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In a business sense, time is not only money – if it’s wasted or unproductively spent, it’s also reduced efficiency and lost opportunities. The time we spend interacting with others typically forms the major part of our day – and if your communications system doesn’t optimize this, you have reason to worry.
With cloud communications, there are several ways of making the most of those vital working hours.
1. Anywhere, Any Time Access
Business VoIP and Unified Communications or UC solutions make it possible for workers to reach and be reachable, wherever they are, and whatever time of day it is. Features like automatic call routing or find-me-follow-me can direct essential business calls to the designated office, residential line, or mobile phone of the person required to handle them.
Workers at home or on the road can gain instant access to their office phone system and all its features, to close vital deals or develop ongoing projects, irrespective of their location. And cloud communications tools can be used on any number of compatible mobile or desktop devices, with the swipe of a screen or a few mouse clicks.
2. Integrated Productivity Features
Having telecommunications, data, and office software on a single cloud-based platform enables workers to switch between tools and tasks without having to juggle an array of different devices.
Features like virtual faxing (fax to email or web portal), voicemail to email, chat and instant messaging can work alongside scheduling software, cloud-based data storage and collaboration platforms to enable workers to communicate with their colleagues in real or near-real time to meet crucial deadlines, share ideas, and increase efficiency.
3. Quicker Management And Maintenance
Cloud communications subscriptions are typically administered from a single web-based management portal. So it’s quick and easy for managers to add or remove subscribers, allocate new lines, and choose call features.
If issues arise, hosts and service providers can deliver technical assistance or actual fixes by voice or software. No need to wait hours or days for a service technician to arrive on site – then spend further time explaining the issue and/or buying in the materials to resolve it.
4. Better Reaction Times And Flexibility
Broadband connectivity and cloud-based resources make it possible for workers to respond to issues and opportunities in real or near-real time, greatly enhancing their ability to capitalize on current developments or emerging trends.
Even setbacks like network downtime, cyber threats, or natural disasters may not interrupt this flow, as cloud communications tools and infrastructure provide contingency measures for Disaster Recovery and the re-routing of communications to your designated numbers.
5. Tools For Quick Decision Making
Data and analytics are emerging as major drivers for business success – and the tools and computing power provided by cloud-based networks can help workers quickly make sense of the information and reports generated by call recordings, market research, customer experience studies, and social media activity. These analytics can then furnish business users with the insights needed for effective and timely decision-making processes.