Talk to Support: 1-866-978-8260
Support Billing Portal Login
Products
AI for Customer Experience Solutions
AI-Automation Solutions
Turn every customer interaction into retention and growth
Business Communication Solutions
AI-Powered Engagement
All-in-one unified communications for your business
Advanced Connectivity Solutions
Platform Connections
Connect to every tool, market, and workflow you use
Solutions
Industries
 
By Size
By Team
Pricing
Partners
Resources
About
Get Started
    Get Started

      SPIFF & Residual Terms

      Effective August 2026

      Our products are grouped into two clear categories, each with its own clearly defined commission and SPIFF treatment.

      Product Categories

      • Core Products - Our flagship solutions that drive the most impact and the highest commission upside.
      • Non-Core Products - Complementary offerings that continue to earn commissions, with a simplified structure.
      Core Products (MRC & usage): Non-Core Products (MRC & usage):
      UCaaS Jazzware
      CCaaS Microsoft Teams Add-on
      Call Paths* Five9
      AI Agent  Numonix
      Coach  POTS Replacement
      SIP Trunks*  
      Equipment rental  
      Fax lines  
      DID  
      TF numbers  
      Call Center Essentials (CCE)  
      Global Connect  
      *includes Microsoft Teams  

       

      SPIFF Structure

      Deal MRC** Core SPIFF Promotional SPIFF Total Core SPIFF Non-Core SPIFF
      $0-$99 2X - 2X 2X
      $100-$499 2X 3X 5X 2X
      $500-$999 2X 4X 6X 2X
      $1,000-$1,999 2X 5X 7X 2X
      $2,000+ 2X 6X 8X 2X

       

      **Deal MRC includes all monthly recurring charges on the order. Call Path Channel/Call Path Seat deals must have no higher than a 5:1 seat to channel ratio to qualify for a promotional SPIFF. All deals must contain a minimum 12-month term agreement to qualify for a SPIFF (POTS orders must have a service term of 36 or 60-months to qualify).  Deals must contain a minimum of a 36-month term agreement on Core products to qualify for a promotional SPIFF. AI Agent products that started with a free trial do not count towards total deal MRC, do not qualify for a promotional SPIFF, and SPIFF will be calculated on first non-free AI Agent product ordered after the free trial.  Any deal with discounted Core products disqualifies the entire promo eligibility of the order and caps the whole order at a 2X SPIFF. SPIFFs are valid only on initial orders for new customers (subsequent add-on orders for the same end-user customer are excluded). For orders that are marked up, the SPIFF will be paid on the non-marked up sale price of the products (no SPIFFs will be paid on the marked up amount). For products that are upgraded in the middle of a service term, no additional SPIFF will be paid on the upgrade.

       

      Residual Structure

      • Core Products: 100% of your contracted residual
      • Non-Core Products: 75% of your contracted residual
      • Usage follows the product’s Core or Non-Core classification
       

       

      Net2Phone may make changes to these terms upon thirty (30) days email notice to Company,*** except for (x) additions to the Core and Non-Core Product categories which may be made without notice (y) changes to promotional SPIFFs which are subject to the then-current monthly SPIFF marketing materials provided to Company; and (z) your Residual Commission percentages which will not decrease.

      ***Any such changes will only apply to opportunities that are sold after the 30-day notice period.