Donnelon McCarthy Enterprises

Company Background

In December 2024, Donnelon McCarthy Enterprises (DME), a leading business technology solutions provider in the Midwest, completed its acquisition of Ohio Business Machines (OBM). This strategic merger brought together DME’s 11 regional offices and OBM’s 3 locations in Ohio, creating a 14-office powerhouse, focused on delivering office technology and managed services to businesses across the region.

Organizational Challenges

With the merger came a new challenge: the two organizations were operating on separate, outdated hosted phone systems that lacked the reliability, visibility, and centralized control required to support a unified, customer-centric organization. This led to an inconsistent user experience for employees and customers. 

DME needed to consolidate its infrastructure with a solution that could scale across offices, departments, and support centers — without compromising performance.

net2phone Solution

As DME prepared to integrate operations and teams across multiple states, it was clear that a robust, carrier-grade communication solution was a priority. Ultimately, DME selected net2phone to lead its enterprise-wide voice transformation. 

With net2phone’s unified communications solution Unite, DME improved collaboration and was able to deliver a more consistent customer experience. They were also able to streamline their business processes to better manage their different locations.

New Capabilities and Enhancements 

net2phone’s solutions and innovative platform provided DME with:

• Standardized voice services across all 14 offices across Ohio, Illinois, and West Virginia.
• A unified communications and collaboration experience for sales, support, and administrative staff.
• Centralized call center tools to improve customer service and performance tracking.
• Cloud-based infrastructure with geographic redundancy for enhanced reliability and an uptime of 99.98%.
• Streamlined management and reporting tools from a single admin portal for improved visibility. 

Improvements Achieved

With net2phone, DME’s business operations significantly improved in the following ways:

•  Seamless integration of voice services post-merger.
•  Improved collaboration across geographically distributed teams.
•  Enhanced customer experience with professional-grade call center features.
•  Scalable platform ready to support DME’s ongoing growth.
• Reduced operational complexity with one provider, one system, and one point of management.

Conclusion

DME is now positioned to serve its expanding customer base with improved efficiency and responsiveness. With net2phone’s unified communications platform and dedicated partner support, they have the foundation to scale operations, empower employees, and deliver top-tier service for years to come.

“DME chose net2phone for its robust Unite feature set and ability to deliver a global, unified solution. As an Upstack Apex Partner, the pre-sales experience has been exceptional, and we look forward to the white-glove support post-sale.”

— Michael Marlowe, Upstack

If you want to enhance your company’s communication capabilities, contact us today! Our experts will create a unique solution tailored to your unique business needs.