Net2Phone

Frequently Asked Questions

Why choose net2phone?

net2phone is a leading National and International Unified Communications provider. Backed by IDT's Global Network capability, net2phone has over 25 years of providing the most efficient and reliable quality voice and communications experience. net2phone offers unmatched value and services all within a single price point. With a feature-rich, proprietary platform enabling customers to grow their business with smarter conversations, net2phone is the clear provider of choice.

How do I contact net2phone?

You can contact net2phone Support at any time via email at support@net2phoneoffice.com or by phone at 866-978-8260 Opt. 2. If you are looking for assistance before or during the installation process, please reach out to pm@net2phoneoffice.com

How do I sign up for net2phone?

Contact your sales representative or visit https://www.net2phone.com/speak-to-an-expert/ to get started.

I would like to offer your solution to my customers. Do you have a partner program?

Yes, we have a rewarding partner program that gives you the ability to offer our communications suite nationwide. Our partner program provides a lucrative commission structure and is supported by dedicated resources to ensure your success. Learn more about our partner program here or contact our Channel Sales Team at partner@net2phone.com

My business has several locations, can I use your service for all locations?

Yes, net2phone can set up your system so that all your offices are able to communicate with each other just as they would if they were under one roof.

What are the next steps after sign up?

You will be contacted by one of our onboarding specialists who will work with you to gather all the necessary information and documentation. Once the documentation is completed, your phones will be shipped, and an estimated install date will be scheduled based upon phone arrival.

How long does it take to ship/receive phones?

Standard shipping on average is 7-10 business days. Expedited shipping is available upon request for an additional fee.

What phones does net2phone support natively?

net2phone mainly supports Polycom phones, but we also support a number of other devices such as Yealink's. Please contact your sales specialist to see if your existing device is compatible with our system.

Can I bring my own device to net2phone?

Yes, you can certainly bring your own device to net2phone. Please reference our Bring Your Own Device video within our User Video Guide for assistance on how to activate your phones with our net2phone system.

Can I use your service with my existing PBX?

net2phone offers three SIP Trunk solutions. Direct SIP Trunk to IP-PBX, SIP Trunk to PRI, and SIP Trunk to Analog lines.

Does net2phone provide on-site support?

Please contact your sales representative to see if there is a local technician in your area that can be recommended.

Do I get to choose my number(s)?

net2phone will assign your numbers based on the area-code you requested. We always make sure to provide the best possible option for our customers based on their requirements. If you are looking for a toll-free number you can select from the following options (upon availability) 800, 833, 844, 855, 866, 877 or 888.

Can I keep my current number(s)?

Yes, we can do so by porting your existing numbers with net2phone. Simply put, porting means the transfer of numbers from one provider to another.  In this case, you would transfer your numbers over to net2phone. *not all numbers are portable

What is needed for porting?

A completed and signed LOA (Letter Of Authorization) is needed from an authorized account user. In addition, you will need the most recent copy of your phone bill from the losing carrier.

How long does porting take?

Porting can vary depending on the losing carrier. Generally, porting takes about two weeks, but could potentially be longer. Providing all necessary porting documentation to your onboarding specialist will help speed this process along.

Do you offer video tutorials?

Yes!  net2phone offers an extensive library of user help videos. Please view our User Video Guide for assistance.

Does net2phone support paging, intercom, and door phones?

Yes, net2phone supports paging adapters, horn speakersintercom alerts, and door phones. Find out more information on each product by clicking the links attached.

What type of fax services do you offer?

net2phone offers an e-fax solution, as well as a solution for physical fax devices.

Need help?

Not seeing what you’re looking for? Contact us for any other questions you might have.

Switch and save with net2phone!

  • Easy to use, feature-filled, all-inclusive communications solution
  • FREE state of art desk phones - with no capex
  • Deep business insights with powerful call data analytics
  • FREE calling to over 20 countries