January 13, 2020 Supporting A Mobile Workforce With UCaaS

Diversifying markets and a globalized economy have made it increasingly necessary for traditional patterns of employment to give way to the mobile workforce: what’s often a mix of headquarters-based staff, home-based workers, remote personnel (many in dispersed geographical regions), mobile field workers, and those on flexible timetables. In 2020, it’s estimated that the number of mobile workers in the United States will surpass 105 million – almost three quarters (72.3%) of the total U.S. workforce.

Coordinating the activities of these various groups and empowering them to collaborate with each other requires tight management and powerful communications – both of which are provided by systems based on cloud technologies.

The Essence Of Voice over IP

Cloud-based telecommunications technologies like hosted PBX allow businesses to make calls and manage call-related tasks over a data network such as the internet. SIP trunking and hosted telephony solutions can provide a business communications system that’s either hosted on-site, or remotely via a cloud network.

Both options provide cost-saving benefits, and enable businesses to easily scale their operations up or down as required. They also give significant protection against downtime and data losses, due to their redundant connections and disaster recovery (DR) provisions.


Business VoIP And The Mobile Workforce

Business VoIP systems aren’t confined to offices and desktop phones. With a data network as their basis for information and voice transfer, they can provide all the features of a comprehensive business communications solution to workers using mobile phones, tablets, laptops, or any device with a connection to the internet or corporate network.

Calls, messages, or voicemails are available to workers wherever they are, and their devices can be easily set up to receive emails, participate in video conferencing, and many other applications commonly associated with office-based telecommunications. Most providers offer free mobile apps (for iOS and Android) that let users access their business phone system from their smartphones or tablets.

Relocation, Multiple Sites And Global Operations

Cloud technologies also make it easy for business that need to move to – and work from – a new office or geographical location. If you already have telephone accounts, it’s relatively simple and stress-free to take all of your existing numbers with you. During the relocation, call routing options enable you to divert incoming communications to devices that you know will always be available.

Since a cloud based business phone system can be managed from a simple web-based control panel, you have a centralized administration hub to coordinate communications over all of your sites – no matter how many you have, or in whatever countries or regions they might be located. That enables you to set up centralized services like voicemail, and to move phones around to follow users who may operate from multiple locations.

Other Benefits Of Mobility

Besides call routing and management features like “Find me / Follow me”, presence panels, or voicemail to email transcription, business VoIP systems save money by using the internet as their data transfer medium. They also allow businesses to provide VoIP apps and system access to workers using their own hardware (Bring Your Own Device), or phones issued by the enterprise.

 

 

net2phone is a leading national and international Unified Communications (UC) provider, which offers unmatched value and services – all within a single price point. net2phone’s feature-rich, proprietary platform provides free state of art desk phones (with no capex), and free calling to over 30 countries.

To learn more about how VoIP with net2phone can support your mobile workforce, speak to a net2phone expert.