SOLUTIONS FOR RETAIL

Connect HQ, storefront, and back office with one retail phone system

Update to a modern retail business phone system to meet customer expectations, scale with changing market demands, and remain competitive through it all.

Leading retail organizations trust net2phone

Deliver service customers remember

Support every channel, call, chat, or message, with the tools your team needs to resolve issues fast, the first time.

Scale for growth and peak seasons

Add locations, lines, or agents in minutes, so you can keep pace whether it's a slow Tuesday or the week before Black Friday.

Cut your communication costs

Replace on-site hardware and maintenance fees with a cloud system that lowers your total cost of ownership.

UNITE: UNIFIED COMMUNICATION

Connect HQ and every storefront on one platform

Call, chat, text or video between any storefront and HQ from one platform.

Call, message, or video conference with any team member, from the sales floor to the stockroom, all from one platform.

When customers call for information or updates, call routing instantly directs them to the right person or department, for quick and accurate answers.

A broken register or a stock shortage doesn't have to wait. Extensions link every location, so you can get support from HQ or another store in seconds.

UCONTACT: OMNICHANNEL CONTACT CENTER

Give customers fast, personal service on any channel

One inbox connects every channel, so agents see the full context for every conversation.

Let your customers reach out via phone, chat, social media, or email, and easily manage every inquiry from a single screen.

Connect your CRM to pull each customer's history and preferences, so agents make recommendations grounded in what they already know.

IVR, intelligent routing, and chatbots keep response times steady even when call volume triples.

Add On: net2phone Ai

AI that helps agents perform better and miss less

Uncover and Respond To Your Customers’ True Emotions
Transform potential issues into positive interactions with AI-driven sentiment analysis that captures your caller's moods so agents can respond more effectively.

Slash Interaction Times With Done For You Tasks
Reduce call handle times with auto-generated follow-up emails, call summaries, and coaching notes. CRM integration ensures smooth and informed interactions.

Turn Interaction Data into Strategic CX Improvements
Advanced call analytics highlight patterns like frequent overtalk or a low talk ratio. With these insights, adjust staff training to create a better customer experience.

Learn more about net2phone AI

AI meeting assistant for video calls interface

Features built for smarter retail communication

Auto Attendant

Automatically direct callers to the right place.

Reporting and Analytics

Gain insights to optimize communication.

Video Conferencing

Connect with your team for seamless collaboration.

Ring Groups

Ensure no call goes unanswered with team routing.

Answering Rules

Customize call handling for peak efficiency.

Custom Music on Hold

Enhance caller experience with branded hold music.

Local Numbers

Establish a local presence in multiple areas.

Call Recording

Capture and review calls for quality and training.

Unified Inbox

Manage all customer interactions from one place.

Easy Reporting

Quickly access insights to improve customer service.

CRM Integrations

Seamlessly connect with your existing customer databases.

Agent Management Tools

Optimize staff performance with supervisory tools.

Workflow Builder

Easily customize workflows with drag-and-drop functionality.

Form Designer

Create and deploy customer forms with ease.

Auto Attendant

Automatically direct callers to the right place.

Reporting and Analytics

Gain insights to optimize communication.

Video Conferencing

Connect with your team for seamless collaboration.

Ring Groups

Ensure no call goes unanswered with team routing.

Answering Rules

Customize call handling for peak efficiency.

Custom Music on Hold

Enhance caller experience with branded hold music.

Local Numbers

Establish a local presence in multiple areas.

Call Recording

Capture and review calls for quality and training.

Unified Inbox

Manage all customer interactions from one place.

Easy Reporting

Quickly access insights to improve customer service.

CRM Integrations

Seamlessly connect with your existing customer databases.

Agent Management Tools

Optimize staff performance with supervisory tools.

Workflow Builder

Easily customize workflows with drag-and-drop functionality.

Form Designer

Create and deploy customer forms with ease.

Turn data into smarter retail decisions

See real-time and historical data on customer behavior and staff performance across every channel. Use it to tailor each touchpoint, improve store efficiency, and sharpen your communication strategy.

Discover Analytics and Reports

Connect every app and business tool

Connect net2phone to your CRM, inventory system, and other daily tools, so that when a customer calls, your team sees their profile and current stock without switching screens.

Explore net2phone Integrations

view a demo

See how net2phone creates memorable retail experiences, live.

See platforms in action, ask questions, and find a solution that fits your HQ and storefront communication needs.

Why retail businesses choose net2phone

Easy

Enjoy intuitive, easy-to-use tools that make managing your retail communication effortless for everyone on your team.

Mobile

Manage your retail operations from any location, always staying connected and in control.

Scalable

Easy scalability, tailored business rules, and remote work capabilities allow you to grow and adapt to changing demands.

We've gone from missing half of our calls in a day to less than 10 percent on a typical day. Our reviews on Google Business have gone from 1 star to 5, and our customers have said they appreciate the improved level of customer service.

Larry Martin IT and Marketing, CTE Outdoor Power
Review collected by UserEvidence

net2phone gave us the flexibility to scale communication as our team grew. Its cloud-based system made adding new users simple and cost-effective, which was critical when expanding into new markets. The ability to manage multiple locations under one platform streamlined operations and kept everyone connected without heavy infrastructure costs.

Rajish Ramankutty ERP & IT Project Manager, Mobile Shower Commode Chairs
Review collected by UserEvidence

I love being able to customize everything within our system at a click of a button. Having an auto attendant is absolutely amazing!! Over the past few years we have been able to quickly change modify how the system works best for our company as it grows and the needs change.

Jessica H. Executive Assistant. Review collected by and hosted on G2.com.

The ease of implementation is key. All phones are pre-programmed, and boxes are labeled with the user's name and extension number. Phones arrive before porting date so we can ensure they are working and port date testing is thorough. Training materials are easily accessible and users/administrators can attend live training before or after installation. If I have needed support, response live and via email is very quick and technicians are very knowledgeable and thorough.

Judi H. Small Business Owner. Review collected by and hosted on G2.com.

The service provided is very consistent and comprehensive. Plus, whenever I need customer support there's no wait and no problem!

Ally T Small business, Retail. Review collected by and hosted on G2.com.

net2phone: A trusted communications partner

Comprehensive support

We’re your dedicated communications partner, ensuring your communication systems run seamlessly from setup to ongoing maintenance.

Training excellence

We’re here for your team with comprehensive training and resources to help your retail organization get the most out of your communication system.

User-friendly platforms

Our user-friendly platforms seamlessly integrate with workflows, allowing your team to focus on optimizing sales and support.

Reliability you can trust

Our robust infrastructure ensures that net2phone systems operate with the highest level of reliability for your retail operations.

Frequently asked questions

How can net2phone retail business phone systems fix communication breakdowns between storefronts and the head office?

Whether you choose UNITE or uContact (or both), our platforms connect all your communication channels within a single, easy-to-use platform. One platform ensures that there is a single point of reference for all your retail business interactions, making it easier to track and manage conversations.

By integrating your communication system with your CRM, inventory management, and other productivity tools, you can update information in real-time, ensuring everyone has the right information when they need it.

How can net2phone’s phone systems for retail enterprises help manage high call volumes?

With UNITE, interactive voice response (IVR) automatically answers and routes calls based on rules like caller ID and request type. Unlimited queue capabilities ensure you can handle peak call volumes without restrictions.

uContact helps you effectively manage high call volumes with intelligent call routing, directing calls to the best agent suited for the query using data and advanced algorithms. It also includes automated self-service options like IVR and chatbots, which can quickly get customers the answers they need without human intervention.

How do you handle training and onboarding with net2phone systems?

We are known for our superior support, and that includes onboarding, training and ongoing support throughout your journey with us. We will also provide comprehensive training and resources to help your staff maximize the system and its capabilities.

Both UNITE and uContact are designed with user-friendliness in mind. The intuitive interfaces and streamlined workflows reduce the complexity of training, making it easier for your employees to get up to speed quickly.

Training and onboarding are crucial factors in choosing the right communication system and provider. Uncover 33 essential questions to ask when choosing a new business communication system in this comprehensive guide.

How are cloud solutions more cost-effective than on-premise solutions?

Unlike on-premise systems, cloud systems like net2phone Unite and net2phone uContact, have lower upfront expenses as there is no need for costly hardware or maintenance.

Additionally, our systems scale with your needs, so you can add or remove features and capabilities without needing to invest in additional infrastructure.

Our cloud solutions also offer a suite of advanced features that boost efficiency and customer satisfaction, delivering a strong return on investment.

Can I use net2phone communication systems to communicate new promotions?

With uContact you can leverage automated dialers in your campaigns to reach your audience quickly. Additionally, you can inform callers and website visitors about promotions through targeted messaging via IVR and chatbots as they interact with your business.

How can I use uContact to enhance Customer Experience?

To enhance customer experience with uContact, focus on leveraging features like our omnichannel support, which allows you to interact with customers through their preferred channels, and advanced analytics for tracking and understanding customer interactions.

By integrating uContact with your CRM or using the native CRM, you can use the data to offer personalized service and offers real-time feedback. capabilities.

For a detailed guide on optimizing CX at your organization, check out our comprehensive CX guide, which outlines strategies tailored to maximize impact and efficiency.

Bring net2phone to your retail business

Talk to our team and see what better call handling looks like for your stores.