Hosted PBX And Small Businesses

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Hosted PBX phone systems are brimming with benefits for businesses of all sizes, and in particular SMEs. Business environments have changed drastically over the past decade or so, and indeed they are continuing to evolve just as rapidly as we venture now into the unknown world of 2018.

For a long time now, businesses have wanted much more from their telephone system than simply ten digits and a dial tone. Indeed, in the modern world of business communications, professionals expect a whole host of rich and functional features, from music on hold to auto attendant to email access and call queuing.

Traditionally, for the SME, such features were prohibitively expensive to implement on an in-house phone system, and thusly were, in the most part, the reserve of the large corporation. The reason is simple – with traditional telephony, in order to enjoy such advanced features, the firm needs to invest in extensive wiring and cabling to connect to the local carrier, huge amounts of data center space, expensive desk phones, and much more overpriced equipment besides. Put simply, all this gear prices the cash-conscious SME out of the market.

The Cloud-based PBX Solution

These days, however, SMEs need not fear, for there are much more affordable solutions that can be utilized and accessed by businesses of all sizes.

It will come as no surprise, I’m sure, to learn that these solutions operate using cloud technology. As with all cloud-based solutions, one of the main attractions is of course the cost savings that can be incurred.

Rather than having to fork out a small fortune for hundreds of meters of cabling, lorry-loads of equipment and other expensive implementation of infrastructure, by opting for a hosted PBX cloud-based solution, the SME can simply hire such things, and gain seamless, instant access to them off-site via an internet connection.

When you consider all the money and time that can be saved running and maintaining a telephone system, then it’s very easy to understand how hosted PBX solutions have become so popular in the modern business environment. Indeed, Infonetics Research expects that the cloud PBX and unified communication services market will be worth $12 billion in 2018.

If you’re running a small business that has yet to make the switch to hosted PBX, then you will undoubtedly be spending a lot of time, money and effort just in the maintenance of your telephone system. Indeed, your IT resources will probably be pushed to the limit just keeping everything up and running, when they could be more profitably used for building your business and gaining customers.

If this is you, then perhaps it’s time that you migrated to the cloud, where you will immediately start enjoying all of the benefits we’ve listed below.

1.     Small Up-Front Capital Requirements

Since the need to furnish your office building with expensive cabling, equipment and infrastructure is negated, so too is the cost of such things. You simply hook up to the cloud, and off you go.

 

2.     Low Maintenance Costs

Once you’re up and running with hosted PBX, you will not need to worry about the ongoing maintenance of your phone lines, nor indeed about employing an IT team to manage the system, as this will all be taken care of by your service provider.

 

3.     Increased Uptime

As a direct result of having all your maintenance taken care of off-site, your company will consequently experience more uptime, since the hosted PBX system will not need to be taken offline for maintenance, repairs and updates.

 

4.     Scalability

One of the most attractive features of hosted PBX for the small business is that the system is ultimately scalable, without ever incurring extra costs for extra hardware and infrastructure. In fact, your PBX system will grow seamlessly with your business, meaning that you can add more phone lines, extensions and mobile connections as and when required, with no obligation to continue the extended service should your business not require it.

 

5.     Reliability

Hosted PBX systems are much more reliable now than they were in the past. Indeed, some people are still under the false assumption that voice quality is lacking with PBX. While that may have been the case when the technology was first used, the fact is that now hosted PBX can be counted on entirely to connect every call without lagging response times, delays or any lapse in call quality.

 

6.     Business Continuity

With traditional telephone systems, if the power goes out, so too do the phone lines. But with hosted PBX this isn’t the case. Since the system is protected off-site in a hosted environment, your flow of communications will never suffer in the event of a disaster. Indeed, uptime guarantees come as part and parcel with hosted PBX packages, which means that anything else like heavy call volume will not affect the connection.

 

7.     Advanced Features

Advanced calling features are of course essential in the modern business world, and hosted PBX provides them. With access to voicemail and email, auto attendant, music on hold, directory, remote call management and voice messaging, there’s not much that hosted PBX can’t do. In addition, should you opt for a full unified comms package, then further features are enabled, including presence, messaging, conferencing, interactivity between voicemail and email, analytics and much more besides. This enables the SME to provide their customers and callers with a much better, faster and safer service.

 

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