5 Great Hosted PBX Features That Users Benefit From

There are 5 great hosted PBX features that allow businesses go about saving money, optimize productivity and generally work towards running a smoother, cleaner and ultimately more profitable operation. However, a perhaps not-so-obvious method of achieving such desired results can be found in choosing the right office phone system for your business.

Five key hosted PBX features can help businesses save money, optimize productivity, and run more profitable operations. Yet many companies, especially startups, overlook how the right office phone system can drive these results.
When building a business plan, it's easy to miss the efficiencies that VoIP and hosted PBX solutions can bring to your enterprise telephony needs.

Related: What is VoIP?

Many business owners view phone systems as a necessary expense—essential but troublesome, with no real benefit beyond making and receiving calls. This outdated thinking couldn't be further from today's reality.

Traditional landline-based PBX systems are rapidly becoming obsolete. They're equipment-heavy, nearly impossible to update, feature-light, and prohibitively expensive for all but the largest corporations.

Related: Landline-based PBX vs Hosted PBX

If you think legacy systems are your only option, you'll be pleased to discover otherwise.

Related: Types of Business Phone Systems

The Main Features Of Hosted PBX 

Hosted PBX offers more than 40 features. It enables businesses to take advantage of cloud features  that would previously have been unavailable without buying expensive hardware or software.

1. Video Conferencing
2. SMS/MMS Texting
3. Unlimited Calling
4. Call Routing
5. Call Recording
6. Voicemail to Email
7. Call Waiting
8. Faxing Support
9. Direct Number & Toll Free Options
10. Local Phone Numbers
11. Analytics & Reporting
12. Music on Hold
13. API Integrations

Hosted PBX features brings so many benefits at affordable rates to even the smallest of businesses.

One of the most significant advantages of hosted PBX is the cost savings from eliminating expensive on-site equipment. Consequently, this removes large capital investments, management, and maintenance costs.

Related: Advantages of Hosted PBX

With hosted PBX, all of the equipment that enables VoIP international calling resides in the provider’s data centre, where it is routinely and thoroughly maintained and kept up to date by teams of experts who work around the clock to ensure continued functionality. All that the SME needs to make use of such a service is an internet connection. 

5 Great Hosted PBX Features You Didn't Know

Cost savings, convenience, and reliability aside, this blog post is about the great hosted PBX features that users benefit from. All of these features have core functions that add value to the business. Let’s take a look at the top five.

1. Find Me/Follow Me

As you will well know, the modern enterprise needs to be mobile. You will have field workers, sales reps, and home workers. Everyone who works at the business will need to be reachable no matter where they are or what they are doing — and the find me/follow me hosted PBX features enable just that.

With just one phone number, calls can be routed to any device or number. This means that no matter where an employee is or which device — be it a smartphone, desktop, or landline — he/she is using, the call will find them.

2. Auto-Attendant

This is your “virtual secretary” that will always ensure that your business never misses a call. The message that you set up on your auto-attendant can be crafted to be as formal or informal as you require, depending on your brand image. And the functionality of the feature means that callers will be automatically connected to the right person or department.

3. Fax- And Voice-To-Email

Hosted PBX offers a virtual fax service that allows sending and receiving encrypted faxes. The fax machine will be connected to any internet-enabled device, including smartphones, tablets, desktops and laptops. When a fax is received, it will be automatically routed to the desired device where it can be read. This is an environmentally friendly way to receive faxes as it negates the need for endless reams of fax paper to be printed off, and of course the constant replacement of ink cartridges, ultimately saving your business money as well as time.

In addition, the voicemail-to-email transcription feature transcribes received voicemail messages to written text and sends them to pre-configured email addresses. This enables voice messages to be viewed quietly on the move and also proves very handy when callers leave their contact details. 

4. Queue Management

With all of the calls that your business will be handling, it is imperative that you have a system in place that can organize them all into an orderly queue to ensure that all callers are greeted within the shortest possible timeframe. Furthermore, the call queue software will allow you to override the call queue to make any changes as they become necessary or critical.

Related: What is a call queue?

What is more, as call-waiting lines begin to back up — as may happen from time to time — or if the wait time for new callers reaches a pre-specified duration, the system can be configured so that call agents are notified with a tone that the caller cannot hear, alerting the agent that it is now time to wrap up and seek resolution to the current call and move onto the next.

Related: 12 best practices for managing your call queue

5. Conference Calls

Conference calls are one of the essentials of modern enterprise. Increasing employee efficiency and productivity, the ability to host conference calls provides an extremely cost-effective way to hold business meetings.

Related: Conference Call Etiquette

Hosted PBX offers a variety of conference call features, including individual management of all conference call activity, integrated audio and web conferencing, call record history, online call scheduler and call record history. In addition, with an online conference call management portal, you will be able to decide exactly which extensions will be able to host and attend conferences, what types of security clearance will be required (if any), and you can also monitor any ongoing conference calls in real time.

The Final Word On Hosted PBX Features

A cloud PBX phone systems is undoubtedly a great investment for any business. The solution will be able to work with any existing equipment — be it VoIP enabled or otherwise — meaning that business owners can have ease of communication without the hassles and high prices that historically come part and parcel of such advanced business phone systems. 

net2phone is a leading provider of various communications tools, including hosted PBX solutions. If you'd like to upgrade your phone system and take advantage of hosted PBX benefits for your business, contact us today to get a free demo or request a quote.