A Platform Adapted To Your Business
You don't need to be an expert programmer to customize your contact center solution. Easy to use drag-and-drop tools make it easy to build customizations and workflows to adapt the platform to your needs.
Cloud And Omnichannel Platform
The Ultimate Cloud Contact Center Solution
Deliver a personalized customer experience with every interaction, across every channel, with net2phone’s cloud contact center solution.
Choose The Right Cloud Contact Center Solution Plan For Your Business
Say goodbye to endless tabs, and manage your interactions from one screen. net2phone’s voice and omnichannel plans enhance agent work and create an exceptional customer experience.
A Better Way To Work, A Better Way To Connect
Expanding and Enhancing Customer Interactions
Analytics & Reports
Make Data-Driven Decisions
Stay up to date and make informed decisions using customizable reporting and analytics tools. Adapt quickly when you have real-time insight into agent and campaign performance.
Automation & AI
Automations to Delight Customers
Now you can use automation and ai powered bots to speed up customer interactions across multiple channels. It's the perfect way to handle frequently asked questions, execute transactions, and more without needing staff.
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See How It Works
Supercharge every interaction with a contact center solution you can rely on
Cloud Contact Center Features
Handle all your voice and text interactions and improve Customer Experience across all communications, on every channel, using our Cloud & Omnichannel solution.
Inbound, Outbound, & Blended Campaigns
Deliver high-quality voice experiences through all interactions.
Automatic Call Distribution (ACD)
Put your business in autopilot using our native ACD software.
Estimated Wait Time
Callers can schedule a call back for any time or day, on any number without losing their place in the queue.
Call Monitoring
Barge, whisper, or monitor calls to manage call quality and agent performance.
Predictive Dialer
Predicts’ when the agent will become available again and starts dialing based on his/her average wrap-up time.
Power Dialer
Determines the average number of calls the system needs to make on any given list in order to successfully connect to a client.
Preview Dialer
Automatically dials a number from a call list as soon as an agent becomes available to ensure clients don’t answer calls without an agent ready to pick them up.
Progressive Dialer
Calls the agent first and when/if the agent is available, it forwards the call to the client. Each client is assigned to a specific agent.
Reverse Progressive Dialer
Exclusive configuration of the Progressive dialer, but calls the client first, and then transfers the call to the assigned agent.
Answering Machine Detection (AMD)
Automatic detection of voice mails & distinction between human and robotic voice.
Interactive Voice Response (IVR)
Allows incoming callers to access information via a voice response system of pre recorded messages without having to speak to an agent.
Text-to-Speech (TTS)* & Automatic Speech Recognition
Assistive technology that reads digital text aloud or can convert human audio into text using acoustic language models.
Unified Inbox
Meet customers in the digital channel of their choice, integrating all touchpoints in the same place.
Post-Interaction Satisfaction Surveys
Receive customer feedback at the completion of any interactions.
Chat Bots
Automate all digital interactions using our native & customizable Bots.
Audio & Video WebRTC
Start and/or answer audio and video calls directly from your website.
SMS and MMS Campaigns
Send singular or bulk SMS campaigns to one or multiple recipients.
Workforce Management
Record interactions, calls, and screens; conduct agent coaching, enable satisfaction surveys, and more!
Reporting & Analytics
Omnichannel & real-time alerts, monitoring of daily performance, and standardized or custom reporting.
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