Plans & Pricing

UNITE
Business Communication Solutions

uContact
Customer Engagement Solutions

AI Agent
Improving Operational Efficiency

Number of Users

All the Essentials

Essentials

$28.99

per user / month

$28.99

per user / month

$27.99

per user / month

Business Phone System

Unified Web and Mobile Application

Unlimited Calling to U.S., Canada, Mexico

40+ Unified Communication Features

Video Conferencing (Limited)

Internal Messaging (1-to-1)

External SMS/MMS messaging

Most Popular

Professional

$35.99

per user / month

$35.99

per user / month

$34.99

per user / month

Everything in Essentials, plus:

Unlimited International Calling (40+ Countries)

Video Conferencing (Full Features)

Internal messaging (groups and channels)

Whatsapp Messaging (Coming Soon)

AI Call Transcription

AI Call Summary

Multi Device Support / Extension Mirroring

Advanced Features

Ultimate

Contact for Pricing

Everything in professional, plus:

Advanced Analytics and Reporting

Advanced AI Features

All the Essentials

Essentials

$24.99

per user / month

$24.99

per user / month

$21.99

per user / month

Business Phone System

Unified Web and Mobile Application

Unlimited Calling to U.S., Canada, Mexico

40+ Unified Communication Features

Video Conferencing (Limited)

Internal Messaging (1-to-1)

External SMS/MMS messaging

Most Popular

Professional

$29.99

per user / month

$29.99

per user / month

$26.99

per user / month

Everything in Essentials, plus:

Unlimited International Calling (40+ Countries)

Video Conferencing (Full Features)

Internal messaging (groups and channels)

Whatsapp Messaging (Coming Soon)

AI Call Transcription

AI Call Summary

Multi Device Support / Extension Mirroring

Advanced Features

Ultimate

Contact for Pricing

Everything in professional, plus:

Advanced Analytics and Reporting

Advanced AI Features

All the Essentials

Essentials

$22.99

per user / month

$22.99

per user / month

$19.99

per user / month

Business Phone System

Unified Web and Mobile Application

Unlimited Calling to U.S., Canada, Mexico

40+ Unified Communication Features

Video Conferencing (Limited)

Internal Messaging (1-to-1)

External SMS/MMS messaging

Most Popular

Professional

$24.99

per user / month

$27.99

per user / month

$24.99

per user / month

Everything in Essentials, plus:

Unlimited International Calling (40+ Countries)

Video Conferencing (Full Features)

Internal messaging (groups and channels)

Whatsapp Messaging (Coming Soon)

AI Call Transcription

AI Call Summary

Multi Device Support / Extension Mirroring

Advanced Features

Ultimate

Contact for Pricing

Everything in professional, plus:

Advanced Analytics and Reporting

Advanced AI Features

All the Essentials

Essentials

Contact for Pricing

Business Phone System

Unified Web and Mobile Application

Unlimited Calling to U.S., Canada, Mexico

40+ Unified Communication Features

Video Conferencing (Limited)

Internal Messaging (1-to-1)

External SMS/MMS messaging

Most Popular

Professional

Contact for Pricing

Everything in Essentials, plus:

Unlimited International Calling (40+ Countries)

Video Conferencing (Full Features)

Internal messaging (groups and channels)

Whatsapp Messaging (Coming Soon)

AI Call Transcription

AI Call Summary

Multi Device Support / Extension Mirroring

Advanced Features

Ultimate

Contact for Pricing

Everything in professional, plus:

Advanced Analytics and Reporting

Advanced AI Features

Compare plan features

Essentials

from $19.99 / user / month

Professional

from $24.99 / user / month

Ultimate

Business System Features

User Portal

Admin Portal

Web Interface

Desktop Phone Compatibility

Video Conferencing

Yes, Limited

Mobile App

Internal Chat Messaging

Yes, 1-to-1

Messaging Groups and Channels

Business Text Messaging

User Presence

Receptionist Console

Add-on

Virtual Faxing (vFax)

Add-on

Poly or Yealink Desktop Device

Add-on

Calling Features

Unlimited Domestic Calling (US, Canada, Mexico, Puerto Rico)

Unlimited Calling 40+ International

Add-on

Web Calling (WebRTC)

Auto Attendant

Busy Lamp Field

Music on Hold

Multiple Music on Hold

Call Routing

Call Recording

Time Based Greetings

Conferencing

Departments

Ring Groups

Call Parking

Company Directory

Interoffice Paging

Call Screening

7-Digit Dialing

Extension Dialing

Call Pickup

Call Transfer

Consulted Transfer

Call Forwarding

Call Waiting

Voicemail

Speed Dial

Do Not Disturb

Call Rejection

Request Caller Name

Caller ID

Calls On Hold

Call Blocking

Department Scheduling

Welcome Greeting

Call Queues

Add-on

Mobility Features

Mobile App

Mobile Twinning

Extension Mirroring

Add-on

Remote Office

Find Me/Follow Me

Voicemail to Email Transcription

Virtual Number

Simultaneous Ring

Call Recording

Huddle Video Conferencing Features

Time Limit (minutes)

Unlimited

Participants

Up to 10 participants

Up to 100

Web and Mobile Compatibility

Video/Audio Recording

Local

Local and Dropbox

YouTube Live Streaming

Share video from Youtube

Chat Messaging

Screen Sharing

Encrypted for Security

Virtual & Blurred Backgrounds

Live Emoji Reactions

Breakout Rooms

AI Features

Call Transcription

Add-on

Call Summarization

Add-on

Automated Follow-up Emails

Add-on

Call Sentiment Analysis

Add-on

AI Coaching Notes

Add-on

Advanced Call Analytics

Add-on

Messaging Features

Internal Instant Messaging

SMS/MMS Messaging

Group messaging

Message Reactions

Archive Conversations

Favorite Conversations

Admin Messaging Controls

Integrations

Microsoft Teams

Add-on

Salesforce

Add-on

Zoho

Slack

Zapier

Google Chrome Extension

Custom API Integrations

Google Calendar and Contacts

Management

Analytics

Call Logs

Reporting

Billing Portal

Security & Compliance

Two-factor Authentication (2FA)

Single Sign On (SSO)

Video Meeting Encryption

Encrypted vFax

Add-on

HIPAA

Kari's Law

Ray Baum

e911

PCI

SOC2

Stir/Shaken

Authorized Users

Phone Number Options

Number Porting

Direct Number

Toll Free Number

Add-on

International Numbers

Add-on

Fax Number

Add-on

Our customer experience solutions are customized to your exact needs and therefore pricing can vary. Reach out to our sales team to request a demo, customized proposal, or free proof of concept.

Voice

$59.99

per user / month

$59.99

per user / month paid monthly

Inbound & Outbound Voice Campaigns

Automatic Call Distribution (ACD)

Auto Dialers

Interactive Voice Response (IVR)

Agent & Supervisor Roles

Analytics & Reporting

Omni

$84.99

per user / month

$84.99

per user / month paid monthly

Inbound & Outbound Voice Campaigns

Automatic Call Distribution (ACD)

Auto Dialers

Interactive Voice Response (IVR)

Agent & Supervisor Roles

Analytics & Reporting

Omnichannel Unified Inbox

Social Media

SMS and WhatsApp

ChatBots

Email & WebChat

Workforce Management

Compare Plan Features

Voice

Omni

Core Voice Features

Inbound Campaigns

Outbound Campaigns

Blended Campaigns

Softphone

Multiple Campaigns (at once)

Automatic Call Distribution (ACD)

Intelligent & Priority Routing

Call Queuing

Virtual Hold {Queue Callbacks)

Call Recordings

Screen Pop-up

Wrap-up Time

Conference Calling

Custom Breaks

After-Business Hours & Holiday Rules

Estimated Wait Time

Disposition Management I Category codes

Call Monitoring

Auto Dialers

Predictive

Power

Preview

Progressive

Reverse Progressive

Voice Broadcast (Press-1 campaigns)

Answering Machine Detection (AMO)

List Mixing

Automatic List Recycling

Do-Not-Call Registry (DNCR) list management

Voice Automation

Interactive Voice Response (IVR)

Text-to-Speech (TTS)

Automatic Speech Recognition

Omnichannel Features

Unified Inbox

Unified Notification Center

Transfer Interaction (to agents and/or groups).

Disposition Management | Category Codes

Post-Interaction Satisfaction Surveys

Omnichannel Interaction Recordings

Bot Automation

WhatsApp Business

Official WhatsApp Business Provider Integration

Inbound WhatsApp Business Campaigns

Pre-Approved Templates for Outbound Campaigns

Facebook & Facebook Messenger

Facebook Wall & Posts

Facebook Messenger

WebChat

Audio Calls with WebRTC

Video Calls with WebRTC

Share Screen

Request Screen

Email

Bulk and One-to-One Email Campaigns

Send and Receive Attachments

Customizable Email Templates

SMS & MMS

Bulk & One-to-One SMS Campaigns

Multimedia Messaging Service (MMS)

Low-code Development Tools

Workflow Designer

Report Creator and Designer

Data-capturing Form Designer

Workforce Management

Omnichannel Recordings

Call Recordings

Screen Recordings

Agent Coaching (Spy, Whisper, Real-Time Feedback)

Satisfaction Surveys

Reporting and Analytics

Real-Time Dashboards

Historical Reporting

Graphical Alerts

Omnichannel Reports

Standard & Customizable Reports

Schedule Reports

Real-Time Supervision

Survey Reports

Report Export (PDF, XLS, CSV).

Security and Quality Monitoring

Quality Monitoring

Standard COPC

Encryption

Permissions per User-Type

General | Technical Features

CRM Lite

100% Browser-based

Home Agents

Customizable Brakes | Status

Multiple Languages

20,000 Credits

$114.99

/ month paid monthly

$99.99

/ month paid annually

10,000 messages, or

2,000 basic voice minutes, or

1,000 premium voice minutes, or

Mix and Match

40,000 Credits

$224.99

/ month paid monthly

$189.99

/ month paid annually

20,000 messages, or

4,000 basic voice minutes, or

2,000 premium voice minutes, or

Mix and Match

60,000 Credits

$314.99

/ month paid monthly

$269.99

/ month paid annually

30,000 messages, or

6,000 basic voice minutes, or

3,000 premium voice minutes, or

Mix and Match

100,000 Credits

$494.99

/ month paid monthly

$429.99

/ month paid annually

50,000 messages, or

10,000 basic voice minutes, or

5,000 premium voice minutes, or

Mix and Match

150,000 Credits

$689.99

/ month paid monthly

$599.99

/ month paid annually

75,000 messages, or

15,000 basic voice minutes, or

7,500 premium voice minutes, or

Mix and Match

200,000 Credits

$869.99

/ month paid monthly

$749.99

/ month paid annually

100,000 messages, or

20,000 basic voice minutes, or

10,000 premium voice minutes, or

Mix and Match

Plans & Pricing

Essentials

Professional

Ultimate

Essentials

Professional

Ultimate

Essentials

Professional

Ultimate

Essentials

Professional

Ultimate

Compare plan features

Business System Features

Calling Features

Mobility Features

Huddle Video Conferencing Features

AI Features

Messaging Features

Integrations

Management

Security & Compliance

Phone Number Options

Voice

Omni

Compare Plan Features

Core Voice Features

Auto Dialers

Voice Automation

Omnichannel Features

WhatsApp Business

Facebook & Facebook Messenger

WebChat

Email

SMS & MMS

Low-code Development Tools

Workforce Management

Reporting and Analytics

Security and Quality Monitoring

General | Technical Features

20,000 Credits

40,000 Credits

60,000 Credits

100,000 Credits

150,000 Credits

200,000 Credits

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