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    OMNICHANNEl Cloud Contact Center

    We believe in simplifying agents' work so that it is more organized, efficient, and enjoyable. We are convinced that this is the only way to achieve real customer success. This is why we have created a flexible and seamless CCaaS solution.

    NET2PHONE CCAAS

    net2phone's cloud & omnichannel CCaaS solution helps contact centers to coherently manage all voice and digital interactions, across all channels, right from the same screen. Streamlining agents' work into a more organized, efficient and enjoyable platform will help your business achieve rich interactions resulting in real customer success.

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    Voice Intelligently route callers to the right agent using auto dialers, interactive voice response (IVR), automatic call distribution (ACD) and more.
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    Omnichannel Empower interconnected digital interactions and meet customers in the communication channel of their choice, integrating all touch points into one: the Unified Inbox.
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    Analytics Make better, data-driven decisions with all the tools you need to measure performance in real-time. Access dynamic dashboards, alerts, reports, and forecasting tools.

    Benefit From an All in one Cloud Contact Center

    We keep flexibility and agility at top of mind so we are able to adapt to our customers' ever-changing needs.

    CCaaS Customer Success

    A Contact Center With A Human Approach

    Our goal is to build and provide our clients with superb digital contact center solution for all their customers. Stay connected with your clients and provide top-of-the-line support while delivering a more human experience.

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    WORKFLOW MANAGEMENT

    Optimize Your Workflow

    Find the perfect balance between keeping your clients satisfied and increasing your Contact Center’s productivity.

    Forecast multichannel demand, provide agents with a portal of their own and put them in charge of their daily work, and manage your workforce based on real-time data.

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    Swoop Features

    CCaaS Features

    Handle all your voice and text interactions and improve Customer Experience across all communications, on every channel, using our Cloud & Omnichannel solution.

    Inbound, Outbound, & Blended Campaigns

    Deliver high-quality voice experiences through all interactions.

    Automatic Call Distribution (ACD)

    Put your business in autopilot using our native ACD software.

    Estimated Wait Time

    Callers can schedule a call back for any time or day, on any number without losing their place in the queue.

    Call Monitoring

    Barge, whisper, or monitor calls to manage call quality and agent performance.

    Predictive Dialer

    Predicts’ when the agent will become available again and starts dialing based on his/her average wrap-up time.

    Power Dialer

    Determines the average number of calls the system needs to make on any given list in order to successfully connect to a client.

    Preview Dialer

    Automatically dials a number from a call list as soon as an agent becomes available to ensure clients don’t answer calls without an agent ready to pick them up.

    Progressive Dialer

    Calls the agent first and when/if the agent is available, it forwards the call to the client. Each client is assigned to a specific agent.

    Reverse Progressive Dialer

    Exclusive configuration of the Progressive dialer, but calls the client first, and then transfers the call to the assigned agent.

    Answering Machine Detection (AMD)

    Automatic detection of voice mails & distinction between human and robotic voice.

    Interactive Voice Response (IVR)

    Allows incoming callers to access information via a voice response system of pre recorded messages without having to speak to an agent.

    Text-to-Speech (TTS)* & Automatic Speech Recognition

    Assistive technology that reads digital text aloud or can convert human audio into text using acoustic language models.

    Unified Inbox

    Meet customers in the digital channel of their choice, integrating all touchpoints in the same place.

    Post-Interaction Satisfaction Surveys

    Receive customer feedback at the completion of any interactions.

    Chat Bots

    Automate all digital interactions using our native & customizable Bots.

    Audio & Video WebRTC

    Start and/or answer audio and video calls directly from your website.

    SMS and MMS Campaigns

    Send singular or bulk SMS campaigns to one or multiple recipients.

    Workforce Management

    Record interactions, calls, and screens; conduct agent coaching, enable satisfaction surveys, and more!

    Reporting & Analytics

    Omnichannel & real-time alerts, monitoring of daily performance, and standardized or custom reporting.

    Gamification

    Create customizable games & challenges and give badges, rewards, or recognitions to keep agents motivated.
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    A Cloud Contact Center Trusted By Top Brands

    Don't just take our word for it, see what our CCaaS customers have to say.

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    Speak To a CCaaS Expert

    Get a robust cloud contact center you can rely on. Get started by having a conversation with one of our business communication experts.

    Learn More
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