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      Spiff & Residual Terms

      Effective February 1, 2026

      Our products are grouped into two clear categories, each with its own clearly defined commission and SPIFF treatment.

      Product Categories

      • Core Products - Our flagship solutions that drive the most impact and the highest commission upside.
      • Non-Core Products - Complementary offerings that continue to earn commissions, with a simplified structure.
      Core Products (MRC & usage): Non-Core Products (MRC & usage):
      UCaaS Jazzware
      CCaaS Microsoft Teams Add-on
      Call Paths* Five9
      AI Agent  Numonix
      Coach   
      SIP Trunks*  
      Equipment rental  
      Fax lines  
      DID  
      TF numbers  
      Call Center Essentials (CCE)  
      Global Connect  
      *includes Microsoft Teams  

       

      SPIFF Structure

      Deal MRC* Core SPIFF Promotional SPIFF Total Core SPIFF Non-Core SPIFF
      $0-$99 2X - 2X 2X
      $100-$499 2X 3X 5X 2X
      $500-$999 2X 4X 6X 2X
      $1,000-$1,999 2X 5X 7X 2X
      $2,000+ 2X 6X 8X 2X

       

      *Deal MRC includes all monthly recurring charges on the order. Call Path Channel/Call Path Seat deals must have no higher than a 5:1 seat to channel ratio to qualify for a promotional SPIFF. All orders must contain a minimum of a 12-month term agreement on Core products to qualify for a Core SPIFF.  Orders must contain a minimum of a 36-month term agreement on Core products to qualify for a promotional SPIFF. Any order with discounted Core products disqualifies the entire promo eligibility of the order and caps the whole order at a 2X SPIFF. SPIFFs are valid only on initial orders for new customers (subsequent add-on orders for the same end-user customer are excluded). For orders that are marked up, the SPIFF will be paid on the non-marked up sale price of the products (no SPIFFs will be paid on the marked up amount).

       

      Residual Structure

      • Core Products: 100% of your contracted residual
      • Non-Core Products: 75% of your contracted residual
      • Usage follows the product’s Core or Non-Core classification
       

       

      Net2Phone may make changes to these terms upon thirty (30) days email notice to Company*, except for (x) additions to the Core and Non-Core Product categories which may be made without notice (y) changes to promotional SPIFFs which are subject to the then-current monthly SPIFF marketing materials provided to Company; and (z) your Residual Commission percentages which will not decrease.

      *Any such changes will only apply to opportunities that are sold after the 30-day notice period.