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PRODUCTS

Business Communication Solutions

UNITE

All-in-one unified communications for your business

Voice Make and receive calls from anywhere.
Video Secure, seamless video conferencing.
Messaging Chat, text, and SMS built for business.
Call Center Essentials Core tools to help agents excel.

Customer Engagement Solutions

uContact

Omnichannel contact center platform for enterprises.

Voice Interactions Direct every call to the best person every time.
Omnichannel Engagement Connect and communicate with all your digital channels in one place.
Automation Create workflows to maximize efficiencies.
Analytics and Reporting Real-time performance insights for everything.
Agent Management Tools to ensure your agents maximize potential.

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Posts by Lucia Castiglioni

Meet Lucía, Content Specialist at net2phone. With a background in corporate communication and a focus on technology, she specializes in crafting human-centered content — particularly around uContact, the company’s all-in-one customer experience platform. Born and raised in Montevideo, Uruguay, Lucía brings a Latin American lens to her storytelling. Outside of work, you’ll likely find her walking by the coast, at the gym, or spending quality time with friends.

What is First Call Resolution? How to Calculate & Improve It

Let’s face it; time is money. When you reach out to an organization for help, whether it be to learn about pricing, get IT support, or process a return, chances are you’re...

A Recap of Our Virtual Partner Summit 2023: Connect. Collaborate. Elevate

Lights, camera… Action! Last week marked an incredible milestone as we hosted our first-ever Virtual Partner Summit, a three-day extravaganza filled with conferences,...

uContact Oct 8, 2024

How BPM Consulting Achieved Digital Transformation in its Operations

In today's accelerated business world, customer service is a cornerstone for the success of any company.

Cloud, AI, and Customer Experience: Highlights from IT Now's #TechDays

“Unforgettable”. That's how Ignacio Urchipia describes our participation in the Tech Day event tour. During these past five months, we embarked on a whirlwind adventure that...

CRIC Argentina Conference

Our team of experts participated in #CRICArgentina2023, the event that brings together all the main customer experience (CX), customer relationship management (CRM), and...