December 16, 2021

    net2phone – Taking Compliances Seriously


    There are many regulations that net2phone adheres to in order to make sure our customers' information is protected and that their communications are secure. This is why we continuously participate in compliance and certification programs to ensure our standards go above and beyond expectations.


    The Health Insurance Portability and Accountability Act (HIPAA) 1996 is designed to protect sensitive patient data and regulate how that data is collected and stored.

    The HIPAA-compatible healthcare phone system is based on three core principles that govern the privacy of patient data, its security, and what procedures must be in place should a breach occur. The relevance of the HIPAA has been vastly strengthened by the proliferation of digital technology and the increased dependence on remote doctor appointments brought about by the COVID-19 pandemic.

    If you’re representing a healthcare organization that is searching for a HIPAA-compatible phone service, you’ll be glad to hear that net2phone participates in the HIPAA Compliance program, is able to sign HIPAA business associate agreements, and can provide HIPAA ready features such as call recording, voicemail, and voicemail transcription.

    Emergency Compliances

    It’s a sad fact that we rarely go a few weeks without hearing of some disaster somewhere around the world. When these disasters strike – whether natural or manmade – communication becomes a matter of life and death. net2phone participates in several regulations that are set in place for any type of emergency:

    Ray Baum Act – Emphasizes the importance of making dispatchable location information from all 911 calls available and makes it easier for first responders to manage emergency situations by providing fire, police, and ambulance services with more precise geographic locations.

    Kari's Law – Named after Kari Hunt, who was tragically killed in a motel room after her daughter tried to call 911 several times, but no calls ever went through. This was because the motel’s phone system required dialing nine to get an outside line. This Kari’s Law compliance ensures that 911 will always connect to emergency services, regardless of the phone system.

    e911 – Unlike other 911 calls, this compliance provides the 911 operator with the caller's exact physical location to ensure emergency services can quickly access the proper location.

    Data/Spoofing Protection Compliances

    There are also many regulations in place for the safeguarding of digital information, including payments, customer data, and to protect against spoofing.

    Payment Card Industry Data (PCI): The security standard for organizations that manage credit card purchases and sets standards for ensuring crucial payment information doesn’t fall into the wrong hands.

    Service Organization Control 2 (SOC2): Based on five core tenets – security, availability, processing integrity, confidentiality, and privacy – this voluntary compliance is an auditing procedure that ensures net2phone securely protects your data and that of your clients.

    STIR/SHAKEN: Together with extensive traffic monitoring, this regulation plays a role in eliminating illegal robocalls and caller ID spoofing calls. net2phone is registered with the FCC robocall mitigation database and is a member of the Industry Traceback Group which sets standards for combating this kind of criminal activity.

    net2phone takes its regulatory responsibilities seriously and is committed to following all relevant guidelines to keep our customers' information protected. Get in touch with us today to find out more.

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