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      Posts by Denise D'Arienzo

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        About Denise D'Arienzo

        As VP of Marketing and Sales Operations, Denise D’Arienzo has directly contributed to the tremendous growth of net2phone's UCaaS and CCaaS solutions and to the development of the Channel Partner Program.

        Nov 5, 2024

        Sales Automation: Fast-Tracking Productivity and Revenue

        Sales teams often spend far too much time on data entry, follow-up emails, and searching different systems for information. If that’s your team, you’re not alone.
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        Business Communications Oct 11, 2024

        Using Predictive Dialer Software to Boost Sales Team Efficiency

        Did you know that it takes sales reps about 90 minutes of cold calling each day to book just one single appointment with a potential customer? This may not surprise you when...
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        uContact Oct 10, 2024

        What is Outbound Contact Center? Definition, Features, Benefits

        Whether you're managing sales, lead generation, collections, or proactive support teams, effective outreach is key. But many businesses struggle with things like limited...
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        Oct 8, 2024

        Why is UCaaS the Future of Business Phone Systems?

        According to Gartner, around 90% of IT leaders won’t be purchasing an on-premise solution for their Unified Communications (UC) going forward.
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        Unified Communications (UC) Oct 8, 2024

        Picking the Right Tools and Solutions: Top 5 Priorities for Executives

        Businesses tend to have a neverending, ever-changing laundry list of priorities. In one study, Customer Management Practice rates 15 top priorities for 2024-2025 based on the...
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        Customer Experience Oct 8, 2024

        Customer Experience Management Strategy: Getting Started

        In today's competitive business landscape, customer experience (CX) plays a vital role in driving success. A well-crafted customer experience management (CEM) strategy can...
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        Jun 1, 2023

        How To Improve Call Center Agent Performance?

        Call center agents handle up to 50 different client calls per day. And with every single interaction, agents lose time switching between tabs to pull up customer data.
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        May 25, 2023

        What Is An Omnichannel Contact Center And Why It Matters

        In today’s digital age, your customers want flexibility, choices and convenience when contacting your business.
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        Customer Experience May 23, 2023

        6 Steps To Improve Customer Experience in a Contact Center

        Competition is fierce and it’s getting harder for businesses to stand out. Customers aren’t only looking for the best price or convenience anymore. Customer experience is now...
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        May 5, 2023

        Using WhatsApp Business to Enhance Customer Experience in a Contact Center

        WhatsApp has become a must-have communication channel for businesses. With more than 2 billion active monthly users and 175 million users sending messages to business...
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        Oct 6, 2022

        Choosing The Best Phone System For Your Dental Office

        The modern dental office is a far cry from the clinics of old and has a range of digital communications needs which can be answered by a unified communications VoIP solution.
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        May 19, 2022

        Net2Phone vs RingCentral. 5 Reasons To Choose Net2Phone

        We know you have your pick of unified communications providers. RingCentral is probably on your list. While they’ve been around since 1999, their history and suite of...
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