Streamlining Communication to Better Serve 8,000+ Neighbors Each Year

About St. Benedict at Auburndale School

• Sector: Not-for Profit

• Location: Duluth, MN

As CHUM's operations expanded, so did the complexity of keeping its teams connected. Growth is a challenge every organization welcomes, but it surfaces infrastructure gaps that can quietly undermine the efficiency and consistency a scaling business depends on. For CHUM, the pressure point was communication: a patchwork of vendors, tools, and systems that had accumulated over time and was beginning to show the strain of a business that had outgrown it. The path forward required more than incremental improvement. It required consolidation, clarity, and a platform built to grow as fast as the organization it supports.

Scenario

Managing multiple communication vendors had become a burden in its own right. Each vendor came with its own billing cycle, support contact, training requirements, and system logic, creating an administrative overhead that consumed time and attention that should have been directed at the business itself. The fragmentation showed up in the user experience too: teams across different locations and functions worked with inconsistent tools, making it difficult to establish common processes or maintain the kind of unified communication culture a growing organization needs. What worked well enough when the company was smaller had become a real constraint as CHUM prepared for the next stage of expansion.

The limitations became especially apparent when looking ahead. Adding new team members meant onboarding them into a fractured environment. Opening new locations would have meant layering additional complexity onto a system already straining under its own weight. The existing infrastructure didn't just make growth harder to manage; it posed a genuine risk to the consistent, professional communication experience that both internal teams and clients expect from an organization operating at CHUM's level.

Outcome

CHUM implemented net2phone's cloud-based communications platform to replace its multi-vendor setup with a single, unified solution. By consolidating voice, routing, and mobility tools under one provider, the company eliminated the administrative complexity that had fragmented its operations and gave every team member access to a consistent, full-featured communication environment regardless of where or how they work.

The consolidation delivered immediate operational relief. With a single vendor managing billing, support, and system administration, the overhead that had previously been distributed across multiple relationships collapsed into one streamlined partnership. Teams across locations gained access to the same communication capabilities and the same quality of experience, removing the inconsistencies that had made cross-team coordination more complicated than it needed to be. Faster, more accurate call routing improved both internal efficiency and the experience of anyone reaching out to the organization from the outside.

The longer-term gains were equally significant. The scalable architecture of net2phone's platform removed the communication bottleneck that had stood in the way of CHUM's growth plans. Adding team members and expanding into new locations became straightforward rather than complex, with no need to stitch together additional vendors or rebuild workflows from scratch. Full mobility across desktop, web, and mobile applications ensured that employees maintained complete communication capabilities whether working from the office, at home, or on the road, keeping the organization responsive and connected wherever the work takes them. CHUM now has the communication foundation its ambitions require.

We wanted to integrate all of our locations to one system for seamless transfers as well as add new locations and the move to new locations in the future. Price point and ease of use were the biggest factors. The staff at net2phone was easy to work with and very helpful.
Gregory Kvam, Director of Finance, IT, and Facilities