net2phone AI Agent

AI receptionist that answers, routes, and books every call.

net2phone's AI receptionist picks up every call, 24/7. It resolves routine requests on the spot and hands everything else to the right person with full context. Keep the phone system you already have, and go live in under 10 minutes.

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AI Receptionist having a conversation and collecting information

Never lose another caller to hold music or voicemail.

Every unanswered call is a customer you may not get back. An AI receptionist answers the moment the phone rings, day or night, so callers get help instead of a queue.

Your AI receptionist handles many calls at once, so a busy Monday morning doesn't mean a 10-minute wait for a simple question.

Callers say what they need in plain words. The AI understands the request and routes the call to the right department or person.

Nights, weekends, and holidays are covered. Callers get answers or book a time, and your team gets a clear message waiting in the morning.

Hours, directions, order status, and "who do I talk to?" calls are handled automatically, so staff can focus on the conversations that need a person.

Incoming calls flow into an AI receptionist and come out answered, routed, booked, and covered after hours.

How does an AI receptionist work?

An AI receptionist is software that answers your business calls using conversational AI. It understands what callers say, answers questions from your own knowledge base, books appointments, routes calls, and takes messages, around the clock. When a call needs a person, it transfers with full context.

Connect your number and knowledge base.

Forward calls from your existing phone system, no carrier switch required. Then point the AI at your website, FAQs, and documents, and set the rules for what it handles and where it routes.

The AI answers and takes action.

It greets callers with your custom message, works out what they need from natural speech, and gets it done: answering a question, booking an appointment, or capturing a lead's details.

It hands off to your team with context

When a caller needs a person, the AI transfers the call to the right department or takes a message. A summary lands in your CRM or team channel, so nobody asks the caller to start over.

Everything your AI phone receptionist can handle

Give your AI phone receptionist the calls that eat up your team's day.

Answer common questions.

Hours, locations, pricing, policies, and order or account status, answered accurately from your own knowledge base.

Route to the right department.

Callers explain what they need, and the AI sends them to the right team, location, or person without a phone menu.

Book and confirm appointments.

Callers schedule, reschedule, or cancel during the call, and the booking syncs to Google Calendar, Microsoft Calendar, or Calendly.

Capture and qualify leads.

The AI asks your qualifying questions, logs the answers in your CRM, and routes hot leads to sales right away.

Take messages and follow up.

Detailed messages go straight to the right inbox or Slack or Microsoft Teams channel, so callbacks happen fast.

After-hours coverage.

Calls at 2 a.m. or on a holiday get the same answers as calls at 2 p.m., with no overtime and no answering service.

See it in action

AI receptionist software that fits your existing stack.

No rip-and-replace. net2phone's AI receptionist software takes calls from the phone system you already run and connects to 100+ business apps through net2phone Integrate.

CRM and help desk integrations.

Connect Salesforce, HubSpot, Zoho, Jira, Slack, Microsoft Teams, Odoo, Google, and more.

Automated CRM updates.

Calls, caller details, and outcomes are logged automatically, so records stay current without manual entry.

Hands-on setup and support.

Go live in under 10 minutes, then work with our team to fine-tune workflows, responses, and integrations.

Flexible call flows.

Set rules by department, location, time of day, or caller need, and change them as your business changes.

Multilingual support

Serve callers in multiple languages, including English, French, Spanish, and Portuguese.

Custom greetings.

Welcome callers with your business name, your tone, and the information they need first.

An AI voice receptionist that sounds human, on a network built for voice.

An AI voice receptionist is only as good as the call it rides on. Many voice-AI tools run on phone lines rented from third-party carriers. net2phone owns and operates its own telecom network, backed by IDT Corporation's 25+ years of carrying voice traffic.

That means clear audio, natural pacing, and a network built for 99.98%+ uptime. Your AI receptionist speaks in a natural, conversational voice and introduces itself as your AI receptionist, so callers know exactly who is helping them.

Don't take our word for it. Call it yourself and judge the quality.

Call our AI receptionist: (516) 202-3025

A caller’s voice travels as a waveform across net2phone’s own network to your business.

AI Receptionist vs. Virtual Receptionist vs. Auto Attendant

An AI virtual receptionist combines the always-on coverage of an auto attendant with the conversation skills of a live receptionist. Here's how the three options compare.

net2phone AI Receptionist

Virtual receptionist (remote human)

Auto Attendant

Coverage Hours

24/7/365

Usually business hours; after-hours costs extra

24/7/365

Cost Model

Usage-based interaction credits from one shared pool

Billed per minute or per call, plus plan fees

Typically included with your phone system

Scalability

Handles many calls at once, no added headcount

Limited by staff on shift; callers may wait

Unlimited calls, but menu-only

Caller Experience

Natural conversation; callers say what they need

Human conversation holds during busy periods

Press-1 menus callers navigate themselves

Integrations

CRM, help desk, calendar, and 100+ apps; automatic call logging

Varies; often manual notes

Routes to extensions; no CRM actions

What it Resolves

Answers, books, qualifies, routes, and takes messages

Answers, takes messages, limited actions

Routing only

Results Our Customers See

8x Cost reduction vs. human agents

70% of cases resolved automatically

10+ hrs time savings per week

net2phone's AI agent helped our staff be able to work more efficiently and not have to answer as many calls. We are mostly using it to route calls to our departments.

Bradley Pelletier Technology Director, Kennebec Pharmacy & Home Care

net2phone's AI agent is incredible. It has helped our organization save money while also providing a better service than what we could have ever imagined. The AI agent allows us [to] provide 24/7 customer support in both English and Spanish and its fully trained on our product and its features.

Daniel J VP Operations, Immigrant Life Insurance Company of America

The ability to address potential clients in a timely manner has increased tremendously with the AI Agent from net2phone. This has not been a cost burden to us and has added significant value to our intake process.

Akiva Topper CEO, Golden Care Therapy

See Your AI Receptionist in Action

Answer every call, route it right, and give your team its time back, without replacing your phone system. Book a walkthrough with our team or start your free trial today.

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Frequently Asked Questions

What is an AI receptionist?

An AI receptionist is a voice AI that answers business calls 24/7, holds natural conversations with callers, and completes tasks like answering questions, booking appointments, routing calls, and taking messages. Unlike a phone menu, it understands plain speech and acts on it, escalating to your staff when needed.

What's the difference between an AI receptionist and a virtual receptionist?

An AI receptionist is software; a virtual receptionist is a remote human. AI receptionists work 24/7, handle many calls at once, and use usage-based pricing. Virtual receptionists are usually billed per minute or per call, work set hours, and can only take one call at a time each.

How much does an AI receptionist cost?

net2phone's AI receptionist runs on interaction credits drawn from one shared pool. Voice calls use more credits than chat messages, and you choose a bundle that matches your call volume. For comparison, the median US receptionist earns $37,230 a year before benefits (BLS, May 2024), and covers business hours only. See AI Agent pricing.

Can an AI receptionist integrate with my CRM?

Yes. net2phone's AI receptionist connects to Salesforce, HubSpot, Zoho CRM, Zoho Desk, Jira, Slack, Microsoft Teams, Google Calendar, Outlook, Calendly, and 100+ other apps through net2phone Integrate. Calls and outcomes are logged automatically, and custom APIs and webhooks cover in-house systems.

What happens when the AI receptionist can't answer a question?

It transfers the call to the right person or department, with context, so the caller doesn't have to repeat themselves. If no one is available, it takes a detailed message and notifies your team by email, Slack, or Microsoft Teams. You set the escalation rules.

Will callers know they're talking to an AI?

We recommend that your AI receptionist introduce itself as an AI receptionist at the start of each call, and that's how we help you set it up. Callers still get a natural, conversational experience that resolves their request quickly. Hear it for yourself: call (516) 202-3025.

How reliable is net2phone's AI receptionist?

It runs on telecom infrastructure net2phone owns and operates, not on lines rented from third parties. net2phone is part of IDT Corporation (NYSE: IDT), with 25+ years in telecom and a network built for 99.98%+ uptime. Review our security and compliance standards.

How long does it take to set up an AI receptionist?

You can go live in under 10 minutes. Forward calls from your existing phone system, add your knowledge sources, and the AI starts answering. Our team then works with you to configure advanced workflows, responses, and integrations.

Will an AI receptionist replace my front desk staff?

No. An AI receptionist takes on the repetitive volume, like routine questions, routing, and scheduling, so your staff can focus on complex conversations and in-person customers. Most teams use it to absorb call spikes and after-hours calls without adding headcount.