uContact: The Complete Cloud Contact Centre Solution

Deliver a personalised customer experience with every interaction, across every channel, with uContact—net2phone’s cloud contact centre platform.

Everything your team needs to provide outstanding customer experiences, unified on one powerful platform, allowing you to deliver:

Customised, data-driven communications at every stage of the customer journey.
Tailored user experiences that maximise productivity and employee satisfaction.
A unified, quick view of interactions across multiple channels.
Faster response and streamlined resolution times.

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Everything your team needs to provide outstanding customer experiences, unified on one powerful platform, allowing you to deliver:

Customised, data-driven communications at every stage of the customer journey.
Tailored user experiences that maximise productivity and employee satisfaction.
A unified, quick view of interactions across multiple channels.
Faster response and streamlined resolution times.

The complete omnichannel platform for sales and support teams.

Unify Conversations

Manage calls, SMS, social media, WhatsApp, and email from a single interface. Support your customers seamlessly, all in one place.

Analytics & Reporting

Deploy intelligent bots and automated workflows to accelerate response times and resolve customer queries faster across all channels.

Automations to Delight Customers

Now you can use automation and AI-powered bots to speed up customer interactions across multiple channels.

A contact centre solution that brings all your customer interactions together.

Traditional voice-based tools—like advanced queueing, routing, outbound dialling, and workforce management—are the foundation of customer support. But today, voice alone is only part of the equation.

Move beyond the basics.

uContact evolves your traditional setup into a true omnichannel hub. We seamlessly blend phone calls with digital interactions—including SMS, WhatsApp, email, social media, and intelligent bots—into a single, unified inbox. Equip your team with everything they need to deliver outstanding customer journeys.

The Unified Inbox

Manage Every Interaction From A Single Screen

Say goodbye to tab fatigue. The Unified Inbox keeps your team organised by bringing all digital interactions into one clear view. Track conversations across multiple platforms seamlessly and respond to customers faster, without ever having to switch screens.

See the unified inbox in action

ChatBots

Automate Routine Enquiries Across Every Digital Channel

Empower your team to focus on high-value conversations. Our intelligent chatbots take care of the repetitive tasks—from answering frequent questions to guiding transactions—delivering fast, 24/7 self-service to your customers.

Seamlessly deploy bots across your customers' preferred channels: