Posts by Shital Patel

Meet Shital, Digital Marketing Specialist at net2phone. Having traded balance sheets for tech specs, this former CPA uses her business expertise to write about the technologies that drive organizational success. Her commitment to making communication tech easy to understand is rivaled only by her quest to explore every corner of the globe.

AI Answering Service Oct 28, 2026

AI Receptionist Guide 2026: How It Works, Costs & How to Choose

What is an AI Receptionist? An AI receptionist is an automated voice system that answers incoming calls, understands callers' needs, provides information, and routes them to...

Business Communications Oct 9, 2026

10 best phone systems for hotels & hospitality businesses

A hotel’s phone system handles a lot more than ringing the front desk. It’s how guests ask for extra towels at midnight, how reservation calls turn into bookings, and how...

Jan 22, 2025

What is Call Monitoring & How Does it Boost Business Efficiency?

Customer conversations are a chance to build loyalty or lose it. Call monitoring gives managers real-time visibility into these critical interactions, helping teams deliver...

Customer Experience Oct 8, 2024

8 Innovative Ways to Transform Customer Experience with AI

Today’s customers want more than just products and services, they want delightful experiences.

Posts by Shital Patel

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About Shital Patel

AI Receptionist Guide 2026: How It Works, Costs & How to Choose

10 best phone systems for hotels & hospitality businesses

What is Call Monitoring & How Does it Boost Business Efficiency?

8 Innovative Ways to Transform Customer Experience with AI