What is VoIP Phone Service?
A Voice over Internet Protocol or Voice over IP service converts voice calls into digital signals that can travel over data networks like the internet.
In a Voice over IP phone service, phones or communication devices are given Internet Protocol or IP addresses through the Dynamic Host Configuration Protocol (DHCP), which automatically configures the data network and the VoIP parameters. A Domain Name System (DNS) tracks each IP address and enables devices on the network to connect.
What is a VoIP Phone?
A VoIP phone, (aka a Voice over IP phone), is a hardware or software-based device that can make and receive voice calls over a data network.
What is a VoIP and voice-over internet phone in more technical terms? A VoIP phone is a voice-over-internet phone that converts analog telephone audio signals into a digital format that can be transmitted over the internet or a data connection such as a Local Area Network (LAN) or Wide Area Network (WAN).
Types of Voice over IP Phones
In general, there are two main types of voice over IP phones: softphones, and hard phones.
Softphones are software-based IP phones, which typically come as virtual phone application software for a computer or mobile device. The software often has a touchpad/dialer and caller ID display on its user interface.
Hard phones are hardware devices that typically resemble traditional cordless or hard-wired phones. They usually incorporate a physical microphone and/or speakerphone, dial pad, and hardware that indicates user input and caller IDs.
How Does Voice over IP Phone Work?
How Does Voice over IP Phone Work? This video explains:
Video Source: Know How Now
How Does VoIP Work? The principles are shown in this diagram:
How to connect internal phone extensions to the public telephone network? Cloud PBX (Cloud-based Private Branch Exchange) is a virtual internet phone system, which automatically answers all calls and routes them to the correct department or user extension.
VoIP Phone Features
Voice over IP phones and business communications systems are available from different providers. Each service may offer its own characteristic feature set.
net2phone offers 40+ VoIP features for your business phone system including:
- Auto-Attendant: “Electronic receptionist” with advanced call handling and routing.
- Video Calls
- Voicemail to Text Transcription
- Instant Messaging: aka Live Chat
- Team Chat
- SMS Text Messaging
- Mobile and Local Number Portability
- Presence Panel: Displays who is available to take a call, who is busy, etc.
- Call Forwarding
- Ring Groups: Allows all extensions in a group to ring simultaneously.
- Incoming Call Queues
- Music On Hold
- Call Recording
- Call Analytics
- Visual Voicemail: Users can choose which message they want to listen to by going through the interface.
VoIP Phones vs Landline
In a VoIP Phones vs Landline battle, which technology wins? Let’s make a comparative analysis to resolve the VoIP vs Landline debate.
IP Phone Advantages
In comparison to a landline phone system, voice over IP phones have the edge in terms of cost. While you may pay a lower cost upfront for traditional analog phone hardware, in the longer term, the costs of installing and maintaining landline infrastructure and its wiring can be quite costly. In addition, there will be future costs associated with the necessary upgrades needed for an analog system that IP phones do not require. These upgrades are inevitable and needed to keep up with the demands of modern business phone communications and integrations. With VoIP phone calls typically incurring a charge at the local rate of the call's destination, organizations will save on the cost of long-distance and international calls as well.
Cloud-based voice over IP phone systems for small businesses from net2phone allow companies to quickly and easily increase or decrease their number of users and communications features, in response to changing conditions. This flexibility also facilitates remote working and extending business communications services to geographically dispersed sites. In comparison to landlines, VoIP phone systems also offer a multitude of enterprise-class communications features.
VoIP phone users typically have access to more numbers than with the public switched telephone network. Most reliable VoIP providers will also enable users to keep their existing VoIP phone numbers, even if they move to a different service. In addition, net2phone provides SIP trunking, which is a voice-over Internet Protocol technology that delivers telephone services over the internet. Simply adding SIP Trunking to an existing phone system, can help cut costs and also enhance business communications as both voice and data are carried on the same line.
Downsides of VoIP Phones
With a landline phone, you don’t need to be connected to the internet in order to make or receive calls. VoIP phones require a steady electrical supply, together with fast and stable network data connections. Luckily net2phone prides itself on its 99.99% uptime track record.
In regions where internet connectivity is unreliable or unstable, issues with latency (data transfer delays) and packet loss can lead to a deterioration in call quality and data transmission, with a VoIP phone.
RCon Powerhouse SoftPhone vs Other Standard Phones
The ability to effectively deal with a flood of incoming calls and ensure that every VoIP caller gets timely professional attention is critical for any business. For this reason, many organizations have made the switch to automated VoIP answering systems over the last decade, to deal with increased call volume.
One of the features that separate net2phone from other communication services is our presence panel functionality. This is one of the core components of net2phone’s product package. Our RCon Powerhouse SoftPhone will transform the way your businesses’ receptionist console operates.
The net2phone RCon Powerhouse SoftPhone allows your receptionist (or front of office staff) to see at a glance who in the office is available, and who is presently engaged. This prevents callers from being placed on hold for long periods and reduces the amount of time wasted putting calls through to people who are busy with other callers. net2phone RCon enables businesses to effectively manage large volumes of both inbound and outbound calls, with our presence panel functionality and easily optimize workflows around inbound call demand.
In contrast to other phones on the market, the RCon Powerhouse SoftPhone has a universal contact search feature that allows your staff members to be quickly located -- thereby enabling calls to be triggered faster than would have been previously possible. With the innovative drag and drop calling feature, your receptionist can quickly and easily direct incoming calls, transfer and park calls, or facilitate three-way calling.
The RCon Powerhouse SoftPhone boasts many other features that make for a completely efficient UCaaS phone system. Warm transfer options enable your receptionist to announce the caller before putting them through, so the person on the other end knows what kind of situation they’re walking into. A one-click transfer feature allows your front-of-office to quickly push a call straight through when things are busier, or if the call is more urgent. These well-thought-out features make it simple to route calls, even if working remotely. With a net2phone RCon Powerhouse SoftPhone with presence panel functionality, your business can effectively become a call processing machine.
RCon Powerhouse SoftPhone Review
The RCon Powerhouse SoftPhone displays your entire team on your screen -- which gives you the visibility to determine who is actively on a call, and who is available to take a call. This prevents users from transferring callers to occupied or out-of-office employees. This simple interface makes customer communication that much easier, as described in the video below:
In addition to its rich feature set, as a net2phone user you also gain access to:
- A fully featured mobile app which enables you to make and receive calls or text messages from your business phone number.
- FREE US-based support- available 24/7 to ensure that your business always stays connected.
- net2phone's self-service online portal, which enables you to manage all company team members, devices, phone numbers, and more, from one convenient location.
To learn more, or to get started with a VoIP phone from net2phone, get in touch with us today.