uContact: Cloud Contact Center Solution

The Contact Center Platform That Puts Customers First

Manage every channel, automate workflows, track performance, and coach teams to excellence from one powerful, customer-centric platform.

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Every Customer Channel, One Solution

Close the endless tabs, and manage your interactions from one screen.

Tools to Close More Deals and Satisfy More Customers

Deliver faster responses and boost productivity with advanced features for high-quality voice interactions in every call scenario.

Inbound or Outbound calls, or Blended Campaigns
Progressive, Predictive & Power Auto Dialers
Interactive Voice Response (IVR)
Automatic Call Distribution (ACD)
Call Recordings
Desktop & Mobile Softphone
Voice Broadcast

Consistent Experiences Across Every Channel

Engage clients across social media, WhatsApp, and live chat, all managed in one unified inbox. Built-in automation streamlines every customer interaction.

All Voice features, plus:

Social Media
Whatsapp
Automation & AI
Live Assistance WebChat
Email
Texting (SMS & MMS)

Discover Our Omnichannel Solution

Tools to Close More Deals and Satisfy More Customers

Deliver faster responses and boost productivity with advanced features for high-quality voice interactions in every call scenario.

Inbound or Outbound calls, or Blended Campaigns
Progressive, Predictive & Power Auto Dialers
Interactive Voice Response (IVR)
Automatic Call Distribution (ACD)
Call Recordings
Desktop & Mobile Softphone
Voice Broadcast

Consistent Experiences Across Every Channel

Engage clients across social media, WhatsApp, and live chat, all managed in one unified inbox. Built-in automation streamlines every customer interaction.

All Voice features, plus:

Social Media
Whatsapp
Automation & AI
Live Assistance WebChat
Email
Texting (SMS & MMS)

Discover Our Omnichannel Solution

Take Full Command Of Your Customer Experience

Customization

Never Settle For One-Size-Fits-All Again

Your contact center software can be fully-customized to fit your needs. Adapt the contact center to how your business works and not the other way around.

Analytics and Reports

Track Agents, Campaigns, And Performance In Real Time

Stay up to date and make informed decisions using customizable reporting and analytics tools. Adapt quickly when you have real-time insight into agent and campaign performance.

Discover Analytics Tools

Automation & AI

Turn Repetitive Tasks Into Automated Interactions

Now you can use automation and AI-powered bots to speed up customer interactions across multiple channels. It's the perfect way to handle frequently asked questions, execute transactions, and more without additional staff.

Learn More About Automations

Perfect Your Customer Experience

See uContact in Action

View a demo and see for yourself how uContact helps you have outstanding customer interactions.

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Features for great customer interactions

Inbound, Outbound, & Blended Campaigns

Deliver high-quality voice experiences through all interactions.

Automatic Call Distribution (ACD)

Put your business in autopilot using our native ACD software.

Virtual Hold

Callers can schedule a call back for any time or day, on any number without losing their place in the queue.

Call Monitoring

Barge, whisper, or monitor calls to manage call quality and agent performance.

Predictive Dialer

Predicts’ when the agent will become available again and starts dialing based on his/her average wrap-up time.

Power Dialer

Determines the average number of calls the system needs to make on any given list in order to successfully connect to a client.

Preview Dialer

Automatically dials a number from a call list as soon as an agent becomes available to ensure clients don’t answer calls without an agent ready to pick them up.

Progressive Dialer

Calls the agent first and when/if the agent is available, it forwards the call to the client. Each client is assigned to a specific agent.

Reverse Progressive Dialer

Exclusive configuration of the Progressive dialer, but calls the client first, and then transfers the call to the assigned agent.

Answering Machine Detection (AMD)

Automatic detection of voice mails & distinction between human and robotic voice.

Interactive Voice Response (IVR)

Allows incoming callers to access information via a voice response system of pre recorded messages without having to speak to an agent.

Text-to-Speech (TTS)* & Automatic Speech Recognition

Assistive technology that reads digital text aloud or can convert human audio into text using acoustic language models.

Unified Inbox

Meet customers in the digital channel of their choice, integrating all touchpoints in the same place.

Post-Interaction Satisfaction Surveys

Receive customer feedback at the completion of any interactions.

Chat Bots

Automate all digital interactions using our native & customizable Bots.

Audio & Video WebRTC

Start and/or answer audio and video calls directly from your website.

SMS and MMS Campaigns

Send singular or bulk SMS campaigns to one or multiple recipients.

Reporting & Analytics

Omnichannel & real-time alerts, monitoring of daily performance, and standardized or custom reporting.

The Difference uContact Makes

Experience remarkable results for agents, customers and your business.

By putting clients at the center of every interaction; you’ll nurture relationships and give clients the speed and support they expect.

Quickly and intelligently route callers to the right agent.
Connect with your customers on their preferred channel.
Provide instant 24/7 self-service options.
Reduce wait time with virtual hold and callback options.
Personalize each interaction with CRM integrations.

Hotel phone system for outstanding customer experience

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Why Choose uContact?

The best part about uContact is the ease, simplicity, and usefulness according to my business needs and the required functions.

Dianne B. Financial Services

Our experience has been positive; we haven't had any problems since we started using the solution. It never goes down or experiences any service degradation.

Armando H. Automotive

Overall, I like the net2phone (uContact) solution because it's practical and easy to use. The interface is user-friendly and customizable. It can be used from any device with internet access.

Jesus P. Computer Software

The Affordable Way To Scale Your Contact Center

Our license costs are straightforward, transparent and cost-efficient. With affordable plans that include all the features, customizations and capabilities you need, there’s no need to compromise.

Grow Without Limits, Adapt Without Hassle

Now you can easily adapt to ever-changing business needs and customer demands. Adding new services, features and users is effortless with net2phone.

Freedom To Work Wherever Business Takes You

Access your net2phone contact center cloud platform from your browser with no installation or downloads. Or, use our softphone app on any device to enable efficient work on the go.

Frequently Asked Questions

What is a cloud-based contact center?

As with any other contact center software, cloud contact centers facilitate communication between businesses and customers. The main difference is that you can access the system and interact with customers from anywhere using an internet connection.

How does a cloud contact center work?

A cloud contact center handles inbound and outbound customer communications via the internet and is not tied to any particular server or location. As it is a cloud-based system, your team can access it from anywhere.

What is the uContact contact centre solution?

uContact is an AI-powered cloud contact center solution from net2phone designed to improve customer experience across all communications, on every channel, using cloud & omnichannel software.

What are the main benefits of using uContact?

uContact is an omnichannel contact center solution designed to streamline customer interactions across multiple communication channels. Here are the main benefits:

Omnichannel Communication – Integrates voice, email, chat, SMS, social media, and WhatsApp, enabling seamless customer interactions across all channels.

Cloud-Based & Scalable – Allows businesses to operate remotely with cloud-based deployment while scaling up or down based on demand.

Automation & AI Integration – Features AI-driven chatbots, IVR (Interactive Voice Response), and automation tools to improve efficiency and reduce manual workload.

Real-Time Monitoring & Analytics – Provides detailed dashboards, KPIs, and reporting to track agent performance and customer satisfaction.

CRM & Third-Party Integrations – Easily integrates with CRMs like Salesforce, HubSpot, and other business applications to unify customer data.

Workforce Management – Includes tools for agent scheduling, skill-based routing, and quality monitoring to enhance productivity.

Customizable & User-Friendly – Offers a highly customizable interface with drag-and-drop workflows, making it easy to adapt to specific business needs.

Security & Compliance – Ensures data protection with encryption, compliance with industry standards, and secure user authentication.

What are the benefits of a cloud-based contact center over an on-premises?

Deployment is quick: with a cloud-based contact center, it only takes a few days. On-premise deployment on the other hand can take months.

Scaling: is much easier on the cloud. With a few clicks, you can add new users, features and configurations. On-premise systems can be challenging to scale since you have physically scale the hardware and on-premise setup.

How does a cloud contact center improve the customer experience?

Cloud contact centers help your business provide the best possible customer experience using a host of advanced features. You can quickly answer inquiries, easily access data to serve callers better, provide 24/7 self-service options, provide different options to connect, and so much more.

How much does cloud contact center software cost?

Our customer experience solutions are customized to your exact needs and therefore pricing can vary. Reach out to our sales team to request a demo, customized proposal, or free proof of concept.

How much time is required to set up my cloud contact center?

A cloud contact center solution can be implemented within weeks, unlike on-premise contact centers, which require months for physical installation, provisioning, configuration, and deployment. Additionally, adding new agents to a cloud-based system takes only minutes, whereas traditional call centers may take days or even weeks.

What kind of support is provided with my contact center platform?

Every client benefits from our dedicated onboarding specialists, who assist in configuring system preferences and call flows. In addition, every customer can access live support via phone or email. Service tickets can also be created through email or chat directly from the user interface.

Deliver exceptional customer experiences

Supercharge every interaction with a cloud-based contact center software you can rely on.

A man holding a laptop. uContact interface behind him