ResidentialOne

At a Glance

• Organization: ResidentialOne

• Challenge: Verizon One Talk was costly and did not meet the company’s growth needs.

• Solution: Switched to net2phone Unite, a full-featured UCaaS platform built for growing organizations

• Result: Significant cost savings, a richer feature set, and 24/7 U.S.-based support.

About ResidentialOne

• Sector: Property Management & Residential Services

• Location: Columbia, MD

ResidentialONE is an award-winning property management firm with close to 10,000 units. They represent third parties, including individual owners, non-profit organizations, family trusts, government agencies, and quasi-governmental agencies in Maryland, Virginia, and Washington, DC. With a broad portfolio and distributed teams, a full-featured communications system is essential to delivering quality service every day.

The Challenge: A phone system that wasn’t earning its cost

When ResidentialONE leadership reviewed their telecom spend with their provider Verizon One Talk, the picture was clear: they were paying too much for a platform that wasn’t keeping pace with their organization’s growth or communication needs.

There was a clear opportunity to reduce costs without sacrificing quality or the features their team depended on.

They needed a solution that would:

• Deliver meaningful cost savings compared to their current Verizon spend
• Offer a robust feature set suitable for a growing residential services organization
• Provide dependable, accessible customer support without long wait times or offshore escalations
• Be implemented with minimal disruption to day-to-day operations

"We needed a smarter investment for our communications platform — one that gave us more without costing us more." 

Anthony Ross, IT Director, ResidentialONE 

The Solution: Why ResidentialONE chose net2phone

After evaluating its options, ResidentialONE selected net2phone Unite as its new all-in-one business communications platform. Three key factors drove the decision:

• Robust features. Unite brought voice, messaging, video, and mobile integration together into one platform, so their teams could communicate better internally and serve clients more effectively.
• Pricing that made sense. net2phone's pricing came in well below what they were paying with Verizon One Talk, while giving them access to a broader set of tools.
• 24/7 in-house support. Expert help available at any hour with no limited support windows.

The Impact: More communications capability. Lower cost. 

By moving to net2phone Unite, ResidentialONE replaced an overpriced, feature-limited platform with a solution that genuinely fits the way their business operates.

✅ Lower monthly spend: Telecom costs dropped significantly compared to Verizon One Talk, without giving anything up.

✅ One platform for everything: Voice, messaging, video, and mobile unified in a single tool, replacing multiple platforms.

✅ Smooth rollout: The full UCaaS suite was up and running with minimal disruption to day-to-day operations.

✅ Always-on support: 24/7 expertise on call whenever the team needs it.

Conclusion

ResidentialONE came to net2phone with a clear goal: get more from their communications budget without sacrificing reliability or support. net2phone’s Unite delivered exactly that, a better platform, at a better price, backed by the kind of support that keeps a busy property management firm running smoothly.