OMNICHANNEl Cloud Contact Center

Inbound, Outbound, & Blended Campaigns

Deliver high-quality voice experiences through all interactions.

Automatic Call Distribution (ACD)

Put your business in autopilot using our native ACD software.

Estimated Wait Time

Callers can schedule a call back for any time or day, on any number without losing their place in the queue.

Call Monitoring

Barge, whisper, or monitor calls to manage call quality and agent performance.

Predictive Dialer

Predicts’ when the agent will become available again and starts dialing based on his/her average wrap-up time.

Power Dialer

Determines the average number of calls the system needs to make on any given list in order to successfully connect to a client.

Preview Dialer

Automatically dials a number from a call list as soon as an agent becomes available to ensure clients don’t answer calls without an agent ready to pick them up.

Progressive Dialer

Calls the agent first and when/if the agent is available, it forwards the call to the client. Each client is assigned to a specific agent.

Reverse Progressive Dialer

Exclusive configuration of the Progressive dialer, but calls the client first, and then transfers the call to the assigned agent.

Answering Machine Detection (AMD)

Automatic detection of voice mails & distinction between human and robotic voice.

Interactive Voice Response (IVR)

Allows incoming callers to access information via a voice response system of pre recorded messages without having to speak to an agent.

Text-to-Speech (TTS)* & Automatic Speech Recognition

Assistive technology that reads digital text aloud or can convert human audio into text using acoustic language models.

Unified Inbox

Meet customers in the digital channel of their choice, integrating all touchpoints in the same place.

Post-Interaction Satisfaction Surveys

Receive customer feedback at the completion of any interactions.

Chat Bots

Automate all digital interactions using our native & customizable Bots.

Audio & Video WebRTC

Start and/or answer audio and video calls directly from your website.

SMS and MMS Campaigns

Send singular or bulk SMS campaigns to one or multiple recipients.

Workforce Management

Record interactions, calls, and screens; conduct agent coaching, enable satisfaction surveys, and more!

Reporting & Analytics

Omnichannel & real-time alerts, monitoring of daily performance, and standardized or custom reporting.

Gamification

Create customizable games & challenges and give badges, rewards, or recognitions to keep agents motivated.