- Unified Communications Features
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VoIP Services and Communication Solutions Empowering Your Business to Grow
When you move your business to a VoIP service with unified communications capabilities, you unlock the true potential of your brand. Enhance communications, grow your customer base and advance your business into today's modern landscape with net2phone.
WHY CHOOSE VOIP BUSINESS PHONE SERVICE FROM NET2PHONE?
net2phone is the fastest growing provider of VoIP services. When you choose net2phone you get access to all the experience we’ve collected from decades in the business and our advanced unified communications platform. Everything is easy to set up, simple to use, and comes ready to go. Just choose a plan and we’ll take care of the rest.
VoIP Business Phone System Features
Web Callingnet2phone provides Web Calling which allows you to make and receive calls right from your computer with no additional hardware required.
Unlimited International CallingGet unlimited international calling to the US, Canada and over 40 other international countries with net2phone.
Video Conferencingnet2phone's video conferencing platform, Huddle enables virtual face-to-face communications with people around the globe.
Business Text MessagingOur cloud PBX system allows you to send and receive text (SMS) and multimedia messages (MMS) directly with your business phone number.
Call QueuesDistribute and route callers like a pro with net2phone call queues.
Powerhouse SoftPhoneHandle large call volumes like a pro with RCon, the N2P web-based Powerhouse SoftPhone console.
Mobile AppMake and receive calls or text messages from your business phone number on your Android or iOS device
Auto AttendantRoute calls to the right department or dedicated team member, automatically with an auto attendant
Salesforce IntegrationCommunicating with prospects, contacts, and customers just got easier with the net2phone Salesforce integration.
Microsoft TeamsExperience the power of net2phone directly inside of Microsoft Teams.
Zohonet2phone integrates with Zoho to simplify sales and support teams.
ZapierThanks to Zapier, net2phone integrates with any platform helping your business communications become more efficient.
AnalyticsOur Analytics provides you with rich, performance-based data to help you maximize efficiency.
Call RecordingDiscover the benefits of call recording, available with our hosted VoIP phone solutions.
Ring GroupsManage your company's inbound call flow with customized Ring Groups.
Welcome MenuCreate standard, after-hours, and holiday welcome menus to greet your callers.
Call BlockingEliminate spam calls, telemarketing, and more.
Company DirectoryRoute your callers without having extensions.
Voicemail & On-hold Optionsnet2phone is making voicemail and on-hold audio simple and effective.
Inbound, Outbound, & Blended CampaignsDeliver high-quality voice experiences through all interactions.
Automatic Call Distribution (ACD)Put your business in autopilot using our native ACD software.
Estimated Wait TimeCallers can schedule a call back for any time or day, on any number without losing their place in the queue.
Call MonitoringBarge, whisper, or monitor calls to manage call quality and agent performance.
Predictive Dialer"Predicts’ when the agent will become available again and starts dialing based on his/her average wrap-up time.
Power DialerDetermines the average number of calls the system needs to make on any given list in order to successfully connect to a client.
Preview DialerAutomatically dials a number from a call list as soon as an agent becomes available to ensure clients don’t answer calls without an agent ready to pick them up.
Progressive DialerCalls the agent first and when/if the agent is available, it forwards the call to the client. Each client is assigned to a specific agent.
Reverse Progressive DialerExclusive configuration of the Progressive dialer, but calls the client first, and then transfers the call to the assigned agent.
Answering Machine Detection (AMD)Automatic detection of voice mails & distinction between human and robotic voice.
Interactive Voice Response (IVR)Allows incoming callers to access information via a voice response system of pre recorded messages without having to speak to an agent.
Text-to-Speech (TTS)* & Automatic Speech RecognitionAssistive technology that reads digital text aloud or can convert human audio into text using acoustic language models.
Unified InboxMeet customers in the digital channel of their choice, integrating all touchpoints in the same place.
Post-Interaction Satisfaction SurveysReceive customer feedback at the completion of any interactions.
Chat BotsAutomate all digital interactions using our native & customizable Bots.
Audio & Video WebRTCStart and/or answer audio and video calls directly from your website.
SMS and MMS CampaignsSend singular or bulk SMS campaigns to one or multiple recipients.
Workforce ManagementRecord interactions, calls, and screens; conduct agent coaching, enable satisfaction surveys, and more!
Reporting & AnalyticsOmnichannel & real-time alerts, monitoring of daily performance, and standardized or custom reporting.
GamificationCreate customizable games & challenges and give badges, rewards, or recognitions to keep agents motivated.
Business Phone System Plans
We know all businesses are not the same, and neither are our plans. While every plan comes standard with 40+ advanced VoIP features, we can customize a solution that fits your individual business needs.
$24.99 / user / month
$26.99 / user / month
$23.99 / user / month
$25.99 / user / month
$22.99 / user / month
$24.99 / user / month
Real EstateBerkshire Hathaway HomeServices
Property ManagementMatrix Group Inc
Business VoIP Phone Service FAQs
What is a business phone service?
A business phone service is any phone system which a company can use to make and receive calls and communicate with its customers. VoIP system is the most modern phone service for businesses on the market.
What is VoIP?
VoIP meaning Voice over Internet Protocol or Voice over IP, is a technology that enables the transmission of voice and other communications media such as text and video over an internet connection.
What features does a VoIP business phone system include?
It varies by provider, but at the bare minimum a modern business phone system should include VoIP features such as call waiting, call queues, and cold/warm transfer. Advanced features might include a powerhouse softphone, auto attendant, software integration, and more.
Do I need a VoIP service for my business?
If you want to be able to communicate effectively with customers, clients, and collaborators, you need a robust phone system for small businesses. With a cloud hosted PBX and unified communications solution, you can also streamline workflows and integrate other productivity apps into your enterprise phone system to offer your customers the best experience possible.
What are the differences between a landline and VoIP business phone system?
When it comes to deciding what is best in the case of VoIP vs analog phone systems, it’s important to understand all the benefits available to you. A VoIP phone system means calls are sent via the internet which means you can make calls from any connected device, no matter where in the world you are, and seamlessly integrate other productivity software with your calling application. A VoIP system also means there is very little hardware to maintain.
Are VoIP business phone systems reliable?
Yes. As long as you have a working device and an internet connection, you can make calls. There are very few points of failure with internet business phone service. Because everything is hosted in the cloud, there are virtually no service or maintenance costs to your organization and your service provider takes care of all security and updates.
Can I transfer my business phone numbers to net2phone?
Absolutely. Get in touch with our team today and they can walk you through the process of transferring your numbers over – at no extra cost to you. Losing your existing number can have dire consequences for your business, so net2phone will never make you take out a new number instead of your existing one.
Does net2phone offer toll-free 1-800 numbers?
Yes. net2phone can offer primary office numbers with both toll-free and direct numbers from most area codes.
Moreover, net2phone offers local phone numbers from any US location, 50 international countries, and 300 cities around the globe to establish your business's local presence.
How much can I save with a VoIP business phone service?
Individual savings vary, but a unified communications solution with a cloud hosted PBX offers significant savings when compared to a traditional copper line business phone service.
Do I need to buy any hardware?
All you need is a compatible connected device and a communication periphery such as a handset or headset. VoIP phone rentals are included in some plans