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    January 6, 2022

    net2phone and HIPAA – VoIP for Healthcare Providers


    When the US federal government brought in the Health Insurance Portability and Accountability Act (HIPAA) 1996, they probably couldn’t have imagined the almost completely digital world which lay just around the corner. However, thanks to the ubiquitous nature of digital technology we have today, the three core tenets of HIPAA.

    1. Privacy
    2. Security
    3. Breach Notification

    These are more relevant today than the legislators who created them could have possibly planned for. 

    Digital privacy is a major concern in the 21st century, and there are few industries in which keeping confidential data private is more critical than in healthcare. Patient data is some of the most personal and sensitive there is, and protecting it should be a top priority for any company which serves this sector. That’s our focus here at net2phone.


    Of course, HIPAA is not just a concern for healthcare providers themselves, but also for any organization which operates in a peripheral capacity – including communications and other managed services providers. The COVID-19 crisis has made communications provision more important than ever, especially for the healthcare industry. To help slow the spread of infection, many healthcare providers started asking their patients to attend consultations remotely when possible to avoid the spread of infection. 

    This means vast quantities of extremely sensitive medical information, including thousands of images, are being transmitted and stored across the internet every day and healthcare providers need to work with VoIP communications providers who can best protect and ensure the safety of that data.

    HIPAA & VoIP for Healthcare Providers

    As a leading provider of enterprise VoIP services, net2phone is fully informed and dedicated to making sure it offers packages that are compatible with the needs of HIPAA-regulated organizations.

    Our hosted PBX calling solution with call recording, voicemail, and voicemail transcription features are now HIPAA ready and suitable for healthcare providers looking to safeguard their patients’ valuable data.

    Jonah Fink, our president, said it best. “Our cloud-based platform is now accessible to healthcare providers whose operations necessitate compliance with HIPAA. The privacy of our customers’ (and their customers’) data has always been a top priority. Our healthcare customers can now use our HIPAA-eligible services knowing that net2phone has a program in place designed to meet the demanding standards for safeguarding protected health information.”

    And, of course, net2phone’s proprietary VoIP solution also comes with the following robust tools, designed to enable collaboration and conversation across voice, video, and messaging formats:

    • UNLIMITED domestic calling
    • UNLIMITED international calling to 40 popular international destinations
    • Feature-rich functionality and versatility including customized auto-attendants, call recording, advanced call routing, voicemail to email, web-based calling, and live chat
    • Mobile Application for iOS and Android to continue business conversations in, or out of the office
    • Integrations with popular applications including Microsoft Teams, Zoho, and Salesforce
    • Custom API integration capabilities

    Closing Thoughts

    net2phone is committed to working with healthcare providers to make sure communications are kept in accordance with HIPAA rules. Data privacy has never been more important, so make sure you are working with a communications provider which takes its responsibilities as seriously as you do. Get in touch with us today for more information.


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