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NET2PHONE AND FIVE9, stronger 2GETHER. An Intelligent Cloud Contact Center

net2phone focuses on partnering with industry leaders, such as Five9 to offer our customers top of the line solutions. Manage customer calls and interactions directly from within the cloud, providing you with a complete unified communications solution with the Five9 Cloud Contact Center offering from net2phone.

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Born in the cloud, Five9 is a trusted and reliable leader in providing contact center as a service (CCaaS). Unlock customer intelligence with Five9 and deliver a more human experience to your customers. 

 Manage An Intelligent Cloud Contact Center through Five9 with net2phone

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Provide Stellar & Efficient Customer Support

Agents within the Five9 Cloud Contact Center are best equipped to provide excellent customer support by resolving solutions faster, streamlining workflows, increasing productivity for their clients, and improving agent and customer engagement. However, above all, what really makes the Five9 Cloud Contact Center solution stand out is how they pride themselves on delivering a more human experience to customers.

Benefit From a Reliable, Scalable & Secure Contact Center

Five9 software is built with flexibility in mind and adapts customers' ever-changing needs. Companies can turn agent seats on and off as needed, avoid the hassle of maintaining infrastructure and focus on converting interactions into brand loyalty.

  • 99.99% average monthly systems availability
  • Stringent administrative, physical, and technical safeguards to ensure security and compliance
  • Non-disruptive real-time updates with no maintenance windows
  • 24x7 NOC availability and redundant data centers
  • Promote and maintain business continuity
Beginners Guide
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Leverage Extensive Cloud Expertise

With the experience of thousands of customer implementations, Five9 is focused on building, implementing, and supporting an easy-to-use, complete cloud contact center solution. The focus is unlocking existing information in your organization and turning it into actionable insights for your agents. net2phone is here to support your team with the best cloud tools and technology to deliver exceptional care.

A Complete Set of Integrated Capabilities

Five9 software creates more successful customer interactions with net2phone while increasing contact center productivity, without the capital expense.

  • Rich set of APIs, SDKs, and a no-code integration solution
  • Best-in-class workforce optimization hosted from the Five9 cloud
  • Rapid Deployment
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FAQ'S for the Five9 Cloud Contact Center from net2phone:

Why Five9?

With 19 years of experience in Cloud Contact Center's Five9 continues to be leading the industry in service and support. By having the best strategic technology integrations, Five9 can provide its customers with the flexibility to build a customized solution.

What is a Cloud Contact Center?

A cloud contact center is a modern software platform that manages customer calls and interactions directly from the cloud. Agents use this software to provide customer service for inbound and outbound communications. Cloud Contact Centers make it possible for agents and customers to connect through multiple platforms such as mobile, desktop, email, in-app chat, video, and more. These Contact Centers allow agents to personalize a more tailored support experience, which better assists the customers.

What is digital engagement in a Cloud Contact Center?

Digital engagement is a set of channels that let businesses create digital communications through multiple channels such as digital, mobile, video, and more. Agents can move customers seamlessly through channels to allow for the best customer service. All of these channels provide the best service. 

How reliable is Five9 and their Could Contact Centers?

Five9 prides themselves on security and reliability. They provide non-disruptive real-time updates with no maintenance windows, 27x7 NOC availability data centers, stringent administrative, physical, and technical safeguards are in place to ensure security and compliance.

The top callouts of Five9...
  • 19 years of cloud contact experience
  • 1,300+ employees around the globe
  • 2,000+ customers worldwide
  • Over 130,000 concurrent agents seats
  • 6+ billion call minutes recorded annually 
What makes Five9 different from other Cloud Contact Centers?

Within the next five years, we will see more change in Contact Center's than the last 25 years combined. Artificial Intelligence (AI) and Machine Learning (ML) are rapidly changing the marketing, the way customer care is experienced and delivered.

 

Five9 wants to make sure to keep the human element alive in the support experience as they believe it is the "heart" of customer support. 

 

With Five9 Contact Center solutions from net2phone, you can unlock customer intelligence and insights that empower agents and organizations to deliver a more human experience. 

Get Connected to a Business Communication Expert.

Provide Stellar & Efficient Customer Support

Benefit From a Reliable, Scalable & Secure Contact Center

Leverage Extensive Cloud Expertise

A Complete Set of Integrated Capabilities