A Platform Adapted To Your Business
You don't need to be an expert programmer to customize your contact center solution. Easy to use drag-and-drop tools make it easy to build customizations and workflows to adapt the platform to your needs.
Say goodbye to endless tabs, and manage your interactions from one screen. net2phone’s voice and omnichannel plans enhance agent work and create an exceptional customer experience.
Voice
Decrease response times, supercharge productivity and maximize agents’ time. With advanced features, you’ll deliver a high-quality voice experience in every inbound, outbound and blended interaction.
Omnichannel
Increase client engagement through social media, Whatsapp, live chat, and more. Best of all, a unified inbox lets you manage all communication channels from a single place. Built-in automation allows you to seamlessly manage customer interactions across all touch points.
Voice
Decrease response times, supercharge productivity and maximize agents’ time. With advanced features, you’ll deliver a high-quality voice experience in every inbound, outbound and blended interaction.
Omnichannel
Increase client engagement through social media, Whatsapp, live chat, and more. Best of all, a unified inbox lets you manage all communication channels from a single place. Built-in automation allows you to seamlessly manage customer interactions across all touch points.
You don't need to be an expert programmer to customize your contact center solution. Easy to use drag-and-drop tools make it easy to build customizations and workflows to adapt the platform to your needs.
Stay up to date and make informed decisions using customizable reporting and analytics tools. Adapt quickly when you have real-time insight into agent and campaign performance.
Now you can use automation and ai powered bots to speed up customer interactions across multiple channels. It's the perfect way to handle frequently asked questions, execute transactions, and more without needing staff.
Handle all your voice and text interactions and improve Customer Experience across all communications, on every channel, using our Cloud & Omnichannel solution.
Experience remarkable results for agents, customers and your business
By putting clients at the center of every interaction; you’ll nurture relationships and give clients the speed and support they expect.
Reduce manual tasks with automation and features that allow agents to focus on higher-value tasks.
Use real-time data and analytics to better understand productivity, adapt quickly, and make profitable decisions.
What is a contact center?
What is an omnichannel contact center?
What is the difference between a call center and a contact center?
What are the benefits of a cloud-based contact center over an on-premises?
Deployment is quick: with a cloud-based contact center, it only takes a few days. On-premise deployment on the other hand can take months.
Scaling: is much easier on the cloud. With a few clicks, you can add new users, features and configurations. On-premise systems can be challenging to scale since you have physically scale the hardware and on-premise setup.
What is a cloud contact center?
What is contact center as a service (CCaaS)?
How does a cloud contact center improve the customer experience?
How does a cloud contact center work?