January 22, 2021

    How MSPs Can Unlock New Revenue Streams With net2phone’s Microsoft Teams Integration

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    With the shift to a Work From Home (WFH) environment, people are looking to platforms like Unified Communications as a Service (UCaaS), and team collaboration tools like Microsoft Teams, for their project management, team coordination, and communication requirements.

    According to research figures from ZenBusiness, at least 70% of the small businesses in the United States currently have one employee working from home. During the course of the past year, individuals and organizations across the globe have had to adopt new technologies, and adjust to the conditions of a world where the physical has become virtual. 

    Digital platforms like Microsoft Teams have been reaping the benefits of this shift -- and as a Managed Service Provider (MSP), you can use the popularity of virtual collaboration to include value-adding and revenue generating options with your service offerings.

    How Microsoft Teams Can Be A Vehicle For Success

    According to ZDNet, Teams is Microsoft’s fastest growing business app ever, used by 91 of the Fortune 100 companies. Over 183,000 educational establishments are also using Microsoft Teams -- so its subscriber base covers a wide range of industries and verticals. Significantly too, Microsoft Teams has grown by 894 percent, since the COVID-19 lockdown began. As of March 31, 2020, the internet has been playing host to 2.7 billion minutes of Teams meetings, every day.

    Impressive statistics, but how do they help you as an MSP? Well, for clients who have Microsoft Office 365 but have not been using Teams up till now, WFH and a desire to make the most of the resources they already have available point to pitching Teams as a way for them to expand their options.

    The same holds for clients who previously relied on in-person encounters or an external phone system, for virtual or video meetings, internal chat, and voice communication. 

    Extending Your MSP Teams Offering With UCaaS Integration

    Even Teams subscribers who already use the platform for everything (including as their phone system), can gain some value from what you’re offering. This can happen via integration of Microsoft Teams with a comprehensive Unified Communications as a Service (UCaaS) solution.

    Microsoft isn’t a telecom provider, and is just getting into the voice space. This reflects both in the quality of the Teams telephone system, and the level of support offered to subscribers. Integration with a dedicated UCaaS platform can provide your clients with the highest standard of digital telecommunications, plus real-time, US based support, available by phone, email, and live web chat.

    Through the addition of an integrated UCaaS layer, your client’s Teams setup can gain access to advanced features and functionality that Microsoft either cannot provide, or provides but charges extra for. In many cases, these Microsoft surcharges can amount to hundreds of dollars just for standard UC phone system features. By contrast, a pure blood UCaaS platform will offer these basics, plus features like unlimited auto attendants, unlimited hunt groups, unlimited call queues, video conferencing with dial in, SMS/MMS texting, web and mobile apps, call recording, etc.   

    Integrating Microsoft Teams with a comprehensive UCaaS solution can make the overall picture much clearer for your clients: simple pricing, an expanded range of options, and easy configuration, all while enhancing their Teams experience.

    The net2phone Unified Communications platform offers native integration with Microsoft Teams -- which means no-fuss installation, and no hidden surcharges. Backed by IDT and with over 800 carrier interconnects, net2phone is a telecom provider with 30+ years in the voice space, offering a stable platform that provides 99.99% uptime.

    For integration with Microsoft Teams, net2phone can provide direct routing, with net2phone as the underlying voice carrier, rather than Microsoft. Alternatively, Direct Routing + UCaaS gives users all of the benefits of direct routing, plus access to the advanced UC features that net2phone can provide, such as call recording, and SMS/MMS texting.

    If you’d like more details on how the net2phone UCaaS platform’s Microsoft Teams integration can unlock new revenue streams for your MSP business, reach out to us at net2phone.

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