Portside Technology

Company Background

Portside Technology is a small organization based in South Carolina providing workplace IT Solutions and Managed Services. Their customer base required simple but reliable voice services. After experiencing poor customer support from previous providers, Portside Technology was introduced to net2phone through one of our managed service providers. 

Organizational Challenges

Portside Technology experienced poor and inconsistent customer support from other providers. Their client base mainly required a simple yet efficient phone system with straightforward onboarding. 

In addition, previous providers did not respond to support requests quickly, leading to poor experiences for Portside’s customers. 

net2phone Solution

net2phone’s partnership program allowed for synergy between the two brands with the shared values of simplicity and customer support as key focus areas. Portside Technology can easily troubleshoot any basic issues and work with net2phone’s Customer and Technical Support teams to deliver swift resolutions for more complex issues. 

New Capabilities and Enhancements 

net2phone’s solutions and innovative platform provided Portside Technology with:

• Advanced voice services with key functionalities including call queues, welcome menus, Interactive Voice Response, and more.

• Enhanced customer support with quotes for customers and technical support resolutions delivered quickly and efficiently, often within the same day.

• An intuitive partnership portal to allow Portside Technology efficient account management and the ability to make swift changes to their customers’ accounts.

• Streamlined onboarding processes to provide a seamless transition to a new platform.

Improvements Achieved

With previous providers, Portside Technology received responses to queries within days or weeks. They now receive responses from net2phone within hours and in many cases they receive same-day responses with exceptional support through our partnership program. In addition, he partner portal allows Portside Technology seamless account management for all their customers on the net2phone system. 

Conclusion

Portside Technology’s clients require a simple and reliable voice solution packed with essential features like welcome menus, call routing, IVR, voicemail, and more. They get all of that and more with net2phone, boasting a 99.998%+ uptime record to ensure users are connected. 

“We’ve gone from a team that only offered voice services when we had to to one that leans in to net2phone because of how you’ve empowered your team to support us and our customers.” - Zach Hogeboom, President and CTO, Portside Technology

If you want to enhance your company’s communication offering, contact us today! Our experts will create a unique solution tailored to your unique business needs.