      Interactive Voice Response (IVR)

      IVR will free up administrative staff time. Your system automatically answers calls, presents a menu, and routes calls. Your callers can be routed to the right person or department, placed in a call queue or sent to a voicemail box. IVR menu options allow patients to access information like specialist availability, test results and more without needing to speak to anyone.

      Video Conferencing

      Use net2phone’s password-protected, encrypted, and secure videoconferencing tool Huddle for business meetings and mentorship. You have the flexibility to use a laptop, desktop or mobile device.

      Information Dissemination & Alerts

      Working in healthcare, you may need to broadcast reminders, alerts and emergency information in real-time. You can integrate the net2phone phone system with on-premises hardware like buzzers, alarms, and public address systems, so you’re always prepared.

      Patient Confidentiality is Our Top Priority

      The privacy of our customers’ (and their customers’) data has always been a top priority. net2hone’s healthcare communication solution is available with HIPAA-ready call recording, voicemail and voicemail transcription features.

      HIPAA-Compatible Voicemail Keep voicemails secure and ensure complete privacy and confidentiality with HIPAA-compatible voicemail from net2phone.
      HIPAA-Compatible Voicemail Transcription Complete privacy and confidentiality for voicemail-to-email message transcriptions.
      HIPAA-Compatible Call Recording Record essential information and ensure it stays safe and secure with a HIPAA-compatible call recording feature.
      Security Protocol HIPAA & BAA We will also sign a business associate agreement (BAA) to ensure compliance and protect your healthcare practice.

      Get Started

      Improve patient-practice communication with a unified communication system for healthcare from net2phone

      Get Started See Plans & Pricing
      Healthcare
      Siperstein Dermatology Group
      A Reliable Phone Systems for Healthcare Siperstein Dermatology Group was looking for a reliable phone system for their growing practice since their previous provider used call centers overseas and fraught wtih outages. net2phone provided a healthcare phone system that meet all their day-to-day needs with features they needed, but also US-based customer support, upto 99.9% uptime, a dedicated account manager, easy to read bill, and competitive pricing. READ THEIR STORY

      Healthcare Communication Software FAQs

      What phone systems do hospitals use?

      There are 3 main phone systems that hospitals use:

      • Internal PBX - a traditional hospital phone system where all hardware and equipment are installed on-site.
      • IP-PBX - is a mix of cloud phone systems with traditional PBX. 
      • Cloud-Based Systems - the most secure, reliable, and cost-effective phone system for hospitals due to all equipment and hardware are hosted on external servers.

      What is the best phone system for small medical offices?

      The best phone system for small medical offices is typically a VoIP solution.

      These systems offer features such as call forwarding, voicemail-to-email, and automated attendants. They are HIPAA-compliant, ensuring patient information security, and integrate well with Electronic Health Records (EHR) and practice management systems. VoIP systems are cost-effective, scalable, and provide robust customer support, making them ideal for the dynamic needs of medical practices.

      Do hospitals use VoIP?

      Definitely, yes. The VoIP phone system is the most modern and future-reach phone system for hospitals and clinics. It helps them increase productivity, provide better service, improve patient experience, and reduce the costs of telecommunication services. 

      Are VoIP phones HIPAA compliant?

      Absolutely, yes. All our devices and equipment meet the following requirements: authentication, encryption, and business associate agreement to keep patient information confidential. 

      Is net2phone HIPAA compliant?

      At net2phone, we take our responsibilities regarding customer data extremely seriously which is why we launched a HIPAA compliance program for select net2phone communications and collaboration solutions. We will also sign a business associate agreement (BAA) to ensure compliance and protect your healthcare practice.

      It’s Time To Communicate Better With Your Patients

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