Posts by Kristy Martin

The Senior Director of Operations is integral to net2phone Canada's ongoing success. As Head of our Client Services, Operations, Kristy is directly responsible for all operational performance and taking a lead role in strategic decision-making and focussing on building award-winning customer experiences.

Jan 14, 2025

What is First Call Resolution? How to Calculate & Improve It

Let’s face it; time is money. When you reach out to an organization for help, whether it be to learn about pricing, get IT support, or process a return, chances are you’re...

Customer Experience Oct 8, 2024

Customer Lifetime Value: Why It Matters and How to Measure It

Customer acquisition is all about building relationships. Customer retention is about making these relationships last beyond an initial purchase. The strength of these...

Customer Experience Oct 8, 2024

How To Transform Customer Experience: Step By Step

Companies across the globe are recognizing the importance of investing in customer experience. With greater customer retention, increased revenue, and profitability – it is a...

Customer Experience Oct 8, 2024

How To Collect Customer Feedback And Put It To Good Use

If you want to deliver truly delightful customer experiences, understanding your customers' needs and preferences is essential.

Posts by Kristy Martin

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About Kristy Martin

What is First Call Resolution? How to Calculate & Improve It

Customer Lifetime Value: Why It Matters and How to Measure It

How To Transform Customer Experience: Step By Step

How To Collect Customer Feedback And Put It To Good Use