uContact: THE ULTIMATE CLOUD CONTACT CENTER SOLUTION

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Everything you need to provide personalized customer experiences, all on one powerful platform, so you can deliver:

Customized, data-driven communications at every stage of the customer journey.
Tailored user experiences that maximize productivity and employee satisfaction.
Quick views of interactions across multiple channels.
Faster response and resolution times.

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The ultimate omnichannel platform for Sales & Support Teams.

Unify Conversations Enable omnichannel interactions with calls, messaging, social media, texts, whatsapp, and email, and support your customers all in one place.

Analytics & Reporting Real-time performance insights to measure and improve your sales and support operations with analytics on everything.

Automation & Personalization Improve digital engagement and provide a personal touch by customizing every interaction in the customer’s journey.

A contact center solution that brings all your customer interactions together.

Many businesses with an embedded call center environment rely on traditional, voice-based call center solutions, like queueing, routing, outbound dialing, call analytics, and workforce management to manage the customer experience.

We’ve got all that… and more…

uContact goes beyond traditional call center software to support digital interactions, such as chat, text, whatsapp, email, messaging, social media, phone calls, and even bots - into one unified inbox - for the ultimate customer experience solution.

The Unified Inbox Manage Every Interaction From A Single Screen

It’s time to close the endless tabs! The Unified Inbox lets you stay organized and manage all your digital interactions from one screen. Keep track of conversations across different platforms and quickly respond to your customer’s needs without ever switching a tab.

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ChatBots Automate Interactions Across All Digital Channels

By automating interactions, flows and conversations, your chatbot can handle routine tasks while your team deals with more complex interactions. From answering frequent questions to performing transactions, chatbots can help with almost any action.

Automate your digital channels with chatbots:

Facebook and Facebook Messenger
WhatsApp
Instagram
Live Assistance WebChat
SMS

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Workflow Designer Automate With Low Code Programming Tools

Automate and manage your interactions in a visual and user-friendly way with uContact’s low-code Workflow Designer. Using drag-and-drop technology, intuitively create workflows and add features without needing to be an expert programmer.

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You're In Good Company

Innovating for

Years

Global Offices In

Countries

Trusted by

Customers

Loved by Service, Support, and Sales Teams everywhere

“uContact has transformed the way we interact with our customers, providing a personalized and seamless experience with everyone. Because all communication channels are integrated into a single platform, we can get a complete view of the customer’s history. This has resulted in faster resolution times, increased sales, and a more positive overall experience.” - Lauren M. | CEO